The hat was fine, and just as described. Through no fault of the seller, however, the delivery went wrong and I ended up waiting nearly two weeks for it. The seller couldn't have been more helpful in... See more
Company replied
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See what reviewers are saying
I had an issue with one of the items received which had been broken in transit. I contacted the customer service via email and was amazed how quickly they responded. It was literally minutes from sen... See more
Company replied
Product as described, good price and arrived quickly. Unfortunately packaging was not the best and product, which was ceramic, damaged. Contacted company, got a reply the same day from Carolyn and a r... See more
Company replied
I ordered a product on 30/11/22. Website stated 3-7 days for delivery. Contacted store 14 days later as item not arrived asking them to chase matter up and to resend as I believed the item to be... See more
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Company details
Written by the company
Your new favourite online home and gift. Come on in and browse our selection of specially selected items for you, your home and family. Coastal designs, Halloween and Christmas specialities for your home, business or evert. Bringing you a touch of affordable luxury, wellbeing and style. Free delivery to most UK addresses including Northern Ireland.
Contact info
Windmill House, BN16 9DD, Littlehampton, United Kingdom
- service@theusefulshop.com
- theusefulshop.com
4.0
Great
73 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great company!
Fast delivery,well packaged.Love the little trees,look great on my table!
December 12, 2025
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Totally gorgeous wooden Santa's post box
Great product, price and fast shipping. ****
December 4, 2025
Did not include the phone number on the…
Did not include the phone number on the package so third party courier could not contact me so present did not arrive in time for Christmas.
Edit: In response to the reply it was the courier of choice of the vendor they should work with a more reliable partner.
December 4, 2025
Reply from The Useful Shop
We are sorry that your parcel did not arrive in time, we certainly sent it in time and on a suitably fast service due to arrive on 15th December. It seems the carrier has misinformed you, as the contact telephone number was provided with the booking. Indeed, we cannot book a parcel for Ireland or anywhere outside of the UK without one. Looking at the tracking, the carrier has had your parcel all this time and failed to raise any issue with us or within the system, requesting further information, and just held it in their warehouse. We have raised a complaint because it appears they held the parcel for no known reason and then tried to blame us, the sender, for it being late, when it was in fact their error.
Brilliant service as always
Brilliant service as always. When the lights I had ordered could not be found an alternative (which is even better) was sourced for me. Thank you.
August 12, 2025
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The product looked great online but…
The product looked great online but unfortunately it did not arrive as there was some mixup with the delivery company not scanning the item properly and it went missing. A disappointment as it was for my friends birthday.
Although when I had enquired about what happened to the item bought. A full investigation was done and a quick response was given. An alternative item was suggested but I had refused and asked for a refund which was immediately given. So very good customer service with polite emails. Much appreciated!
February 7, 2025
Reply from The Useful Shop
We're so sorry things didn't work out. Very occasionally, there can be missed scans and other courier issues that mean orders don't get delivered as expected, and when it happens, we try to do everything possible to put things right, even if it's not down to something we have done. Thank you for taking the time to leave your review as it's essentially positive. I'm sad we only achieved two stars out of five from you, though because we do try our best to help.
Red & white bobble hat.
I had trouble ordering the item online with my computer, kept being told they didn't deliver to the East Midlands, I even tried a friend's address in SW London and got the same message, after messaging with them I finally managed to place my order using my phone.
November 20, 2024
First order broken as very poorly…
First order broken as very poorly packaged.
Reported this to company and a note about better packaging needed especially around the corners of the item as ceramic. Completely ignored this - replacement arrived broken also.
Very poor and such a shame as the item was so lovely.
March 29, 2024
Reply from The Useful Shop
We’re sad to see that you went ahead with your threat to leave us negative feedback despite us apologising and explaining that there was clearly an operational issue that needed investigation and resolution. We have of course refunded your order in full. There really is no benefit to us in disappointing customers or repeatedly sending orders that arrive damaged. We will always do our best to resolve problems. We have removed the entire line from sale whilst we review everything from packaging to carriers and product quality changes.
Unfortunately the wrong size bowl was…
Unfortunately the wrong size bowl was sent but Carolyn couldn't be more helpful and the right size sent immediately.
Wonderfully, refreshing customer service😊😊
January 26, 2024
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Lovely Christmas ornaments bought in…
Lovely Christmas ornaments bought in the sale, thank you
January 4, 2024
Great customer Service
I had a small issue with something I purchased, but using the chat option on the website the matter was very quickly and satisfactorily resolved - so impressed and will most definitely shop with The Useful Shop again.
December 5, 2023
Unprompted review
Kept well informed of small delay on…
Kept well informed of small delay on order. All arrived in good time.
Many thanks
November 10, 2023
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The nautical lamp is lovely.
The nautical lamp is lovely and fits into the room really well. Thank you.
August 6, 2023
Reply from The Useful Shop
Thank you for taking the time to write this review for us, we are delighted you are pleased with your lamp.
Reply from The Useful Shop
Our nut bowls are so popular! We're so happy you're happy, thank you for your review.
I had a problem with one of the plates…
I had a problem with one of the plates I spoke with the lady at the Useful Shop and she managed to sort it out straight away Gx
June 5, 2023
Reply from The Useful Shop
I'm so glad we were able to sort this out for you. Thank you for taking the time to leave us a review
Ceramic windmill
I ordered a ceramic windmill from the really useful shop some time ago,when it was dispatched I had to go away ,when I got back I opened it ,it was broken the sails were snapped off.It was so poorly packaged, I informed them as to what had gone wrong they said the returns window for them to get a refund had closed so I was left with no refund,no new replacement just a long wait to see if they have another one (I am still waiting) very dissatisfied with this seller.
January 18, 2023
Unprompted review
Reply from The Useful Shop
We are of course sorry that your experience wasn't to your satisfaction. We do allow 30 days for items to be refunded or returned due to damage. This is usually sufficient to time to cover holidays etc. We have to draw a line somewhere, especially for fragile items that could be damaged after their arrival, and 99.9% of the time customers report damage in transit immediately. We did try to help out with a replacement, but further stock has not arrived. Supply continues to be somewhat erratic and we haven't seen new stock of this particular item coming through.
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Perfect condition
Perfect condition and fast service, even for being out of the country.
March 15, 2023
Reply from The Useful Shop
Thank you so much for taking the time to leave your lovely review. We have a lot of overseas customers - it can be a challenge at times!!
Great service
January 3, 2023
Reply from The Useful Shop
Thank you so much for taking the time to leave your review, we work really hard to deliver a great service so really appreciate the feedback.
Happy with my purchase and quick…
Happy with my purchase and quick delivery. Would use again if I see any nice items. Thanks.
January 24, 2023
Reply from The Useful Shop
We're so glad you are happy, thanks for taking the time to leave your review. We have new lovely things arriving all the time, do come and see us again soon!!
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