we had transported a scooter from Mysore to bangalore . Was pleasantly surprised by how easy and prompt it was to book via WhatsApp. communication even though a little bit delayed was complete and wi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I paid initial deposit to book service from goa to Gujarat they promised pickup next day. For two days straight they promised pick-up and did not come. They finally apologised and picked on 3rd... See more
On time packaging and on time delivery! Contacting the agent (Rohan rathore) was easy, convienient. He was polite. But here and there little damages happened with my items after opening package! Elsew... See more
The transport of goods was smooth, they update things timely too. The only part I'll suggest to bring up is to take a photo or video while uploading the boxes will be more better. Taking weight of box... See more
Company details
Written by the company
TheTransporter Packers and Movers provides excellent packing and moving services at affordable prices, using high-quality packaging supplies to ensure the complete safety of goods in transit. TheTransporter Packers and Movers has a team of qualified professionals who perform an initial site assessment and offer cost-effective solutions for all packaging and moving needs. We also offers free pickup and packaging services, as well as online tracking for courier and parcel deliveries.
Contact info
12, Asudgaon, Khanda Colony, Panvel, 410206, Navi Mumbai, India
- +91 94167 91424
- info@thetransporter.in
- thetransporter.in
4.1
Great
122 reviews
Replied to 72% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently used Mr
I recently used Mr. Naveen's transport service to move my wooden-packed bike from jaipur to Bangalore, and I'm extremely satisfied with the experience. The entire process was smooth, professional, and stree-free. My bike was handled with great care, and the wooden packing ensured it arrived in perfect condition. Communication was prompt, and i was updated regularly throughout the transit. I highly recommend Mr. Naveen for anyone looking for reliable and secure vichle transport services. Excellent service from start to finish!
May 22, 2025
Unprompted review
Reply from TheTransporter packers and movers
Thank you for sharing your detailed experience. We are glad to know that your bike move from Jaipur to Bangalore was smooth and stress free. Our team is happy that the wooden packing kept your bike safe and the delivery reached you in perfect condition.
We also appreciate your kind words about communication and regular updates during the process. Your recommendation motivates us to keep providing safe and reliable vehicle transport services across India.
TheTransporter Packers and Movers Team
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First time taken services
First time taken services. Very good service.There is slight delay but shipment received as it is without any damage. Good response from customer care. Thank you.
May 22, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Sanjay Shrivas,
Thank you for sharing your feedback.
We are happy to know that your items reached safely. We understand there was a small delay, and we will work on improving this. Your kind words about our customer care team mean a lot to us.
We are glad you chose our service for the first time. We hope to help you again in the future.
Thank you for trusting us.
Team TheTransporter Packers and Movers
Reply from TheTransporter packers and movers
Dear Mayur Gahlaut,
Thank you for your kind words.
We are happy to know that you liked our quick service and polite behaviour. It is also good to hear that your delivery was safe.
Your feedback helps us stay focused on giving the best service to everyone.
We look forward to helping you again.
– Team TheTransporter Packers and Movers
No services taken, down payment not refunded though promised
Till they got my down payment and deciding on the pick-up date of my electronic item it seemed good but the moment I decided not to go with them all communication ceased after I was promised (WhatsApp message) that the down payment would be refunded within 48 hours but even after more than 5 days no refund was offered. It is now over a week since that promise. All communication has been terminated from their end. Emails, messages all go unanswered. I have taken up the case with the Consumer Hotline hoping for a resolution. Two stars for the initial responses they were providing otherwise I would just give them one star.
Update - May 26. Tried calling the number they have provided (in the response) yesterday and today the 26'th and it says the number is outside the network area. I also sent an e-mail yesterday to the support e-mail address provided and I don't think I'll get any response. It is very likely that I will be changing the rating to one star soon.
Update - May 27. Changed rating to one star for the poor response and service.
Update - August 19. No refund as yet. Consumer Hotline has also given up on them as there is no response from them.
May 3, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Subash Sarath Lakshmi,
Thank you for sharing your experience with us. We are truly sorry for the inconvenience caused.
We understand how important clear communication and timely refunds are. We regret the delay and the lack of follow-up from our side after your cancellation. This is not the experience we want for any of our customers.
Please allow us a chance to fix this. We request you to contact our Customer Support Team so we can resolve your issue quickly.
You can reach us through any of the following ways:
Phone: +91 99112 36654 (Monday–Friday: 10:00 AM – 9:00 PM, Saturday: 10:00 AM – 5:00 PM, Sunday: 10:00 AM – 2:00 PM)
Email: support@thetransporter.in
Contact Form: Visit Contact Us and submit your details
Please mention your booking ID or phone number used at the time of booking so we can trace your request quickly.
We value your trust and will work hard to solve this for you.
Warm regards,
Team TheTransporter Packers and Movers
I had a great experience with…
I had a great experience with Transporter Packers. The service was professional, timely, and hassle-free. The staff was courteous and handled everything with care. My goods arrived safely and on time, exactly as promised. Communication was clear throughout the process, and they were responsive to all my queries. I highly recommend them to anyone looking for reliable and efficient transport services. Would definitely use their service again.
May 5, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Namrata Bharti,
Thank you so much for your kind words.
We are happy to know that your experience with our service was smooth and worry-free. It is great to hear that our team was polite, your goods reached safely, and your questions were answered clearly.
Your trust means a lot to us. We are glad to know you would choose us again. We will keep working hard to provide the same care and service every time.
Thank you once again.
– Team TheTransporter Packers and Movers
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Reply from TheTransporter packers and movers
Dear Niharika Mallick,
Thank you for your feedback.
We are glad to know you liked our fast and good service. Your words encourage us to keep improving and serve you better each time.
We look forward to helping you again in the future.
– Team TheTransporter Packers and Movers
Outstanding service with speed and…
Outstanding service with speed and safety. Apart from this the staff is very friendly and cooperative.
May 9, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Naveen Kumar,
Thank you for your kind review.
We are happy to know that you liked our fast and safe service. It is also good to hear that our staff was friendly and helpful.
Your feedback makes us proud and helps us stay focused on giving the best service. We will be happy to serve you again.
– Team TheTransporter Packers and Movers
Chasing my household shifted from…
Chasing my household shifted from vijaywada to lucknow but no confirmation. Few of them responded initially but with no answer . now they stopped responding also. Talks only about money and they dont have any idea where the household is missing. Need to go and file complaint for this
April 15, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Deepak S,
We are very sorry to hear about your experience.
Your concern is serious, and we understand how stressful it can be when your household items are not clearly tracked or updated. This is not the level of service we aim to provide.
Please allow us a chance to assist you right away. Kindly reach out to our Customer Support Team with your booking ID or registered phone number so we can investigate and help you quickly.
Here are the ways you can contact us:
Phone: +91 99112 36654
(Monday to Friday: 10:00 AM – 9:00 PM, Saturday: 10:00 AM – 5:00 PM, Sunday: 10:00 AM – 2:00 PM)
Email: support@thetransporter.in
Contact Form: Visit Contact Us Page
We will take this matter seriously and do our best to locate your goods and resolve this issue. Thank you for your patience and for bringing this to our attention.
– Team TheTransporter Packers and Movers
Improve your service as per technology
Little bit late and expensive but I got my package. And it is requested to add or improve your live delivery status as like other service providers so that the customer relax until the package reached at there desired location. And please whoever handle your numbers please trained them to talk with polite. If you add your live delivery status definitely you grow more because for customer the package is more important than money . There are many service providers in the market why they again takes service from you or recommends you to others. So please be professional. I got my package but between that I am totally blind. Thankyou.
April 12, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Pawan Singh,
Thank you for sharing your honest feedback.
We are glad to know that your package was delivered safely, but we truly understand your concerns. We are sorry for the delay and the lack of real-time tracking. Your suggestion to improve live delivery status is very helpful, and we will work on making this better.
We also apologize if our communication was not polite or clear. We will take your feedback seriously and train our team to be more professional and respectful in every call.
Your package is important, and so is your trust. Thank you for helping us understand how we can grow and improve.
– Team TheTransporter Packers and Movers
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Reply from TheTransporter packers and movers
Dear Pooja Mahendrakar,
Thank you for taking the time to share your feedback. We are happy to hear that your overall experience was good. However, we sincerely regret the slight damage to your stock and understand how important it is for all items to arrive in perfect condition.
TheTransporter Packers and Movers continuously strive to improve our services, including better handling and packaging solutions. Your feedback helps us enhance our quality to serve our customers better.
Happy to see their delivery experience…
Happy to see their delivery experience and i got my courier too fast from one state to other state
February 17, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Ikbal,
Thank you for your kind words! We are glad you had a fast and smooth delivery experience. Looking forward to serving you again! 😊
Best regards,
TheTransporter Packers and Movers Team
Reliable and efficient service.
January 15, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Gaye Riva De Souza,
Thank you for your kind words! We are delighted to know that you found our service reliable and efficient. Looking forward to serving you again! 😊
Best regards,
TheTransporter Packers and Movers Team
I have had a very pleasant experience…
I have had a very pleasant experience with Rohit and the team. My parcel was picked up at door step and delivered in Bangalore on time. The package was secured properly during the transit. Overall great service!
January 16, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Abhishek Kumar,
Thank you for your kind words! We are glad to hear that you had a pleasant experience with Rohit and our team. Ensuring timely and secure deliveries is our priority, and your feedback motivates us to keep up the great work.
Looking forward to serving you again! 😊
Best regards,
TheTransporter Packers and Movers Team
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Extremely Disappointing Experience with The Transporter Packers and Movers - Never Trust Them
I entrusted The Transporter Packers and Movers with a parcel containing clothes and home decor items, which was sent from Gurugram to Delhi on 1st January 2025. The LRN number was 272796006. It has now been over 12 days, and my parcel is still missing with no delivery in sight.
Despite several attempts to contact customer support, I received no solid response. The representative I spoke to was rude, dismissive, and showed no empathy toward my concerns. The parcel was valued at ₹50,000, and due to this delay, I have already lost around ₹2,00,000 in business over the past 10 days.
This experience has been nothing but frustration and loss. I strongly advise against using The Transporter Packers and Movers for any logistics needs. They clearly lack the competence to handle shipments properly. I will be pursuing legal action soon, and I will never recommend their services to anyone.
January 10, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Nikhil Ahlawat,
We deeply regret the inconvenience and frustration you have faced regarding your shipment. We understand how important timely delivery is, and we sincerely apologize for the delay and any distress it has caused.
We take your concerns very seriously, and this is not the experience we want any of our customers to have. Please allow us to investigate this matter further. Kindly share your contact details with us at support@thetransporter.in, and we will prioritize resolving your issue at the earliest.
Regarding the customer service experience, we apologize for any unprofessional behavior you encountered. We are committed to improving our support and ensuring that every customer is treated with the utmost respect and urgency.
Your feedback is invaluable in helping us improve, and we truly appreciate the opportunity to make things right. We hope to resolve this matter to your satisfaction as soon as possible.
Best regards,
TheTransporter Packers and Movers Team
It's a very reliable and trustworthy…
It's a very reliable and trustworthy company.I had a very wonderful experience.Price is very affordable, I will go for it again..
January 6, 2025
Unprompted review
Reply from TheTransporter packers and movers
Dear Bikramjit Sharma,
Thank you for your wonderful feedback! We are thrilled to hear that you found our service reliable, trustworthy, and affordable. Your satisfaction means a lot to us, and we look forward to serving you again! 😊
Best regards,
TheTransporter Packers and Movers Team
Great 👍
Great service. Sent out luggages on Friday from Bangalore and received on Monday in Chennai as promised. Will definitely use again. Much appreciated
December 27, 2024
Unprompted review
Reply from TheTransporter packers and movers
Dear Nazia Cassim,
Thank you so much for your kind words and for sharing your experience with TheTransporter Packers and Movers! 😊 We are thrilled to hear that your luggage was delivered promptly from Bangalore to Chennai as promised.
Your satisfaction means the world to us, and we are delighted to know that our service met your expectations. We look forward to assisting you again in the future whenever you need us!
Warm regards,
TheTransporter Packers and Movers Team
Reply from TheTransporter packers and movers
Dear Aishwarya Raj,
Thank you for your kind words! 😊 We are so glad to hear that you were happy with our timely delivery service. Your satisfaction is our top priority, and we’re always here to make your moving experience smooth and stress-free.
Looking forward to serving you again!
Best regards,
TheTransporter Packers and Movers Team
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Biggest Fraud and Cheat Company
‼️FRAUD ALERT ‼️
Friends,
Please don’t trust this company, it is a big fraud and money making company. They will take your stuff and charges for delivery, then neither deliver your product nor will the attend any call. Most shameless people I have ever came across. Stay away from these people if you want your product and materials to be safe and delivered. I have all the proofs and call history if someone don’t believe me.
December 6, 2024
Unprompted review
Reply from TheTransporter packers and movers
Reply:
Dear Lokesh Tanwar,
We sincerely apologize for the inconvenience and frustration you have experienced. Your feedback is extremely important to us, and we take these concerns very seriously.
We deeply regret any miscommunication or issues that may have occurred. To resolve this matter and address your concerns immediately, we kindly request you to share the details of your booking, including the consignment number, at support@thetransporter.in or contact us directly at +91 99112 36654.
TheTransporter Packers and Movers are committed to ensuring that our customers' trust is maintained, and we would like the opportunity to investigate this further and make things right.
Thank you for bringing this to our attention. We hope to resolve this matter to your satisfaction.
Best regards,
TheTransporter Packers and Movers Team
Good service.
December 4, 2024
Unprompted review
Reply from TheTransporter packers and movers
Dear Shrey,
Thank you for your kind words! We are glad you had a good experience with our service. Looking forward to assisting you again!
Best regards,
TheTransporter Packers and Movers Team
Well assurance top notch and delivery…
Well assurance top notch and delivery excellence. They picked up order, just like promised door to door and on time delivered the product. I would recommend people to try out The Transporter packers and movers. Kudos 🎉👏🏻
November 29, 2024
Unprompted review
Reply from TheTransporter packers and movers
Dear Pawan Yadav,
Thank you so much for your wonderful feedback😊 We are thrilled to hear that you were satisfied with our door-to-door service and timely delivery. Your recommendation means a lot to us, and we’re glad we could meet your expectations.
Kudos to you as well for trusting us with your relocation needs! 🎉👏🏻
Warm regards,
TheTransporter Packers and Movers Team
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