Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more
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24 Market Square, HP1 1ER UK, Hemel Hempstead, United Kingdom
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Replied to 76% of negative reviews
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Richard helped me to do the cancellation free of charge. Thank You Richard.
Great customer service.
Aiden was respectful and patient.
Johnny, was very kindly helping me with my flight cancellation
Great service by Ayra, I had a great experience it was really helpful kindly keep it up
Speaking with a customer service Joe for helping me...Joe is a great customer service agent thank you Joe
I am so happy with the services Aiden provided. He was very accurate and friendly and understood my circumstance. I really hope that net time I need help with booking.com customer service I can request him.
A Happy Customer *****
Rose Daddino
732-597-3975
I would like to Thank Jenny walts for the great customer services she gave my husband and I. We had to canceled are reservation due to the weather. She was so patient and pleasant with my husband and I. We spent 3hours talking to Jenny to try and book another trip and she was so helpful. I would love to do business with Jenny Walters again in the future. She also followed up with us several time about are trip. I really do appreciate all your hard work Jenny.
He was very helpful. Thank you Aiden for your help. Amazing service
I needed to reschedule my flight. Ayra was helping me from the beginning to end. It wasn't easy since my ticket was broken into many different airlines but she was patient with me and found the schedule as I needed it. Im happy with her and service overall.
Kelvin Brown was extremely
Helpful with the entire process.
Aiden was very kind and helpful and pation and polite
Johnny was extremely helpful and patient! I needed help with my travel reservation and he spent significant time with me on the phone finding the best deal. He was very customer-centered and had great customer service skills. I truly appreciate his assistance and his care and generosity with his time in providing help.
Responded to questions promptly. Thanks, Danny
FRAUD - This is a total scam company. They own phone numbers that are one off from legitimate businesses. I thought I called Sandals Resorts (found out later the number I dialed was one number off) to move my reservation. They answered as "reservations". I explained that I needed to move my reservation for a Grenada stay that is 6 months out. They told me that it would be $1400 and it needed to be paid immediately to move the reservation. We go to Sandals every year and pre-book our next stay while on peroperty. I never heard of this. The operator explained it was a new policy. I told him fine, then just cancel it and keep my $250 deposit. He then told me that it would be an additional $502 to cancel. Now I got mad and told him we would pay it but never stay at a Sandals property again. He sent me a link to pay, and I did. The Charge showed up on my credit card under "THE TRAVEL MAKERS". I got suspicious. I then went and pulled my original paperwork for the booking and it clearly said that we could move it at no cost or cancel it at no cost within 45 days of the arrival date. This is when I called Sandals back (the REAL Sandals). I explained what happened and was told that this is not their policy. Nobody had accessed my reservation, it was still the same, and had not been cancelled. These people falsy impersonated a resort company and fraudulently extorted money from me with false threats and misleading information. The invoice they emailed me had Sandals information all over it. Pictures of the resort we originally booked. these people are organized criminals intent on falsy extorting money from people. I DO NOT understand, with all of the scam warning reviews, how these people still have standing with merchants like American Express!?! The Travel Makers/PCM Travels are Total criminal scammers!!!

Reply from The Travel Makers
Great experience with Joe! He was gery helpful
Aiden was very courteous and took care of all my questions. It was very easy to understand her.
We found the Travelmakers to be more than twice the price of purchasing through the airline directly. We needed tickets quickly and they told us only available seats were in business class. We purchased the tickets from Travelmakers and then went to try to directly book tickets from the airline. There were many, many available economy seats available. Their refund policy is very unreasonable. Buyer beware.!!

Reply from The Travel Makers
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