UpperKey Reviews 

79
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I live in another country, so I needed a company I could genuinely trust. UpperKey has proven to be reliable and consistent. My apartment is well maintained, and I never worry about payments.

Company replied

Rated 5 out of 5 stars

There’s something reassuring about knowing that even if something unexpected happens, there’s a team ready to handle it. That peace of mind is worth a lot.

Company replied

Rated 5 out of 5 stars

Before signing with Upperkey, I was constantly dealing with small issues that added up to big stress. Now? I barely think about my property. They’ve streamlined everything.

Company replied

Rated 5 out of 5 stars

What stood out to me most was their transparency. From day one, the expectations were clear, the numbers made sense, and there were no hidden surprises. It’s refreshing in this industry.

Company replied

Company details

  1. Property Management Company
  2. Real Estate Rental Agency
  3. Vacation Rental

Written by the company

UpperKey provides guaranteed rent for property owners, offering expert Airbnb concierge services in Paris, London, Edinburgh, Miami, Zurich, Geneva, Rome, Luxembourg, Dubai and the French Riviera ( Nice, Cannes, Saint-Tropez, Saint-Maxime, Juan-les-Pins, Saint-Raphaël, Avignon, Aix-en-Provence, Cap d'Agde). Owners enjoy a steady rental income above market price while knowing their property is in good hands. To get started, landlords can schedule a valuation of their property to see how much they can earn in monthly rent. Once an agreement is made, UpperKey will manage every aspect of the property, from routine maintenance and cleaning to vetting tenants and handling payments. UpperKey has a respectful international clientele to book the properties, from business travelers to expat families.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

79 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(79)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Best tenant! Thanks Upperkey

I have a flat in le premier arrondissement which I am very attached too, so i was not very keen on renting it at first, but i
Have to say that my experience with upper key so far has been flawless. They are super professional, the flat is so clean any time their is a small maintenance issue they solve it right away! I am so happy that i trusted them. Best decision, ive been renting my flat to them for the last three years and even when there was covid they paid me.

April 21, 2023
Unprompted review
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Reply from UpperKey

Thank you, Sofia, for sharing your positive experience with UpperKey. We understand that renting out your beloved flat in the 1st Arrondissement of Paris was a decision you approached with caution, but we are thrilled to hear that your experience with us has been flawless.

We take pride in providing a professional service and ensuring that your flat is well-maintained and clean. Our team is dedicated to promptly resolving any maintenance issues that may arise. We appreciate the trust you placed in us and are delighted to have exceeded your expectations.

It is wonderful to hear that renting your flat to UpperKey has been the best decision for you, even during challenging times like the Covid-19 pandemic. We strive to maintain strong partnerships with our clients and prioritize fulfilling our financial commitments.

Thank you for your continued trust and support. We look forward to serving you for many more successful years.

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Rated 5 out of 5 stars

A year of knowing UpperKey

I have been working with UpperKey for over a year now. I have spoken with many different people and they are all consistently nice and helpful! Recently I have been liaising with Lucie Janiga and she has been so helpful. Always responsive and goes out of her way!

January 17, 2023
Unprompted review
UpperKey logo

Reply from UpperKey

Thank you, Haris, for the kind review. The pleasure is ours and we look forward to working together even more in the years to come.

Rated 5 out of 5 stars

Upperkey is definitely a must when…

Upperkey is definitely a must when finding a nice accommodation.very helpful and hassle free.

November 15, 2022
Unprompted review
UpperKey logo

Reply from UpperKey

Thank you, Jen, for the kind review. We are always happy to meet our guest's expectations and strive provide the best experience and accommodations possible.

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