The ad said free returns. It did NOT say that the fine print specifies that you are responsible for return postage. Which is considerable, when you are mailing to the UK from the US. I ended up keepin... See more
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Review summary
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I ordered two pairs one lined and one not lined, the open front pockets in the lined trousers are a nice size, my mobile fits in there but unfortunately with the unlined trousers my mobile is sti... See more
Company replied
Nice lightweight trouser , pockets smaller than other makes . Hard to get iPhone or wallet in and out . Very comfortable to wear for 8/9 hours . Delivery was 9 days but it’s coming overseas and passin... See more
Company replied
Bought 3 pairs of work trousers advertising better quality than leading brands. Not worn the beige pair until 2 weeks ago as weather has been better and zip has broken poor quality. Told by customer s... See more
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Company details
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3.1
Average
564 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Avoid avoid avoid!
Avoid avoid avoid!! Took ages to recite items. Poor customer service! The zip keeps sliding down and a stitching came undone leaving a hole. Contacted customer service and explained this showing a photo but they said it’s gone past the 30 day return. Absolute joke of a company!
March 28, 2026
Unprompted review
Reply from The True Tailor Company
Hey James,
We’re truly sorry to hear about your experience — this is not what we want for our customers. We’re working hard to improve both our product quality and customer service, and we’d genuinely like the opportunity to help resolve this for you. Please contact us here: https://thetruetailorcompany.com/pages/contact
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So far so great, kept me warm through the winter.
The compamny let me know they were on there way, almost there, and when they arrived. It took some time but got them. So I am in it everyday they held up in the wind and cold. I wore them on cold operations all winter some days had to wear base layer 18° other days that were warmer 32 ° no extra layer. Plan on buying summer pants now hope they hold up. My only reservations are if a hot suppressor will melt them, I guess I will have to find out the hard way
February 18, 2026
Unprompted review
Reply from The True Tailor Company
Hey Charlie,
Thank you for your detailed feedback — we really appreciate it! We’re glad the trousers have performed well for you in varying conditions. Your note on durability around heat is valuable, and we’ll certainly take that on board as we continue improving our products. We hope the summer range serves you just as well!
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Love my True Tailor pants
Love my True Tailor pants. I used to buy work pants from Temu or wish because I don't like other big brand work pants ripping me off by charging for high end climbing trousers lookalike and delivering low budget stiff, poorly fitting and heavily canvas used rubbish. I've got thermal ones as well which are a real game changer in the middle of English Channel in winter.
March 27, 2026
Unprompted review
Reply from The True Tailor Company
Hey Andy,
Thank you for the brilliant feedback! We’re really pleased to hear our trousers have been a step up and that the thermal range is keeping you warm out there — especially in those tough winter conditions.
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Give them a go..
So far so good, Im a builder whos worn the same type of work pants for decades and decided to try something a bit different. Thought i would miss the pouch pockets but havent so far, extreamly comfortable time will tell if hard wearing.
March 26, 2026
Unprompted review
Reply from The True Tailor Company
Hi Steven,
Thanks for giving us a try after all those years! We’re glad to hear you’re finding them comfortable and practical so far — and we hope they continue to prove themselves on durability too.
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Very comfortable
Very comfortable, good fit and appears to do what they say on the ad so far. In chilly conditions nice and warm, in warmer conditions not over hot!how do they do that?
Very happy with my purchase, well done True Taylor.
March 21, 2026
Unprompted review
Reply from The True Tailor Company
Hey Cathryn,
We love this — thank you! Delighted to hear they’re delivering on comfort and versatility in all conditions. It’s exactly what we aim for, so your feedback means a lot.
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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Rubbish quality
Rubbish quality, no real way to contact the company. Takes forever for delivery. Not willing to accept returns. Dont waste your money.
January 30, 2026
Unprompted review
Reply from The True Tailor Company
Hey Steven,
We’re very sorry to hear about your experience — this is certainly not the standard we aim to provide. We’re actively improving both our service and delivery processes, and we’d really like the chance to help make this right. Please do get in touch with us here: https://thetruetailorcompany.com/pages/contact
Not indestructible
All advertising points to indestructible trousers. I ordered 2 pairs amd within the first 2 weeks a trouser pocket had unthreaded, luckily my phone wasnt damaged considering i work at heights. A replacement was sent in decent time. Since then 2 further pairs have had broken zippers and pockets unthread. Company not willing to help anymore as its outside their policy window. These are no way indestructible, do not waste your money.
March 25, 2026
Unprompted review
Reply from The True Tailor Company
Hi Thomas,
We’re very sorry to hear about these issues — that’s not the level of durability we aim for. We are continuously improving both our product quality and customer support, and we’d genuinely like to help further with this. Please contact us here so we can look into it for you: https://thetruetailorcompany.com/pages/contact
These are good fit and stretchy
These are good fit and stretchy. They look smart which is ideal as I am a manger but need to be hands on occasionally so they fulfil both functions.
March 25, 2026
Unprompted review
Reply from The True Tailor Company
Hey Richard,
Thank you! We’re really pleased to hear they strike the right balance between smart and practical — perfect for a hands-on role.
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Great trousers
Fairly prompt delivery of my order . Trousers are comfy and lightweight . Not tried in rain yet
March 24, 2026
Unprompted review
Reply from The True Tailor Company
Hi Harley,
Thanks for your feedback! Glad to hear they arrived in good time and that you’re finding them comfortable and lightweight — we hope they perform just as well in the rain.
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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SCAM, SCAM, SCAM!!!
DO NOT ORDER FROM THIS JOKE OF A COMPANY!!! THEIR WEBPAGE IS TRASH JUST LIKE THEIR NOT WATERPROOF, GARBAGE PANTS!!! THE CUSTOMER SERVICE IS BASICALLY NON-EXISTENT, THEY SCAM YOU WITH THEIR FAKE SALE THAT ENDS EVERY NIGHT AND STARTS EXACTLY THE SAME THE NEXT DAY. Zippers are cheap trash that fall apart, and let me tell you about the 4ft long piece of strap they call a tack belt, it is completely useless and a complete waste of money, just like the rest of the junk they sell. AND DONT TRY TO RETURN OR EXCHANGE ANYTHING. THEY WILL SAY AND DO WHATEVER THEY HAVE TO TO GET OUT OF MAKING SHIT RIGHT, NO MATTER THE SITUATION. I HIGHLY DOUBT THIS COMPANY WILL EXIST VERY LONG.
DONT WASTE YOUR MONEY LIKE I DID!!!
December 9, 2025
Unprompted review
Reply from The True Tailor Company
Hey Amber,
We’re very sorry to read this and understand your frustration. This is not the experience we want for our customers. We’re actively working to improve both our product quality and customer service, and we’d genuinely appreciate the opportunity to assist and make things right. Please contact us here: https://thetruetailorcompany.com/pages/contact
Don,t buy from them they appear to be…
Don,t buy from them they appear to be based in China. If you try to return items they will offer you the following. (Cut and pasted from their email)
1) Free exchange (most popular option)
We’d be happy to send a replacement at no extra cost (same item in a different size or colour). You’ll just need to return the original item to us (at your own expense). As soon as we receive it, we’ll get your exchange confirmed and on its way. Simply let us know the size/colour you’d like.
2) Partial refund
If you’d prefer not to bother with returning your order, we can refund 30% of your purchase and you keep the item. No returns needed, just a quick and easy option.
3) Store credit (with a little extra on us)
If you’d like to pick out something else, you can return the original items and we’ll pop the full amount onto store credit for you, plus an extra £5 as a thank-you. The credit won’t expire.
There is no return address on the website and they ignore the fact you want a refund.
March 20, 2026
Unprompted review
Reply from The True Tailor Company
Hi Charles,
We’re sorry to hear about your concerns and appreciate you sharing this. We’re continuously working to improve both our processes and customer experience, including returns. We’d really like the opportunity to assist you further and resolve this — please reach out to us here: https://thetruetailorcompany.com/pages/contact
Decent pants arrived in reasonable time…
Decent pants arrived in reasonable time great customer service and all at an affordable price what more do you want?
March 13, 2026
Unprompted review
Reply from The True Tailor Company
Hi Mark,
Thank you very much! We’re delighted to hear you’re happy with the quality, service and value — it’s exactly what we aim to deliver.
If you ever need any assistance or have any questions down the line, we’d love to help. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Quick delivery from factory in China
Quick delivery from factory in China
Good material and plenty of pockets to hold stuff when I'm hiking
Would suggest going up a waist size but there's plenty of give if you like a very snug fit , which I don't.
All in all, I'm very happy
March 20, 2026
Unprompted review
Reply from The True Tailor Company
Hi Richard,
Thanks for the great feedback! Delighted to hear you’re happy with the quality, fit and pocket space — and that they’re doing the job on your hikes. Great tip on sizing too!
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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Quick and efficient service a good…
Quick and efficient service a good quality product.
March 20, 2026
Unprompted review
Reply from The True Tailor Company
Hey Mase,
Short, sweet and spot on — thank you! We’re really pleased you found both the service and quality up to scratch.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Poor poor poor.
Poor poor poor.
Only worn these 2 times and already pockets fulling apart.
There policy is 30 days so if anything happens a day after this they won't exchange.
Stay away and stick to snickers- Dewalt- much better products with better returns policy.
March 22, 2026
Unprompted review
Reply from The True Tailor Company
Hi Sean,
We’re sorry to hear this — especially after just a couple of wears. That’s clearly not the durability we aim for, and we understand your frustration around the return window.
We’re actively working to improve both product quality and aftercare, and we’d really like the chance to look into this for you. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
These trouser and cheaply made and not…
These trouser and cheaply made and not military-grade material, they're not for work sites or work wear.
The pockets are all small, you can't get your hand in or out of the pockets and the inside of the pocket would not last long with screws in them. The two phone pocket is small and on the front where it will get damaged. No pockets will take screw drivers or work tools.
The trousers are tight with no knee pad protestion.
March 9, 2026
Unprompted review
Reply from The True Tailor Company
Hey Russell,
We’re sorry to hear the trousers haven’t met your expectations in terms of fit and practicality. We appreciate your detailed feedback on pockets and protection, and we’re continuously working to improve our designs based on customer use in real work environments.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Really confutable
Really confutable , just need more pockets and something where I can hook a tape measure on
March 21, 2026
Unprompted review
Reply from The True Tailor Company
Hi Wayne,
Thanks for your feedback! Glad you’re finding them comfortable, and we appreciate the suggestions — always helpful as we continue to improve.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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Where do I start
Where do I start! Do not order from this company. Unless you want substandard goods, extremely poor delivery times, diabolical customer service. Having to jump through hoops to get a refund which I am still waiting on an order placed the 10th of January 2026. After firing back emails like a semi-automatic gun I have been left with serious doubts in me actually getting my money back. Avoid at all cost it simply isn't worth the hassle!!!
March 20, 2026
Unprompted review
Reply from The True Tailor Company
Hey Scott,
We’re very sorry to hear about your experience and the delay in resolving your refund. That’s not the standard we aim to provide, and we understand your frustration. We’re actively working to improve our response times and customer service processes, and we’d really like the opportunity to help get this resolved for you.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Reply from The True Tailor Company
Hey,
We like your thinking — thank you! Prompt delivery and quality is exactly what we aim for. If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
Don’t Bother
Can’t give no stars unfortunately
My order took 6 weeks to arrive
Both trousers meant to be the same size I think one pair were child size
Real issues trying to get them swapped
2 days wear and the zip broke . It seems all cheap materials
Be warned buy local don’t waste your hard earned cash
March 18, 2026
Unprompted review
Reply from The True Tailor Company
Hi Kevin,
We’re really sorry to hear about your experience — particularly the sizing issues, delay and zip failure after short use. That’s not what we want for our customers. We’re actively working to improve both our product consistency and support processes, and we’d really like the chance to look into this properly for you.
If there’s ever anything we can help with, we’d love to hear from you. You can reach us anytime here: https://thetruetailorcompany.com/pages/contact
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