TheTransporter packers and movers Reviews 122

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Customers frequently praise the delivery service, noting that items arrived safely and on time, often without any damage. The overall service is consistently described as professional, efficient, and hassle-free, with many appreciating the smooth process from start to finish. The staff is also highly commended for being courteous, helpful, and responsive, with many individuals mentioned by name for their outstanding support and communication. However, some people were dissatisfied with the response time, mentioning issues like unfulfilled pickup promises and a lack of communication regarding missing items. A few other people also felt that the product delivery was problematic, with some reporting damaged items upon arrival or incomplete deliveries.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the timely... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency, professionalism, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, organization, and... See more

Response time

Consumers find response times to be ambiguous. While some reviewers praise quick and prompt responses, with... See more

Product

Customers had ambiguous experiences with product. While some reviewers reported receiving their goods in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

we had transported a scooter from Mysore to bangalore . Was pleasantly surprised by how easy and prompt it was to book via WhatsApp. communication even though a little bit delayed was complete and wi... See more

Rated 4 out of 5 stars

I paid initial deposit to book service from goa to Gujarat they promised pickup next day. For two days straight they promised pick-up and did not come. They finally apologised and picked on 3rd... See more

Rated 4 out of 5 stars

On time packaging and on time delivery! Contacting the agent (Rohan rathore) was easy, convienient. He was polite. But here and there little damages happened with my items after opening package! Elsew... See more

Rated 4 out of 5 stars

The transport of goods was smooth, they update things timely too. The only part I'll suggest to bring up is to take a photo or video while uploading the boxes will be more better. Taking weight of box... See more


Company details

  1. Moving Company
  2. Moving and Storage Service

Written by the company

TheTransporter Packers and Movers provides excellent packing and moving services at affordable prices, using high-quality packaging supplies to ensure the complete safety of goods in transit. TheTransporter Packers and Movers has a team of qualified professionals who perform an initial site assessment and offer cost-effective solutions for all packaging and moving needs. We also offers free pickup and packaging services, as well as online tracking for courier and parcel deliveries.


Contact info

4.1

Great

TrustScore 4 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

Dont even book with this company

Dont even book with this company
They gave all the materials to other low budget couriers and after that they don’t have any track of where the package is
If someone can tell me the actual location of their office it would be of great help
I would teach these bastards a lesson

October 10, 2025
Unprompted review
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Rated 4 out of 5 stars

I had requested for transport of a…

I had requested for transport of a fitness equipment which not many transporters had agreed to transporting without dismantling it first. But, this company took full responsibility for transporting the equipment without damaging the same. The package arrived a few days late but it was all in one piece with minimum damage. Rohan, the executive dealing with this was very prompt in giving updates about the cargo. Overall satisfactory experience, will definitely be using their services again.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

I had took service to transport my…

I had took service to transport my household stuff and a bike from gurgaon to bangalore....and I am extremely impressed by the outstanding service from the transporter packers and movers company.
Especially from the young boy Aditya bhardwaj who handled my booking and delivery from start to finish. He managed everything perfectly...he is a gem of a person..so humble, hardworking, and genuinely cares about customer satisfaction. He took care of every details, kept me updated and make sure my items were picked up and delivered safely and on time.
I have no words for that young boy...some words I want to say him....an outstanding representative of the company..he is true gentleman and a blessing to the company.

October 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Very nice service.

Very nice service.
Recently took my Benelli from Hyderabad to Mumbai.
Amazing response by Aditya..
Really helpful person and polite.
Received my bike in Mumbai within 4 days and in excellent condition. Packing was so solid that I had to give Rs. 200 to a guy who openend it.
Great job guys. Thank you so much.

October 9, 2025
Unprompted review
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Rated 1 out of 5 stars

Only 4 out of my 6 boxes delivered

You have replied to my earlier review at Trust pilot.
You have delivered only 4 out of 6 boxes dispatched from Gurugram to Pune.
I wrote emails, sent text messages, followed up on whatsapp and called at all your numbers several times. Got no response. Show me the proof that you have made the delivery and I shall post a written apology here. I am available 24x7 on 9881441229

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I found them thru' a Google search and put out a request to contact me. Rohan msged me promptly. From then on, with minimal conversation, he ensured that the package was picked up, packed, and transported. Keeping me posted all the time. It was a a very pleasant experience.

September 30, 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

Thank you for your kind feedback. We are glad that Rohan was able to assist you quickly and make the entire process smooth. It is great to know that your package was picked up, packed, and delivered safely while you stayed updated at every step.

We are happy that you had a pleasant experience with us.

TheTransporter Packers and Movers Team

Rated 5 out of 5 stars

On time delivery great customer support

I contacted for Bangalore to indore shipment. On time pickup, on time delivery and good customer support.
I was in touch with person name Rohan rathor and he was constantly in touch regarding parcel tracking and safety.
I am surely gonna consider your service in future as well.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free experience

It was a smooth process, easy on time pick up and delivery. The luggage was well wrapped though for some extra cost(quite negligible). This was much reasonable than other courier companies. Thank you !

September 25, 2025
Unprompted review
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Rated 1 out of 5 stars

They are frauds.

They are frauds.They made a mistake of not delivering full household stuff and agreed to send balance via land courier.Once I paid them for earlier shipment they have stopped taking calls or keep forwarding it.
I must have called them and messaged then over 50 times

August 30, 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We are very sorry to hear about your experience. Your concern regarding incomplete delivery is serious, and we want to resolve it quickly. Customer trust matters to us, and we regret the inconvenience you faced.

To help you better, please share your booking details with our support team. You can contact us through:

Phone Support: +91 99112 36654 (available during business hours)
Email Support: support@thetransporter.in
Contact Form: Available on our Contact Us page with space for detailed information

Our team will check your case on priority and work to provide a proper solution.

TheTransporter Packers and Movers Team

Rated 1 out of 5 stars

Fraud Alert ⚠️!

These fraudulents ask for advance money even before pick up and that too for smallest parcel they will ask for huge amount in advance and in case you don't take service from them they will never refund your money back to you and talk rubbish. They will even use foul words to demean you so that you stop asking for money. Thank god I didn't choose them else I would have suffered more. And there is no office and website is scam. They still haven't refunded my even after 15 days. Disgusting!!
DO NOT EVEN CONSIDER THEM FOR YOUR THINGS THEY WILL DESTROY EVERYTHING.

August 24, 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We are very sorry to read about your experience. We understand how important trust is when it comes to moving and transport services, and we regret the trouble you have faced.

To help resolve your concern, please contact our support team directly with your booking details:

Phone: +91 99112 36654 (business hours)
Email: support@thetransporter.in
Contact Form: On our Contact Us page

We will investigate your case on priority and work to provide you with a clear resolution. Thank you for sharing your feedback, as it helps us improve.

TheTransporter Packers and Movers Team

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Rated 4 out of 5 stars

On time packaging and on time delivery

On time packaging and on time delivery! Contacting the agent (Rohan rathore) was easy, convienient. He was polite. But here and there little damages happened with my items after opening package! Elsewise experience was good with them!

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic Services by The Transporter Packers And Movers

"I handed over the goods and documents to the agent with a promise of delivery within 3–4 days. However, despite multiple follow-ups and poor service, the goods were delivered after 10 days, and the documents were still not delivered. After more than a month and continued follow-ups, they finally returned the documents to the pickup address instead of the destination, and even charged extra for this."

August 23, 2025
Unprompted review
TheTransporter packers and movers logo

Reply from TheTransporter packers and movers

We are very sorry to learn about your experience. Delays in delivery and unclear communication are not acceptable, and we regret the inconvenience you faced with your goods and documents.

Please allow us to look into your case in detail. Kindly contact our support team with your booking information so we can review and provide a proper resolution:

Phone: +91 99112 36654 (business hours)
Email: support@thetransporter.in

Your feedback is important, and we will use it to improve our services and avoid such issues in the future.

TheTransporter Packers and Movers Team

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