The ad said free returns. It did NOT say that the fine print specifies that you are responsible for return postage. Which is considerable, when you are mailing to the UK from the US. I ended up keepin... See more
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Review summary
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I ordered two pairs one lined and one not lined, the open front pockets in the lined trousers are a nice size, my mobile fits in there but unfortunately with the unlined trousers my mobile is sti... See more
Company replied
Nice lightweight trouser , pockets smaller than other makes . Hard to get iPhone or wallet in and out . Very comfortable to wear for 8/9 hours . Delivery was 9 days but it’s coming overseas and passin... See more
Company replied
Bought 3 pairs of work trousers advertising better quality than leading brands. Not worn the beige pair until 2 weeks ago as weather has been better and zip has broken poor quality. Told by customer s... See more
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Company details
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3.1
Average
563 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Do not buy anything from this joke of a…
Do not buy anything from this joke of a business. Not from uk. Takes weeks to get delivery. Do not respond to emails. Quality rubbish cheap crap. Stitching comes apart before even try on. So thin material had thicker hankies. Pockets small ,just right for a 6 year old. Asked for full refund,not holding my breath on that one. Don’t waste ANY money with this lot of cowboys
April 4, 2026
Unprompted review
Reply from The True Tailor Company
Hey Edward,
We’re very sorry to hear about your experience and the frustration you’ve described around delivery, fit and customer service. This is not the standard we aim to deliver.
We’re actively working to improve both our product quality and support processes, and we’d really like the chance to look into this properly for you. Please reach out here: https://thetruetailorcompany.com/pages/contact
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Shockingly bad company stay away
Ordered two pairs of 34inc trousers. Took for ever to arrive.
The fleece lined are really good fit and feel great. Not shore they are as strong as other work trousers.
The other non fleece trousers are way to small even though they are also meant to be a 34inc. Have emailed to ask to send them back or get my money back. Given up on that idea as there does not seem to be an after care at all.
Stay well away from this company.
February 11, 2026
Unprompted review
Reply from The True Tailor Company
Hi Ian,
We’re sorry to hear about the issues with sizing and the difficulties you’ve had with your exchange process. We’re glad one pair worked well for you, but understand your frustration with the inconsistency and lack of aftercare experience.
We’re actively working to improve both product consistency and customer support, and we’d really like the opportunity to help further. Please contact us here: https://thetruetailorcompany.com/pages/contact
Ordered with easy and arrived promptly
Ordered with easy and arrived promptly
March 29, 2026
Unprompted review
Reply from The True Tailor Company
Hi RJD,
Thank you! Great to hear the ordering and delivery were smooth and straightforward. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Reply from The True Tailor Company
Hey Jamie,
Thanks very much! We’re pleased you’re happy with the quality. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Arrived
Order arrived - a bit late but a lady called Olivia kept me in touch and the product is fine
April 4, 2026
Unprompted review
Reply from The True Tailor Company
Hi Rod,
Thank you! We’re glad everything arrived safely in the end and that our team could keep you updated along the way — much appreciated. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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Small pockets
Great trousers, look and feel great. Only problem is I have big hands and struggle to get things in and out of the pockets.
April 2, 2026
Unprompted review
Reply from The True Tailor Company
Hey Andy,
Thank you for your feedback! We’re really pleased you like the look and feel, and we appreciate your note on pocket access — helpful as we continue refining the design.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
So disappointed
** edit**
It's taken over a month and I'm still awaiting my refund (minus postage 😡). It's been weeks since they signed for the receipt of the items and yet they continue to delay by asking for proof of postage, tracking details etc. They really are very reluctant to offer a refund for their products, despite me making it abundantly clear that none of their trousers will fit me...
Why oh why didn't I read more reviews?! I was desperate for some new work trousers and I was going round in circles trying to decide what to get. Unfortunately I chose True Tailor.
I was enticed by the "completely risk free" tagline and I went for the 2 pairs option. The website suggested "sizing up" and as I have been a 32-34 for many years and have recently lost weight, I went for the 34L. Unfortunately the "L" doesn't stand for long (it stands for large) and goodness knows what planet they're on to even suggest that what I got could be called a 34... I've now got trousers that don't even come close to doing up, the legs are skin tight like leggings and they stop at my ankles! My wife thought it was hilarious... I had to chuckle, especially as I thought they could just be sent back for a full refund. Oh no, after nearly a week of trying, I finally received a reply offering me 1) a replacement, 2) a 30% refund but keep the trousers or 3) store credit. What the actual.....?!
A replacement is no good because even their XXXL won't be long enough. 30% refund but keep the useless trousers? No thanks. Store credit? No! Again, none of they're trousers would fit me.
My advice would be to completely avoid this company!
April 3, 2026
Unprompted review
Reply from The True Tailor Company
Hey Anthony,
We’re very sorry to hear about your experience — especially the sizing issues and the frustration with the resolution options offered. That’s clearly not the experience we aim for.
We’re actively working to improve both our sizing guidance and customer service processes, and we’d really like the chance to look into this for you and help where we can. Please reach out here: https://thetruetailorcompany.com/pages/contact
Easy ordering and quick delivery
Easy ordering and quick delivery
Will definitely be ordering again from here.
April 2, 2026
Unprompted review
Reply from The True Tailor Company
Hi Stewart,
Brilliant — thank you! We’re glad the process was easy and delivery was quick, and we look forward to your next order. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Best workwear ever
Very comfortable and lightweight for a full day’s work and better than the usual canvas trousers
April 3, 2026
Unprompted review
Reply from The True Tailor Company
Hi M,
Thank you! Great to hear they’re keeping you comfortable all day and outperforming the usual canvas trousers. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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AVOID!!!
Ordered trousers that were delivered on Feb 16th no problem. They were too small so I arranged an exchange and paid to send the original 2 pairs back and paid postage. I have been in touch since then with this company and still have not received my 2 replacement pairs. They are showing as being in Lichfield since Monday and now show collected by customer…I live in Scotland not Lichfield and have not collected this parcel. I asked for a refund as they have had my money since Feb and I have no trousers, they said no as they had been dispatched already. This company states it is in the UK but actually is in China. 2 tracking numbers they provided were not recognised. It’s is false advertising and i will be contacting my bank for fraud to re claim my money if you do not resolve this matter
February 16, 2026
Unprompted review
Reply from The True Tailor Company
Hi Kirsteen,
We’re very sorry to hear about the issues you’ve experienced with your exchange, tracking confusion and lack of resolution. This is not the standard we aim to provide, and we understand your frustration given the time involved.
We’re actively working to improve our logistics visibility and customer support, and we’d really like the opportunity to help resolve this for you. Please contact us here: https://thetruetailorcompany.com/pages/contact
True Tailors work wear does exactly…
True Tailors work wear does exactly what it says it does.
Durable, flexible and stylish.
It also has versatile pockets in areas where it doesn't impinge on your legs when sat down or while moving around.
As a plumber that's key.
April 2, 2026
Unprompted review
Reply from The True Tailor Company
Hey Tony,
That’s exactly what we like to hear — thank you! Delighted they’re delivering on durability, flexibility and practical design for your work.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Bought my first pair of ultra flex…
Bought my first pair of ultra flex trousers. Was so impressed. Then I bought the fleece lined waterproof trousers. These are amazing quality and do exactly what they say. I will never buy any other make of trousers now. When you find a company that you can trust you know you will stay with them. Jumpers and t-shirts next.
Thank you True Tailor.
Peter P.
March 23, 2026
Unprompted review
Reply from The True Tailor Company
Hey Peter,
Thank you so much for your kind words! We’re absolutely delighted you’re loving both the Ultra Flex and fleece-lined trousers. It means a lot to hear we’ve earned your trust — we can’t wait for you to try the jumpers and t-shirts next!
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Smart, comfy, pracb
Bought as sold, excellent work trousers. Stretchy fabric so my tired 67 year old frame can groan and bend with zero impediment. Nice clip detail for the keys I always misplace - super comfy and smart. I can meet clients without looking like Steptoe. As my late dad used to say (also a carpenter): "Nice, nice, nice!"
March 31, 2026
Unprompted review
Reply from The True Tailor Company
Hi Henk,
Brilliant to hear, thank you! We’re so pleased the comfort and flexibility are doing the job, and that the little details are making a difference too. “Nice, nice, nice!” indeed — your dad had it spot on!
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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Good insights , great trousers
I liked the proposal on work trousers, 4 way stretch and all the right elements to beat what are not great alternatives but the majority of the market. The trousers are really good, fit well and are comfortable enough that I have already set one pair aside for non work use. Next set will also include some fleece lined for the next winter season. Love them keep it up!
March 20, 2026
Unprompted review
Reply from The True Tailor Company
Hey Paul,
Thank you for such a thoughtful review! We’re really glad the fit, comfort and versatility have impressed you — setting a pair aside for non-work use is always a great sign. We’ll be ready when you come back for the fleece-lined ones!
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
True Tailor
True Tailor, truly appalling company… Items never delivered, excuse after excuse after excuse… I pity their customer service representative having to no doubt field endless online complaints (no telephone contact possible). The one star is solely for the fact that I finally managed to get a refund after several weeks of persistence. Steer clear!
February 27, 2026
Unprompted review
Reply from The True Tailor Company
Hey Ian,
We’re very sorry to hear about your experience, this certainly isn’t the standard we aim for. We’re continuously working to improve both our service and delivery processes, and we’d genuinely appreciate the opportunity to make this right for you. Please do get in touch with us here: https://thetruetailorcompany.com/pages/contact
Pretty terrible
I really dont do this but definitely think its right to after what has been awful. Never again. To be fair you did reply to all my correspondence but painted your own narrative. Nearly a month of waiting. Its very easy to blame the couriers. Sorry but just complete bobbins and the product itself is similar... stay well away people.
March 29, 2026
Unprompted review
Reply from The True Tailor Company
Hey Mark,
We’re really sorry to hear how you feel about your experience. While we’re glad we were able to stay in touch, it’s clear we didn’t meet expectations this time. We’re actively improving both our service and product, and we’d truly value the chance to assist you further — please reach out via https://thetruetailorcompany.com/pages/contact
Reply from The True Tailor Company
Hey Charles,
Thank you! We’re so pleased to hear you’re happy with your purchase — we really appreciate your support. If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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Poor quality trousers
Poor quality trousers, would not recommend, I ordered two pairs and both are falling apart, customer service also poor, asked for photos only to say it was over the 30 days returns policy.
March 28, 2026
Unprompted review
Reply from The True Tailor Company
Hey Simon,
We’re very sorry to hear this — that’s certainly not the quality we aim to deliver. We are continuously improving both our products and customer experience, and we’d really like to help resolve this for you. Please do contact us here: https://thetruetailorcompany.com/pages/contact
Missing items, terrible customer service and poor quality
Ordered 2 pairs of trousers and a belt. The belt never arrived. Sent several emails and messages none of which were acknowledged. Now the seams of the trousers are coming apart. Total rubbish. Would not waste your money.
February 28, 2026
Unprompted review
Reply from The True Tailor Company
Hi Cindy,
We’re very sorry to hear about the missing item and the issues you’ve experienced — we completely understand your frustration. This isn’t the standard we strive for, and we’re actively working to improve both our service and product quality. We’d really like to put this right, so please reach out to us here: https://thetruetailorcompany.com/pages/contact
Avoid avoid avoid!
Avoid avoid avoid!! Took ages to recite items. Poor customer service! The zip keeps sliding down and a stitching came undone leaving a hole. Contacted customer service and explained this showing a photo but they said it’s gone past the 30 day return. Absolute joke of a company!
March 28, 2026
Unprompted review
Reply from The True Tailor Company
Hey James,
We’re truly sorry to hear about your experience — this is not what we want for our customers. We’re working hard to improve both our product quality and customer service, and we’d genuinely like the opportunity to help resolve this for you. Please contact us here: https://thetruetailorcompany.com/pages/contact
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