Satisfied customer ✅ Would highly recommend✅ I reached out to Theunlockingcompany seeking to Network unlock my Samsung S24 ultra locked to T-Mobile and surely, they didn't disappoint: Exelle... See more
Company replied
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Review summary
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Reviews shaping this summary
TUC team was very attentive through the whole process of unlocking my 2 devices. each with a separate reason and cost to unlock. i especially liked that I was NOT charged until the unlocks were perfor... See more
Company replied
Buena atención, tenía muchos nervios por tratarse de una página web, hice el pago por la noche y al mediodía me ayudaron. Tuvieron paciencia porque tenía que traducir las instrucciones y hubo pasos... See more
Company replied
This company did exactly as they stated. They made sure I understood each step going forward. Even though the company gave them a difficult time they kept on it until they get the phone unlocked. Wou... See more
Company replied
Company details
- #7 of 7 best companies in Cell Phone Recycling and Unlocking Service
- #2 of 4 best companies in Cell Phone Unlocking Service
Written by the company
The Unlocking Company (TUC) is a trusted, family-owned business based in the United States, specializing in providing fast, reliable, and affordable mobile phone unlocking services. For over a decade, TUC has been at the forefront of the phone unlocking industry, offering solutions for consumers and businesses alike. We have worked hard to build a strong reputation through our commitment to quality, efficiency, and exceptional customer service, helping over a million customers unlock their devices safely and securely. One of the key features that set The Unlocking Company apart from its competitors is its secure and streamlined unlocking process. We use a variety of safe, approved methods to unlock phones, ensuring that customers’ devices remain intact and fully functional after the service. The unlocking process can be completed remotely, meaning customers don’t have to visit a physical store or wait for long periods. The Unlocking Company supports a wide variety of phone brands and models, including popular ones such as Apple (iPhone), Samsung, Google Pixel, OnePlus, Motorola, and Revvl. Whether a customer has a device locked to a specific carrier or needs an unlock code for a forgotten password, TUC’s expert team provides personalized and effective solutions. With a commitment to unlocking phones of any make or model. We pride our self on catering to every type of customer, whether they are individual users or business clients looking to unlock multiple devices. As a business, we place a strong emphasis on transparency, reliability, and integrity. we ensure that all services are fully compliant with legal and carrier regulations, With a focus on customer satisfaction and a reputation for trustworthiness, Whether customers need help with the unlocking process, need additional information about specific phones or carriers, or require troubleshooting assistance, our friendly and knowledgeable team is there to provide assistance and ensure a smooth experience. TUC has built a loyal customer base and continues to grow as a go-to provider for unlocking solutions in the United States and beyond. Overall, The Unlocking Company is more than just a mobile unlocking service – it’s a business built on trust, efficiency, and customer-first values. Whether you are unlocking your phone for personal or professional reasons, we make the process straightforward and hassle-free, offering quality services that meet the needs of a diverse clientele.
Contact info
89448, Zephy Cove, United States
- 1 (800) 986-6731
- sales@theunlockingcompany.com
- theunlockingcompany.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These guys are brilliant- couldn’t…
These guys are brilliant- couldn’t fault them if I tried. Phone unlocked with 18hrs - A**** Service and communication.
Thanks again TUC Fam
December 10, 2025
Reply from Theunlockingcompany
We’re thrilled to hear your phone was unlocked in just 18 hours and that our communication and service met your expectations. We truly appreciate your support, if you ever need help again, we’re here for you.
80 year old
They put up with an80 year old man that is not computer.
December 10, 2025
Unprompted review
Reply from Theunlockingcompany
Happy we were able to get your device unlocked and we appreciate your patience through out the whole process. Please do not hesitate to contact us again if you need anything else!
Thrusted company
Thrusted company. unlocked my 12 pro max during promised time.
Thank you so much
December 12, 2025
Reply from Theunlockingcompany
We’re thrilled to hear that your iPhone 12 Pro Max was unlocked within the promised timeframe. We truly appreciate your trust in our service, and we’re always here if you need help with another device in the future.
Professionalism
From the moment I made my purchase, the guys at Theunlockingcompany were nothing but professional in tending to my needs. If I ever need another phone unlocked, this is where I'm going. For the hassle you have to go through trying to find the carrier and all that other IMEI junk, I think the price is more than fair. Thanks guys.
December 10, 2025
Reply from Theunlockingcompany
We’re really glad to hear that our team was able to support you from start to finish and make the process as smooth as possible. We know how frustrating carrier look ups and IMEI issues can be, so it means a lot that you found our service fair and helpful.
We look forward to helping you again anytime you need another device unlocked.
Constant relevant information and…
Constant relevant information and contact, and it worked.
December 10, 2025
Reply from Theunlockingcompany
We’re glad to hear that our consistent communication and updates helped make the process clear, and even happier to know the unlock was successful. We appreciate you choosing us and are always here if you need help with another device in the future.
Top Notch Service
The process is super easy. No software download no computer need or chords. Response time is impeccable. The price you can’t beat. This is company I would say is the best company in the phone unlocking business.
December 10, 2025
Reply from Theunlockingcompany
Thank you again for choosing us and for taking the time to share your experience! If you ever need help with another device, we’re always here.
i have never had so much communication…
i have never had so much communication and assurances as i had from the customer service of the unlocking co. that a resolution would be reached. my trust and satisfaction was their primary goal. i will not go anywhere else with my business. thanks to them for communicating and erasing any doubt that i wouldn't be satisfied............Chef Michael P.
December 8, 2025
Reply from Theunlockingcompany
Thank you for your kind words Michael. Our team puts a lot of care into making sure every customer feels supported, informed, and confident throughout the entire process
Your trust is something we never take for granted, and we’re honored to have earned your continued business. If you ever need help with another device, we’re always here and happy to assist.
Very satisfied customer
Procedure was straightforward and effective. Customer service via e-mail was responsive, professional and helpful. Cost was very reasonable.
December 9, 2025
Reply from Theunlockingcompany
We’re very happy to hear that the procedure felt straightforward and effective, and that our customer service team was able to assist you quickly and professionally. Providing clear communication and fair pricing is something we take a lot of pride in.
We truly appreciate your feedback and are here anytime you need help with another device.
I appreciated how they handle every…
I appreciated how they handle every model even older phones. Most companies don't support the device I had , but The unlocking device did
December 8, 2025
Unprompted review
Reply from Theunlockingcompany
We’re really glad to hear that you appreciated our support for older and less-common device models. A lot of providers limit what they work on, but we’ve always made it a priority to offer solutions for as many phones as possible, new or old.
We’re grateful you chose us, and we’re always here if you need help with another device in the future. Thank you again for taking the time to share your experience!
Their ability to unlock both physical…
Their ability to unlock both physical SIM and eSIM device is amazing. My phone instantly become usable worldwide after the process
December 6, 2025
Unprompted review
Reply from Theunlockingcompany
We’re glad to hear the unlock worked perfectly for both your physical SIM and eSIM, and that your phone is now usable worldwide. That’s exactly the kind of experience we work hard to provide. We appreciate you choosing us and are always here if you need assistance in the future!
First time I was over thinking this…
First time I was over thinking this service was scam,but right now I'm 100%trust with the unlocking company service, I use premium service not more that 12 hour my iphone 16 pro max locked by T-Mobile right now is unlocked, really happy and big thanks
December 6, 2025
Unprompted review
Reply from Theunlockingcompany
We understand the hesitation at first, so we’re thrilled to hear that our premium service unlocked your iPhone 16 Pro Max in under 12 hours and earned your full trust. We truly appreciate the kind words and are happy you’re enjoying your fully unlocked device. Big thanks right back to you for choosing us!
3 million phones unlocked but couldn't…
3 million phones unlocked but couldn't unlock mine ... They want to give me store credit not refund ... Why would I want to pay them to unlock another phone they couldn't unlock mine ?
December 3, 2025
Unprompted review
Reply from Theunlockingcompany
Good evening Rebecca, We’re sorry to hear about your experience. While we’ve successfully unlocked millions of devices, each IMEI is different and yours just requires extended processing time.
To clarify, we do provide refunds once all available methods have been fully attempted. Store credit is offered as an optional alternative for customers who prefer not to wait for all methods to be completed with the current device. It is never the only option.
Since reviews don’t include order numbers, we’re unable to look up your case directly. Please contact us at sales@theunlockingcompany.com so we can review your order, finish the process properly, and issue the appropriate refund if your device cannot be unlocked.
We’re here to help and want to make sure this is resolved for you.
Smooth and Straightforward Process
My experience with TUC was positive. I followed the steps they provided, waited for the confirmation, and my phone unlocked successfully. Everything worked just as I hoped.
December 1, 2025
Unprompted review
Reply from Theunlockingcompany
It’s wonderful to know everything worked just as you hoped. We appreciate you choosing The Unlocking Company!
Samsung Galaxy S23 Ultra Unlocked
I normally don't leave reviews but i make the exception. I was very pleased with my experience with the unlocking company they advertised what they will do unlock your phone. Straight forward cost without the extras or hidden fees. I almost got suckered by another company they gave a price of $ 24.99 that was only to validate, Im like what? then asked for $106 to finish unlocking my phone. The Unlocking Company unlocked my At&t Samsung Galaxy S23 Ultra best part they were much lower cost, great communication and super fast turn around time. Thanks
December 4, 2025
Unprompted review
Reply from Theunlockingcompany
We’re happy we could unlock your AT&T Samsung Galaxy S23 Ultra quickly and at a much lower cost than other services you encountered. Great to know Everything was straightforward, transparent, and delivered exactly as advertised. No hidden fees and no surprise add-ons is how we believe unlocking should be done and do our best to insure that with every customer.
Thank you for trusting us with your unlocking needs!
Reply from Theunlockingcompany
We're glad to hear you had a fast and reliable experience. We appreciate you choosing The Unlocking Company!
5 star for unlocking one my iPhone 17…
5 star for unlocking one of my iPhone 17 pro. Waiting for the other iPhone 17 pro to be unlocked too
December 3, 2025
Reply from Theunlockingcompany
We’re glad your first iPhone 17 Pro was successfully unlocked, and we’re actively working on completing the second one for you. We appreciate your patience and thank you for choosing The Unlocking Company!
As advertised…
My experience with receiving my network unlock code was GREAT. It took less than half a day to get the code and it worked the first time I entered it. There is no question that I recommend this service to anyone needing to unlock there phone to any carrier.
December 4, 2025
Reply from Theunlockingcompany
We are happy to hear your unlock code arrived in less than half a day and worked perfectly on the first attempt. We appreciate your recommendation and are glad we could make the process fast and seamless for you. Thank you for choosing The Unlocking Company!
Reliable
Reliable, secure and trustworthy. With over 12 years in business and millions of phone unlocked, it's easy to see why so many people choose them.
December 1, 2025
Unprompted review
Reply from Theunlockingcompany
We truly appreciate your trust in our service. We’re proud to be a reliable, secure, and trustworthy option for customers worldwide. Thank you for choosing The Unlocking Company!
Fastest unlocking company I bought the…
Fastest unlocking company I bought the premium package and my phone was unlocked in less than 30 mins
December 1, 2025
Unprompted review
Reply from Theunlockingcompany
We're thrilled to hear that the premium package unlocked your phone in under 30 minutes. We appreciate your trust in our service and are glad we could deliver such fast results. Thanks for choosing The Unlocking Company!
Great service
Great service! I needed my iPhone 16 unlocked, and the whole process was completed within 24 hours. Everything went able and I’m now a smoothly to use my new carrier here in Mexico with no issues. Fast, reliable, and exactly as advertised. Thank you!
November 22, 2025
Unprompted review
Reply from Theunlockingcompany
We’re glad your iPhone 16 was unlocked within 24 hours and that everything went smoothly. It’s great to hear you’re now able to use your new carrier in Mexico with no issues. Fast, reliable service is exactly what we aim for. Thank you for choosing The Unlocking Company!
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