The Travel Makers Reviews 

5,453
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, often going above and beyond to assist with complex travel arrangements. Many highlight the personalized and kind approach of customer service representatives who skillfully guide them through booking processes and resolve issues efficiently, appreciating the ease of connecting with knowledgeable individuals. However, some customers noted difficulties with the booking process, such as delays in receiving tickets, being pressured for additional services, or encountering issues with duplicate reservations. Others also mentioned concerns about pricing, including unexpected extra charges, higher costs compared to direct bookings, or price increases after initial payments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being helpful,... See more

Service

Users describe positive interactions with service, with many reviewers praising the helpfulness,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting unexpected charges and difficulties,... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences finding prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more

Company replied

Rated 5 out of 5 stars

My representative was Mason. He was very professional & patient, especially when I was having a little anxiety about the cancelations of flights at the newark nj airport due to the big snowstorm janua... See more

Company replied

Rated 5 out of 5 stars

l spoke with Aiden who walked me through every step of the process to book my flight, hotel and rental vehicle. He was very personable and listened to all of my preferences to provide me with the best... See more

Company replied

Rated 5 out of 5 stars

Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able t... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(5,453)

382 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so happy with the services Aiden…

I am so happy with the services Aiden provided. He was very accurate and friendly and understood my circumstance. I really hope that net time I need help with booking.com customer service I can request him.
A Happy Customer *****

Rose Daddino

732-597-3975

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to Thank Jenny walts for…

I would like to Thank Jenny walts for the great customer services she gave my husband and I. We had to canceled are reservation due to the weather. She was so patient and pleasant with my husband and I. We spent 3hours talking to Jenny to try and book another trip and she was so helpful. I would love to do business with Jenny Walters again in the future. She also followed up with us several time about are trip. I really do appreciate all your hard work Jenny.

March 23, 2026
Unprompted review
Rated 4 out of 5 stars

I'm happy with the service

I needed to reschedule my flight. Ayra was helping me from the beginning to end. It wasn't easy since my ticket was broken into many different airlines but she was patient with me and found the schedule as I needed it. Im happy with her and service overall.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Johnny was extremely helpful and…

Johnny was extremely helpful and patient! I needed help with my travel reservation and he spent significant time with me on the phone finding the best deal. He was very customer-centered and had great customer service skills. I truly appreciate his assistance and his care and generosity with his time in providing help.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD - Scammers

FRAUD - This is a total scam company. They own phone numbers that are one off from legitimate businesses. I thought I called Sandals Resorts (found out later the number I dialed was one number off) to move my reservation. They answered as "reservations". I explained that I needed to move my reservation for a Grenada stay that is 6 months out. They told me that it would be $1400 and it needed to be paid immediately to move the reservation. We go to Sandals every year and pre-book our next stay while on peroperty. I never heard of this. The operator explained it was a new policy. I told him fine, then just cancel it and keep my $250 deposit. He then told me that it would be an additional $502 to cancel. Now I got mad and told him we would pay it but never stay at a Sandals property again. He sent me a link to pay, and I did. The Charge showed up on my credit card under "THE TRAVEL MAKERS". I got suspicious. I then went and pulled my original paperwork for the booking and it clearly said that we could move it at no cost or cancel it at no cost within 45 days of the arrival date. This is when I called Sandals back (the REAL Sandals). I explained what happened and was told that this is not their policy. Nobody had accessed my reservation, it was still the same, and had not been cancelled. These people falsy impersonated a resort company and fraudulently extorted money from me with false threats and misleading information. The invoice they emailed me had Sandals information all over it. Pictures of the resort we originally booked. these people are organized criminals intent on falsy extorting money from people. I DO NOT understand, with all of the scam warning reviews, how these people still have standing with merchants like American Express!?! The Travel Makers/PCM Travels are Total criminal scammers!!!

March 16, 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Adrien,
We sincerely apologise for the inconvenience caused. Upon review, the transaction was promptly voided, and confirmation was shared via email on March 16. For any assistance, please contact us at +1-844-752-4464/ +1-845-652-5521, or email us at customerservices@thetravelmakers.com.

Regards,
TheTravelMakers

Rated 1 out of 5 stars

Be wary of Travelmakers.us

We found the Travelmakers to be more than twice the price of purchasing through the airline directly. We needed tickets quickly and they told us only available seats were in business class. We purchased the tickets from Travelmakers and then went to try to directly book tickets from the airline. There were many, many available economy seats available. Their refund policy is very unreasonable. Buyer beware.!!

March 12, 2026
Unprompted review
The Travel Makers logo

Reply from The Travel Makers

Dear Customer,
We sincerely apologize for the inconvenience caused. Kindly share more details at customerservices@thetravelmakers.com
so our team can review the matter and assist you with a suitable resolution. We assure you that we will be able to provide further assistance once we receive more information regarding your experience with us.

Regards,
TheTravelMakers

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look