Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more
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Created with AI, based on recent reviews
24 Market Square, HP1 1ER UK, Hemel Hempstead, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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She was great and solved my problem quickly. Thank you!
Esteban helped me today and did an exceptional job . He was very professional and I am now at peace . Please give him a raise . Thank you for hiring good workers .
A Chavez 5-1-26
I spoke with Rose who was absolutely fantastic who helped me out so much with the booking to Greece. I would thoroughly recommend her and I wish I can give her more than 5 stars! Thank you Rose!
Ira was very helpful. She added the dog and confirmed with the hotel.
Thomson & Russel were extremely helpful and patient with me because I was literally screaming and crying on the phone for 1.5 hrs. These 2 are model employees who were kind and helped make me whole after 1.5 hours on the phone when I realized Expedia double charged me for a single flight I booked. I am deeply disappointed with Expedia and the policies around erroneous duplicate bookings that most definitely happen because of their system, but apparently I as the client am at fault and I cannot get a full refund for what is clearly a duplicate booking that I couldn’t have possibly executed, because I have no ability to make 2 duplicate reservations at exactly the same moment through the Expedia website, do I have 4 arms and 2 computers processing the same exact air travel ticket for the same person at the same moment?!Apparently this can even happen if you double click the “complete booking” button ?! Like a hand tremor at the end of your booking page will cause you to have 2 identical reservations and Expedia policies will not refund you in full, they were going to penalize me $750 to cancel the duplicate itinerary that somehow happened when I completed my single booking for my single flight ?!?! That’s outrageous & unacceptable. I am still livid. Buyer beware book through airlines directly.
Ayra helped me resolve an issue with my rental car and was very helpful!!
Thompson did an amazing job helping me promptly get my refund for hotel.
Ayra she is amazing customer service
Veronica was a huge help concerning a reservation I had to cancel due to some serious health issues. Due to a mixup on how the reservation was made, the task required several hours. She did solve my problem. Even followed up the following day.
Rick was so very helpful and professional highly recommend.
Veronica helped me with everything , great service
Awesome
Rick is a good guy helped me out with everything I give this guy a 5 ⭐
Polite and he says they fixed it. Although I have not recieved the refund, he says it is coming.
It was pleasure talking to Thomson
He was polite and listened to me so I can address my issue.
rick was amazing person he gave us excellent customer service experience. he gave us call even we were not able to reach them for our concerns.
Rick was very helpful, I was hung up on 8 times, once I told him that he said I'm sorry that happen. He handled everything, he listen and didn't act like he didn't want to help, please keep him around for people like me, I am blind in one eye and losing my sight in the other I didn't tell Rick that,, I was almost in tears because everyone hung up on me I can't see what I'm writing most of the time so it hard I just losed my sight a year ago so this is all new for me,, he just made my day and give all the information I needed .
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