The Travel Makers Reviews 

5,451
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, often going above and beyond to assist with complex travel arrangements. Many highlight the personalized and kind approach of customer service representatives who skillfully guide them through booking processes and resolve issues efficiently, appreciating the ease of connecting with knowledgeable individuals. However, some customers noted difficulties with the booking process, such as delays in receiving tickets, being pressured for additional services, or encountering issues with duplicate reservations. Others also mentioned concerns about pricing, including unexpected extra charges, higher costs compared to direct bookings, or price increases after initial payments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being helpful,... See more

Service

Users describe positive interactions with service, with many reviewers praising the helpfulness,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting unexpected charges and difficulties,... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences finding prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more

Company replied

Rated 5 out of 5 stars

My representative was Mason. He was very professional & patient, especially when I was having a little anxiety about the cancelations of flights at the newark nj airport due to the big snowstorm janua... See more

Company replied

Rated 5 out of 5 stars

l spoke with Aiden who walked me through every step of the process to book my flight, hotel and rental vehicle. He was very personable and listened to all of my preferences to provide me with the best... See more

Company replied

Rated 5 out of 5 stars

Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able t... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(5,451)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thomson & Russel were extremely helpful…

Thomson & Russel were extremely helpful and patient with me because I was literally screaming and crying on the phone for 1.5 hrs. These 2 are model employees who were kind and helped make me whole after 1.5 hours on the phone when I realized Expedia double charged me for a single flight I booked. I am deeply disappointed with Expedia and the policies around erroneous duplicate bookings that most definitely happen because of their system, but apparently I as the client am at fault and I cannot get a full refund for what is clearly a duplicate booking that I couldn’t have possibly executed, because I have no ability to make 2 duplicate reservations at exactly the same moment through the Expedia website, do I have 4 arms and 2 computers processing the same exact air travel ticket for the same person at the same moment?!Apparently this can even happen if you double click the “complete booking” button ?! Like a hand tremor at the end of your booking page will cause you to have 2 identical reservations and Expedia policies will not refund you in full, they were going to penalize me $750 to cancel the duplicate itinerary that somehow happened when I completed my single booking for my single flight ?!?! That’s outrageous & unacceptable. I am still livid. Buyer beware book through airlines directly.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Veronica was a huge help concerning a…

Veronica was a huge help concerning a reservation I had to cancel due to some serious health issues. Due to a mixup on how the reservation was made, the task required several hours. She did solve my problem. Even followed up the following day.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Making things easy for the blind

Rick was very helpful, I was hung up on 8 times, once I told him that he said I'm sorry that happen. He handled everything, he listen and didn't act like he didn't want to help, please keep him around for people like me, I am blind in one eye and losing my sight in the other I didn't tell Rick that,, I was almost in tears because everyone hung up on me I can't see what I'm writing most of the time so it hard I just losed my sight a year ago so this is all new for me,, he just made my day and give all the information I needed .

April 29, 2026
Unprompted review

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