I had a great experience with The Urban Bathhouse. The radiator valves were a great price, were delivered promptly and look fantastic.
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Would recommend this company to anyone, website is brilliant and easy to use and their prices are very competitive. Ordered Ceres Charlotte Edwards bath and delivery came on our specified day the next... See more
Company replied
5* service and product from start to finish. I purchased a free standing copper bath and the quality is outstanding for the price! The service I received from both Karoline and Harry was next to non... See more
Company replied
From start to finish was really straightforward.. Was able to order everything I wanted at competitive price. Followed with easy delivery, where both delivery guys were friendly and helpful. Good filt... See more
Company replied
Company details
Written by the company
At The Urban Bathhouse, our mission is to redefine your bathroom experience through an exceptional curation of products that blend functionality and style. As a dedicated online retailer, we go beyond offering curated bathroom essentials – we prioritise unparalleled customer service to ensure your journey is as remarkable as the products we offer. Our brand is built on the belief that a bathroom is more than a utilitarian space; it's a sanctuary for rejuvenation and self-expression. We meticulously select products that embody quality, innovation, and aesthetic appeal, transforming your daily routines into moments of indulgence. Welcome to The Urban Bathhouse, where curated excellence and unwavering customer focus come together to elevate your bathroom to a realm of unparalleled satisfaction.
Contact info
The Urban Bathhouse, Office 2/3, 2nd Floor, 48 West George Street, G2 1BP, Glasgow, United Kingdom
- 0141 291 5009
- info@theurbanbathhouse.com
- theurbanbathhouse.com
Lovely Radiator Valves
I had a great experience with The Urban Bathhouse. The radiator valves were a great price, were delivered promptly and look fantastic.
February 4, 2025
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Excellent Service
Excellent service and product supplied was first class
September 3, 2024
Unprompted review
Reply from The Urban Bathhouse
Thanks for the great feedback! We're glad to hear you're happy with the service and product. If there's anything else we can help with in the future, feel free to reach out!
High quality free standing copper bath
5* service and product from start to finish.
I purchased a free standing copper bath and the quality is outstanding for the price! The service I received from both Karoline and Harry was next to non; always on hand to assist with any queries I may have regarding the delivery date/time. Highly recommend shopping with TUB and I am over the moon with the new bath which is now the statement piece in a once dull bathroom! Will definitely purchase from TUB again.
April 1, 2024
Unprompted review
Reply from The Urban Bathhouse
Thanks for the fantastic review! We're so happy you're enjoying your new copper bath and that the process was smooth from start to finish. Feel free to reach out if you ever need anything in the future!
Fantastic communication throughout and…
Fantastic communication throughout and really helpful!
November 16, 2023
Reply from The Urban Bathhouse
Thank you so much, Laura! So glad we could help and keep things clear for you. We're always here if you need anything!
Excellent customer service from TUB
Excellent customer service from TUB. Harry kept me informed throughout the order and it arrived exactly when he said it would. I have had some very poor experiences with bathroom companies and had lost faith in them, so TUB was an exception and a very pleasant surprise. Thank you TUB, keep the good service going, I will use you again.
December 1, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Sara,
Thank you so much for your glowing review! We're delighted to hear that you had an excellent experience with TUB and that Harry provided top-notch customer service by keeping you informed throughout the order process.
We're sorry to hear about your previous poor experiences with bathroom companies, but we're thrilled to have been a pleasant surprise and an exception. Maintaining good service is our priority, and we truly appreciate your encouragement.
We look forward to the opportunity to serve you again in the future. If you have any more questions or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing TUB!
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Great Service Magnificent Bath
The Bath arrived via a very polite lorry driver. We were contacted regularly from the retailer. The bath looks magnificent and the paint colour and finish is amazing. I cant wait to see it fitted in the new bathroom a real statement. Thank you very much
November 8, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Sarah,
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your bath arrived safely with a very polite lorry driver. It's fantastic that you appreciated the regular updates and communication from us.
We're delighted that the bath looks magnificent, and we can't wait for it to become a real statement in your new bathroom. If there's anything more we can assist you with or if you have further questions, feel free to reach out.
Thank you very much for choosing us, and we hope you enjoy your stunning new addition to your home!
Great service!
Great service and prompt delivery. Will shop here again.
October 9, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Ellen,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service and that the delivery was prompt. We appreciate your positive feedback and look forward to welcoming you back for your future shopping needs.
Thanks again for choosing TUB!
Fast delivery and good item specs
Fast delivery and item specs as per website. Will use again if needed in the future, thanks!
October 10, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Jake,
Thank you for your positive review! We're delighted to hear that you experienced fast delivery and that the item specifications matched what was indicated on our website. We appreciate your trust in our service.
If you ever need anything in the future or have further inquiries, please don't hesitate to reach out. We look forward to the opportunity to serve you again. Thanks again for choosing TUB!
First Class!
From start to finish was really straightforward.. Was able to order everything I wanted at competitive price. Followed with easy delivery, where both delivery guys were friendly and helpful. Good filters on a website allow to browse products that you need. It saves a lot of time and makes a more pleasant experience.
September 21, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Mark,
Thank you so much for your fantastic feedback! We're thrilled to hear that your entire experience with us, from start to finish, was straightforward and seamless. We're glad you found our website filters helpful in making your browsing experience efficient and pleasant.
If there's anything more we can do for you in the future or if you have additional questions, please feel free to reach out. Thanks again for choosing TUB!
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Order arrived when it said it would
Order arrived when it said it would. Excellent service. Thank you.
October 4, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Stephen,
Thank you for your kind words! We're delighted to hear that your order arrived exactly as scheduled.
We're grateful for your feedback and look forward to serving you again in the future. Thank you once again for choosing TUB!
Very efficient service and product…
Very efficient service and product arrived in good condition. I will be fitting the shower tray this week.
October 2, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Lee,
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you experienced a very efficient service and that your product arrived in good condition.
We look forward to the opportunity to serve you again, and if there's anything else you need or if you have more inquiries, feel free to reach out. Thanks again for choosing TUB!
Very satisfied!
Ordered Two Column Radiators arrived within days of ordering. All parts were there and radiators packed in good protection. Thank you! They look great.
October 5, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Mr Stevenson,
Thank you for sharing your positive experience with us! We're thrilled to hear that your Two Column Radiators arrived promptly, with all the parts intact and well-protected in the packaging.
We're delighted that you are satisfied with the radiators, and it's great to know that they look fantastic. If you ever have more home improvement needs or if there's anything else we can assist you with, please feel free to reach out.
Thanks again for choosing TUB!
Quick delivery, great product
Good selection of products at great prices. Ordered the Tissino Londra Bath, delivered the next day. Great service and no issues at all would use TUB again.
October 4, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Gavin,
Thank you for sharing your positive experience with us! We're delighted to hear that you found a good selection of products at great prices and that your order was delivered promptly the next day.
Your satisfaction is our priority, and we appreciate your feedback. We look forward to serving you again, and if you have any more questions or need assistance, please feel free to reach out.
Team TUB!
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Happy bidet purchase
Delivery on time items as expected and amazing service . TUB we will come again!
October 3, 2023
Unprompted review
Reply from The Urban Bathhouse
Thank you for taking the time to share your positive experience with us! We're delighted to hear that your delivery was on time, the items met your expectations, and that you experienced amazing service.
We appreciate your feedback, and we can't wait to welcome you back to TUB for your future needs. Thanks again for choosing TUB!
Beatiful big brass bateau boat bath
Recently purchased a brass bateau boat bath from TUB to complete my new bathroom and could not fault this company from beginning to end. The customer service was excellent from the initial enquiry all the way through to delivery and invoicing. Would definitely use again and recommend!
October 3, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Steven,
Thank you so much for your glowing review! We're thrilled to hear that you recently purchased from TUB and that your experience from beginning to end was faultless.
It's fantastic to know that you found our customer service excellent, from the initial enquiry to delivery and invoicing. Your recommendation means a lot to us, and we're honored to have been a part of completing your new bathroom.
We look forward to the opportunity to serve you again, and if there's anything else you need or if you have more inquiries, feel free to reach out.
Just purchased a new WC toilet unit…
Just purchased a new WC toilet unit from the urban bathhouse and i am very pleased with the quality of the unit. Great service and easy to deal with.
Would highly recommend.
October 2, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Mark,
Thank you for choosing TUB for your recent purchase! We're delighted to hear that you are pleased with the quality of the unit and that you found our service great and easy to deal with.
Your recommendation means a lot to us, and we appreciate your trust in our products and services. If you have any more questions or if there's anything else we can assist you with in the future, please feel free to reach out. Thanks again for your positive feedback!
Great website and fantastic customer service
The website was easy to use, and they have such a variety of good products. The customer service was fantastic, they were friendly, and professional and answered all my questions really fast. I'm very happy with my experience and will definitely shop here again! I recommend The Urban Bathhouse to everyone!
October 2, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Amalie,
Thank you so much for your wonderful review! We're thrilled to hear that you found our website easy to use and enjoyed the variety of our products. It's fantastic that our customer service team provided friendly and professional assistance, addressing your questions promptly.
We look forward to welcoming you back for future shopping, and if there's anything else we can assist you with, feel free to reach out.
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The basin purchased turned up as…
The basin purchased turned up as expected, on time and with ample delivery warning. Customer Service live chat was efficient and reassuring with my query, so all good! Completely satisfied with my purchase, will use The Urban Bathhouse again.
September 25, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Cameron,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that your basin arrived as expected, on time, and with ample delivery warning. It's great to know that our Customer Service live chat efficiently addressed your query and provided reassurance.
We look forward to serving you again, and if you ever have more questions or need assistance, don't hesitate to reach out. Thanks again for choosing us!
The best products and service
Beautiful products and amazing service. I highly recommend the urban bathhouse to everyone.
September 25, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Daniel,
Thank you so much for your kind words! We're thrilled to hear that you find our products beautiful and that you had an amazing experience with our service. Your recommendation means a lot to us, and we truly appreciate your support.
If there's anything more we can do for you or if you have any questions in the future, please feel free to reach out. We look forward to the opportunity to serve you again!
Lovely Staff & High Quality Products
We ordered recently from The Urban Bathhouse. The process was quick, easy and the customer service was fantastic, they were friendly, professional and able to answer all my questions.
The products themselves are high quality at a good price range and I'm very happy with my purchase.
I would absolutely recommend The Urban Bathhouse to anyone looking for a professional and quality service.
September 9, 2023
Unprompted review
Reply from The Urban Bathhouse
Dear Tom,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that your recent order was a success. It's fantastic to know that our process was quick and easy, and that our customer service team was able to provide you with friendly and professional assistance. Your recommendation means a lot to us, and we truly appreciate your trust in TUB.
If there's anything else we can assist you with in the future or if you have any more questions, feel free to reach out. We look forward to serving you again!
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