I live in another country, so I needed a company I could genuinely trust. UpperKey has proven to be reliable and consistent. My apartment is well maintained, and I never worry about payments.
Company replied
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See what reviewers are saying
There’s something reassuring about knowing that even if something unexpected happens, there’s a team ready to handle it. That peace of mind is worth a lot.
Company replied
Before signing with Upperkey, I was constantly dealing with small issues that added up to big stress. Now? I barely think about my property. They’ve streamlined everything.
Company replied
What stood out to me most was their transparency. From day one, the expectations were clear, the numbers made sense, and there were no hidden surprises. It’s refreshing in this industry.
Company replied
Company details
Written by the company
UpperKey provides guaranteed rent for property owners, offering expert Airbnb concierge services in Paris, London, Edinburgh, Miami, Zurich, Geneva, Rome, Luxembourg, Dubai and the French Riviera ( Nice, Cannes, Saint-Tropez, Saint-Maxime, Juan-les-Pins, Saint-Raphaël, Avignon, Aix-en-Provence, Cap d'Agde). Owners enjoy a steady rental income above market price while knowing their property is in good hands. To get started, landlords can schedule a valuation of their property to see how much they can earn in monthly rent. Once an agreement is made, UpperKey will manage every aspect of the property, from routine maintenance and cleaning to vetting tenants and handling payments. UpperKey has a respectful international clientele to book the properties, from business travelers to expat families.
Contact info
3-8 Bolsover Street, W1W 6AB, London, United Kingdom
- +447825997632
- contact@theupperkey.com
- theupperkey.com
4.6
Excellent
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As a first-time landlord
As a first-time landlord, I was initially worried, but UpperKey hasn’t disappointed. Over the past two years, I’ve carried out regular inspections myself and the property has always been well looked after. I’ve also received my guaranteed rent on time every month, and with their full property management service it’s been completely hassle-free. I’d highly recommend their services to any landlord.
September 1, 2025
Unprompted review
Reply from UpperKey
Thank you. First-time landlords often come in with some apprehension, and it's particularly rewarding to read that two years in, the experience has lived up to what was promised.
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Very professional service
Very professional service. upperkey takes care of everything from guest check-ins to maintenance. for me as a landlord, it’s completely stress-free.
November 15, 2025
Unprompted review
Reply from UpperKey
Thank you. Handling everything from check-ins to maintenance so owners can stay completely stress-free is the whole point of the service.
Prepare yourselves to hire a lawyer if…
Prepare yourselves to hire a lawyer if you decide to let Upperkey rent out your flat as they'll probably never pay you
November 21, 2024
Unprompted review
Reply from UpperKey
Thank you for your feedback. As this review has been posted anonymously, we are unable to identify a corresponding file on our side. We take payment obligations to our owners very seriously, and the picture described here does not reflect how we operate or the experience of the landlords we work with. If there is a genuine issue with your account, please contact us directly with your property details. Thank you.
customer experience
We rented a studio at 3 rue d'Ormesson Paris IV for 7 days from B&Bnova = upperkey. The boiler did not work, no warm water during 5 days. We had to book another hotel on the second day. Upperkey refuses any reimbursement referring to their policies, even tough plummers were in the appartment trying to chance the boiler on day 5. This businees attitudie is not fair at all. We are happy to provide any proof of our experience with B&Bnova Paris upperkey.
B&B nova is a semianonymous organization which communicates only by chat. The phone number on the booking confirmation belongs to upperkey, Upperkey is listed on the WiFi data sheet as a customer and upperkey gave us the email adress of the owner, so there is no question who was the agent renting out this studio under the name of B&Bnova.
April 23, 2025
Unprompted review
Reply from UpperKey
Thank you for your review. We're sorry to hear about your experience, but we believe there may be some confusion. UpperKey and B&Bnova are separate businesses that offer different services, and in this case, the rental and management appear to have been handled by B&Bnova.
We recommend reaching out directly to B&Bnova or the booking platform to resolve this matter, as UpperKey was not involved in this specific booking.
Thank you for your understanding.
I was a bit hesitant at first
I was a bit hesitant at first, but they’ve proven to be a trustworthy partner. I like how transparent they are with their process.
May 8, 2025
Reply from UpperKey
Thank you for your honest feedback. We're glad to hear that your initial hesitation gave way to a positive experience. Transparency is an important part of how we work, and it's good to know that it’s been meaningful to you.
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They deliver on their promises
They deliver on their promises. Rent is always paid on time, and any maintenance issues are handled quickly.
May 8, 2025
Reply from UpperKey
Thank you for your feedback. We're pleased to know that our reliability and responsiveness have met your expectations. Timely payments and efficient maintenance are part of the commitment we make to our partners.
It’s a relief not having to worry about…
It’s a relief not having to worry about tenants, maintenance, or payments. Upperkey has taken that responsibility entirely, and they do it well.
May 8, 2025
Reply from UpperKey
Thank you for your feedback. We're glad to hear that we've been able to take the pressure off and manage everything smoothly. Providing a hassle-free experience is exactly what we aim to deliver.
DO NOT TRUST
DO NOT TRUST. BAD MANAGEMENT, NOT TRANSPARENT, BAD EXPERIENCE!!
May 11, 2025
Unprompted review
Reply from UpperKey
Thank you for your review. We’re genuinely sorry to read your feedback, though we have no record of working with you. We’ve tried to get in touch to better understand your experience, but you haven’t shared any contact details. Transparency and professionalism are core to our approach, and we take all genuine concerns seriously. If you’d like to discuss this further, we remain available.
Recommended
From the first meeting to signing the contract, everything with Upperkey was smooth and professional. They’ve exceeded my expectations in every way.
February 23, 2025
Reply from UpperKey
Thank you for your trust. We're delighted to hear the experience has been smooth and that we've exceeded your expectations.
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The best property management
The best property management, i will definitely recommend to my co-owners
December 27, 2024
Unprompted review
Reply from UpperKey
Thank you for your kind words! We’re thrilled to hear you’re happy with our property management services and appreciate your recommendation. Your trust means a lot to us!
Thank you Upperkey for the amazing service
We booked with Upperkey one bedroom in downtown for our stay in Dubai, and it was amazing!
The cleaneess is top notches and people are professional. Thank you Reni for ypur warm welcome. Location is very convenient for everything e7ther shopping or sightseeing, and the view is stunning!
December 13, 2024
Unprompted review
Reply from UpperKey
Thank you for your wonderful review! We’re thrilled to hear you had an amazing stay and enjoyed the cleanliness, professionalism, and convenient location. Reni will be delighted to know her warm welcome made a difference. We hope to host you again soon!
Avoid Avoid
Avoid Avoid Avoid. As an owner it was a major disappointment, and many sales promises, 1.5 months was enough to pull the plug. Prime season in October/November in Dubai/JBR “supposedly” booked at less than 80$/night for 4 bedroom 10pers apartment! But worst is the complete blindness and Zero transparency on what’s booked(only calendar dates) or rates or which channel, even with their statements, summary simply showing owners revenue and dates! . They promise and claim owners’ portal but nothing to speak for! I guess didn’t do my homework to find out it’s a 3-person operation in Dubai! Main focus is France/UK vacation home rentals. Lesson learned and hope others do their homework. Note, trust companies who are verified and operate as Airbnb partners as hosts, others are many!
November 15, 2024
Reply from UpperKey
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
It’s important to clarify that the first month with any new property is rarely indicative of long-term performance. Early bookings—especially with short notice—often come at lower rates as we work to build visibility and secure higher-value reservations for the months ahead. This is a standard reality in hospitality, particularly in competitive markets like Dubai.
When we operate on a fixed-rent model, we absorb that early underperformance ourselves. But when the agreement is commission-based, the owner’s revenue reflects the actual performance of the apartment, just as agreed. If your listing had stayed active longer, it’s likely you would have seen stronger results as market momentum built.
We are actively expanding in Dubai, and while our local team may be smaller than in France or the UK, the same level of professionalism and processes apply. All booking activity is reflected in the monthly statements, which include dates, revenue, and source of earnings. We’re continuing to improve our owner portal access across all regions.
We understand your frustration and wish you had given the partnership more time to mature. We remain available if you’d like to revisit the opportunity in the future under clearer expectations.
Reply from UpperKey
Thank you for your kind words. We’re glad to hear you find our service reliable and professional.
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Reply from UpperKey
Thank you for your feedback. We're glad to hear everything is going well so far.
Partnering with UpperKey was the best…
Partnering with UpperKey was the best decision I made for my property. They’ve been incredibly easy to work with, and I finally have peace of mind knowing everything is in good hands.
November 26, 2024
Reply from UpperKey
Thank you for your kind words. We're delighted to hear that partnering with us has brought you peace of mind and a positive experience.
UpperKey took over my flat and made the…
UpperKey took over my flat and made the whole process simple and transparent. I no longer worry about bookings or maintenance, and they’ve delivered everything they promised. A trustworthy company
November 26, 2024
Reply from UpperKey
Thank you for your feedback. We’re glad to hear the process was simple and transparent, and that our services have met your expectations. Your trust means a lot to us.
Owners avoid Upperkey
Owners, Upperkey is not a trustable company. They will never match the previsional incomes delivered to you. By far. As a matter of fact, apart of the 25% on your rent, they will subrent to their subsidiary CityapartStay (registered in Malta) which will also cash at least 25%. Over all, your real incomes will be 40% of your expectations. In my case the budget presented to me was 180€ / night and the reality 69€... And you will never get a statement showing their real incomes enabling you to control the deductions...
Last, be careful with 5 stars evaluation. there are more than doubtful. Their marketing is efficient...
September 11, 2024
Unprompted review
Reply from UpperKey
Thank you for your review. We’re sorry that your experience has led to such frustration, but we strongly disagree with the characterisation of our services as dishonest.
First, all financial terms—including commissions—are clearly outlined in the contract signed by both parties. We do not apply hidden fees or deduct any additional percentages without the owner's prior agreement. Any third-party booking platforms or affiliates we use, such as CityApartmentStay, are part of our standard distribution strategy and do not change the contractual terms agreed with the property owner.
The initial budget we provide is an estimate based on market data, not a guaranteed nightly rate. Actual performance always depends on factors such as seasonality, demand, property condition, booking lead times, and competition. The first few weeks of listing a new property often reflect lower occupancy or promotional pricing as we build visibility—this is standard practice in hospitality. With more time on the market, performance typically improves.
All owners receive monthly statements outlining booking dates, revenue generated, and the final commission.
We do not delete or manipulate reviews and always welcome feedback—whether positive or critical—so long as it is accurate. We remain available to discuss this case directly and transparently if you wish to resolve any outstanding concerns.
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Thank you so much for spend amazing time
July 12, 2024
Unprompted review
Reply from UpperKey
Thank you for your feedback. We're glad to hear that you had an enjoyable experience. If there's anything else we can do for you, feel free to let us know.
Happy appartment owner
I have been using UpperKey for more than 4 years to manage my appartment in Fitzrovia in London. They have been great, especially dealing with a leak and a lock issues while i was out of the country. They took care of everything from their work and would recommend them to anyone looking for good property management.
May 14, 2024
Unprompted review
Reply from UpperKey
Thank you for your review and for trusting UpperKey for over four years to manage your property in Fitzrovia. We're pleased to hear that our team was able to handle the leak and lock issues smoothly, especially while you were away. We appreciate your recommendation and look forward to continuing to manage your property efficiently.
Exceptional Property Management
"My experience with this property management company has been exceptional. Their proactive approach to maintenance and swift issue resolution made my tenancy stress-free. The team's professionalism, prompt communication, and attention to detail truly set them apart. From seamless lease transactions to well-maintained properties, this company excels at providing a top-notch living experience. Highly recommended!
December 1, 2023
Unprompted review
Reply from UpperKey
Thank you for your feedback. We’re glad to hear that our proactive approach and attention to detail have made your experience stress-free. Your recommendation is much appreciated, and we look forward to continuing to provide excellent service.
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