Satisfied customer ✅ Would highly recommend✅ I reached out to Theunlockingcompany seeking to Network unlock my Samsung S24 ultra locked to T-Mobile and surely, they didn't disappoint: Exelle... See more
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Review summary
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I had my Samsung galaxy S26 ultra locked to carrier and was honestly skeptical about using a third party unlock service, especially with how new the phone is. Most places either couldn't do it or... See more
Company replied
Absolutly amazing work.. I just fallowed instructions and it took no longer then 15min... im so happy. Thank YOU... best unlocking service ever... everywhere else charged me 170+.. TheUnlockingCompan... See more
Company replied
Company details
- #7 of 7 best companies in Cell Phone Recycling and Unlocking Service
- #2 of 4 best companies in Cell Phone Unlocking Service
Written by the company
The Unlocking Company (TUC) is a trusted, family-owned business based in the United States, specializing in providing fast, reliable, and affordable mobile phone unlocking services. For over a decade, TUC has been at the forefront of the phone unlocking industry, offering solutions for consumers and businesses alike. We have worked hard to build a strong reputation through our commitment to quality, efficiency, and exceptional customer service, helping over a million customers unlock their devices safely and securely. One of the key features that set The Unlocking Company apart from its competitors is its secure and streamlined unlocking process. We use a variety of safe, approved methods to unlock phones, ensuring that customers’ devices remain intact and fully functional after the service. The unlocking process can be completed remotely, meaning customers don’t have to visit a physical store or wait for long periods. The Unlocking Company supports a wide variety of phone brands and models, including popular ones such as Apple (iPhone), Samsung, Google Pixel, OnePlus, Motorola, and Revvl. Whether a customer has a device locked to a specific carrier or needs an unlock code for a forgotten password, TUC’s expert team provides personalized and effective solutions. With a commitment to unlocking phones of any make or model. We pride our self on catering to every type of customer, whether they are individual users or business clients looking to unlock multiple devices. As a business, we place a strong emphasis on transparency, reliability, and integrity. we ensure that all services are fully compliant with legal and carrier regulations, With a focus on customer satisfaction and a reputation for trustworthiness, Whether customers need help with the unlocking process, need additional information about specific phones or carriers, or require troubleshooting assistance, our friendly and knowledgeable team is there to provide assistance and ensure a smooth experience. TUC has built a loyal customer base and continues to grow as a go-to provider for unlocking solutions in the United States and beyond. Overall, The Unlocking Company is more than just a mobile unlocking service – it’s a business built on trust, efficiency, and customer-first values. Whether you are unlocking your phone for personal or professional reasons, we make the process straightforward and hassle-free, offering quality services that meet the needs of a diverse clientele.
Contact info
89448, Zephy Cove, United States
- 1 (800) 986-6731
- sales@theunlockingcompany.com
- theunlockingcompany.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Unlocked an old phone
Very responsive. They were able to unlock a 6 year old phone for which I had no past information.
March 26, 2026
Reply from Theunlockingcompany
We’re glad we were able to help unlock your device, especially given the limited information and the age of the phone, those can sometimes be the most challenging cases.
If you ever need another device unlocked, we’re always here to help!
Quick and Great service
March 25, 2026
Reply from Theunlockingcompany
Happy to help, do not hesitate to email sales@theunlockingcompany.com if you need anything else
It was such a amazing experience really…
It was such a amazing experience really quick unlock just in an hour and smoothly working
March 25, 2026
Unprompted review
Reply from Theunlockingcompany
Thank you for the kind words, always do our best to get the unlock completed as fast as we can. Do not hesitate to contact if you need anything else
It took a little bit of time but they…
It took a little bit of time but they got it done.
March 22, 2026
Reply from Theunlockingcompany
We truly appreciate your patience throughout the process. some unlocks can take a bit longer depending on the carrier and device status but we’re glad we were able to get it done for you in the end!
Reply from Theunlockingcompany
We’re thrilled to hear your device was unlocked within minutes, that’s exactly the experience we strive to provide whenever the manufacturer allows for instant processing.
We truly appreciate your support and are glad we could deliver a fast and smooth unlock for you. If you ever need another device unlocked in the future, our team is always here to help!
5 star unlocking company if you can’t…
5 star unlocking company if you can’t get your phone unlocked with any other company including carriers call THEUNLOCKINGcompany !!!
March 13, 2026
Reply from Theunlockingcompany
We truly appreciate your support and recommendation, Cassandra. Our team works hard to provide solutions even in more complex cases where other options may fall short, so it means a lot to hear that reflected in your experience.
Thanks again for trusting The Unlocking Company, we’re always here if you need help with another device in the future!
ripped off
I waited 8 days for them to unlock my phone. I had to unlock it myself. out $30. no refund.
March 14, 2026
Unprompted review
Reply from Theunlockingcompany
***If you need us to check if we can unlock before you order please contact sales@theunlockingcompany.com with your make, model, locked carrier and imei****
Hello Maryanne, we sent the unlock instructions after we recieved the unlock for your device, 7 days after you ordered. We were then notified you already unlocked the device (which we could not confirm) we offered a partial refund for your order but never heard response. We are happy to provide that refund if you would like just need to message sales@theunlockingcompany.com
3 month, no unlock. Avoid at all costs.
I bought Pixel 9 Pro XL outside the US and after updating it to the latest version phone got locked. I live outside the US so I couldnt unlock it directly with T-Mobile so I decided to go with Unlocking Company. I placed an order on 23th December 2025 and still got no result. I write to them and they reply that it takes time and whole team is working on my case and still we are here. 3 month has passed so if you want to use services for unlocking dont use Unlcokingcompany.com
P.S. They will never tell you the exact reason why they cant unlock your device and just feed you with promises. Unless you will write bad review and they have to finally be honest.
Also they offered full refund to me (no service provided) for taking down the review. They will not refund me untill I will take down the review.
March 19, 2026
Unprompted review
Reply from Theunlockingcompany
****If you Email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI we are happy to provide the unlock options BEFORE an order in placed****
Thank you for your feedback, and we understand how frustrating extended timeframes can be, especially in more complex cases like Blacklisted Google Pixel devices and trying to use them abroad
Refunds are not offered to blacklisted phones as agreed in the terms and conditions but we do work with customers (including yourself) to help find a fair resolution or keep order open to try and work on a solution for the non refundable device. As shown above if you want to make sure we can unlock before you order please contact sales@theunlockingcompany.com with your make, model, locked carrier and IMEI so we can check!
In situations such as yours, where the device is blackliisted or blocked both for both outside of the original carrier’s region, and overseas the process can become significantly more complex and often requires extended handling times beyond standard estimates. These types of unlocks rely heavily on carrier-side processing as well as changing IMEI distinctions, which unfortunately is not something any third party can expedite.
Your order has remained active, and our team has continued working through all available methods rather than closing it prematurely. We do not abandon orders, even when they require additional time and effort.
That said, we completely understand your concerns after this length of time. If you would like, please reach out to us directly to sales@theunlockingcompany.com with your order number so we can review the current status in detail and discuss the next steps, including refund options if needed.
Hello they get back to me in a timely…
Hello they get back to me in a timely manner, but haven't unlock my phone. They have been trying for several weeks & want me to pay more & that will so called guarantee to get it unlocked. No thanks, and so I want a full refund but cannot get until they tried everything which they said after 45 days. After 45 days I can receive a full refund. This is what I'm currently going thru.
February 26, 2026
Unprompted review
Reply from Theunlockingcompany
Hello Mike. Thank you for your feedback, we do appreciate you acknowledging our responsiveness, as communication is something we take seriously.
We understand your concerns regarding both the time frame and the additional option that was presented. To clarify, the premium service is always optional and is offered only when standard methods are initially unsuccessful. It is not required, and many customers choose to continue waiting on the original service without any additional cost.
****If you Email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI we are happy to provide the unlock options BEFORE an order in placed****
Regarding the timeline, all orders remain active until every available method has been fully exhausted. The time frame referenced before full refund can be granted is part of our Terms & Conditions as well as our Refund Policy, which ensures that we explore every possible solution before issuing a full refund if the unlock is ultimately unsuccessful.
We know waiting can be frustrating, and we truly appreciate your patience while we continue working on your device. If you would like a status update or see when you will be eligible for a full refund please please reach out to sales@theunlockingcompany.com with your order number and we’ll be happy to review it with you
Thank you for all your efforts and long…
Thank you for all your efforts and long lasting support.
March 11, 2026
Reply from Theunlockingcompany
Thank you for your patience and happy we could help get the phone unlocked after all the issues. If you need anything else please do not hesitate to contact us
Reply from Theunlockingcompany
We appreciate the kind words. If you need anything please do not hesitate to message us at sales@theunlockingcompany.com
Very helpful good customer service
Very helpful good customer service. Couldnt unlock my s 25 but gave my credit and unlocked my moto
March 12, 2026
Reply from Theunlockingcompany
Thank you for trusting us and giving us another opportunity to unlock another device. We are always here is you need us!
I wouldn't give THIS company even 1 star!
I would give THIS company, Zero stars if that was possible!!!!
They are a scam!!!
Telling me and promising me that they were working on getting my phone unlocked, but they weren't doing a thing other than taking My Money and making me wait, to Only ask for More Money!!
It's a scam!! They never reached out on their own, I had to continue to email them as they do not have or provide a customer service phone. What kind of Legitimate business doesn't have a working phone!!!
RED FLAG!!!! A phone company with no working phone. Guess I should have saw the signs.
Then to have the Audacity to ask for more money to because apparently their own 'techs' couldn't figure it out.....an now pay 3 Times MORE $$$ than what I paid the first time. But somehow again, promising results this time.
Umm, maybe put your words where I put my money, and solve the problem!!
But NOPE, just an email... requesting more $$$.
That's what there customer service is.
Expecting them to do the job I originally paid for, was not enough.
They wanted to see if they could extort even more money from me!
DO NOT USE OR TRUST THIS COMPANY!!!!!
ANYONE!!
Gabriel S.
November 10, 2025
Unprompted review
Reply from Theunlockingcompany
****Email sales@theunlockingcompany.com with the device make, model, locked carrier, and IMEI so we can to see if we can unlock BEFORE you order****
Good morning Gabriel, thank you for your feedback. We take every customer concern seriously and want to clarify a few points about how our service works.
First, no one at The Unlocking Company ever asks for additional payment unless a separate premium unlock method becomes available through the carrier or database providers. These optional services are clearly explained before purchase and are never required for us to continue working on the original order. Many customers choose to continue waiting for the standard service at no additional cost.
Regarding communication as this is the first response we have received in regards to your order since November 10th (which we sent that email and never heard back), we provide support through email and live chat, WhatsApp, and text; which allows our technicians to keep written records of IMEI details, device status, and instructions. This is common in technical services where troubleshooting steps and carrier responses must be documented. While we do not operate a call center,we do have a 800 number which you can leave a voicemail (all numbers for communication is on website), Our support team responds to messages as well as voicemails and provides updates throughout the process.
The 1–72 hour time frame shown at checkout is an average estimate, not a guaranteed completion window. Some devices take longer due to carrier restrictions, database availability, or internal audits. This information is explained on our product pages, FAQs, Terms & Conditions, and refund policy so customers can make an informed decision before ordering.
If the unlock ultimately cannot be completed after all available options have been exhausted, we provide a full refund as outlined on the order receipt and our website policies.
We understand that waiting can be frustrating, and our team works with thousands of unlock requests each month. Our goal is always to complete the unlock whenever possible while keeping customers informed along the way.
If you would like us to review your order again, please contact sales@theunlockingcompany.com with your order number and/or IMEI, and we will be happy to assist further.
The Unlockingcompany unlocked my iPhone…
The Unlockingcompany unlocked my iPhone 13 Pro Max. I was skeptical at first but they quickly turned me into a believer. If I could give them a thousand stars I would. This is an excellent company and I would recommend them to anyone I love them
March 7, 2026
Unprompted review
Reply from Theunlockingcompany
We understand that trying an online unlocking service for the first time can feel a bit uncertain, so it means a lot to hear that we were able to earn your trust and successfully unlock your iPhone 13 Pro Max.
Our team works hard behind the scenes to make the process as smooth and reliable as possible, and feedback like yours reminds us why we do what we do.
Thank you again for your support and recommendation. If you ever need another device unlocked in the future, we’ll be happy to help!
What a great experience here
What a great experience here. From timely and honest communication to getting my phone ready for use. Thanks so so much.
March 7, 2026
Reply from Theunlockingcompany
What a great experience here. From timely and honest communication to getting my phone ready for use. Thanks so so much.
Excellent service very quick an made…
Excellent service very quick an made sure my phone work properly..iphone 14 unlocked.
March 5, 2026
Unprompted review
Reply from Theunlockingcompany
We’re glad to hear your iPhone 14 was unlocked quickly and that everything is working properly. We always aim to provide fast service and make sure each device is functioning exactly as it should. We appreciate you choosing us!
Fast and reliable
March 6, 2026
Unprompted review
Reply from Theunlockingcompany
Thank you for giving us the opportunity to help unlock your device. If you need anything else please do not hesitate to contact us
This website is a scam don’t fall for…
This website is a scam don’t fall for it.. They’ll keep sending trash messages to keep your hope alive but they’ll never unlock your phone and also not give you a refund
March 6, 2026
Unprompted review
Reply from Theunlockingcompany
*** We are always willing to check to see if we can unlock before any purchase is made. Just send us an email, sales@theunlockingcompany.com and we will be happy to give you the options before any money changes hands***
Thank you for your feedback Mary. We’re sorry to hear that this has been your impression. If an unlock ultimately cannot be completed once all available methods have been exhausted, we do issue refunds according to the policy agreed to at checkout which can also be referenced on your receipt. We never intend to mislead customers or keep anyone waiting unnecessarily.
Our team works to unlock devices using legitimate carrier and manufacturer channels, and while many unlocks complete quickly, some devices take longer due to carrier restrictions or eligibility requirements that are outside of any third party’s control. These possibilities, along with the refund terms, are explained on our product pages, FAQs, receipt, and Terms & Conditions so customers can make an informed decision before ordering.
We would be happy to review your order directly and help resolve the situation. Please contact our support team with your order number so we can look into it further as there is no order under Mary Fox.
Amazing work. Reasonable price. Very recommended.
Brought my phone in the US, I did not realized I had my phone locked to the US T-Mobile service, when I moved to my homeland Indonesia, the phone rejected all the local SIM even tho I have paid for the tax etc.
Contacted this guys by email, they always reply ASAP and give solution for all my problems. I had my phone unlocked just 30 minutes after I paid the price. Amazing.
Buat semua temen temen WNI, saya saranin kalo mau unlock ip disini aja, harga bersaing tapi service oke banget tapi pastiin dulu ip kalian bukan blacklist atau barang curian oke. Jujur puas banget disini.
Thank you TUC
March 6, 2026
Unprompted review
Reply from Theunlockingcompany
We’re glad we could help get your phone unlocked so you could use it back home in Indonesia. It’s great to hear the process was quick and that our team was able to respond to your questions and guide you through everything. We appreciate your trust in us and are always here if you need help again in the future!
Reply from Theunlockingcompany
Thank you Otis, please do not hesitate to contact us if you need anything else
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