Have been searching for a while for a tiered stand large enough for the numbers attending our wedding… Vanilla Valley had quite a lot of choice and reasonably priced. Wasn’t sure if the one we chose... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering online was super simple and easy. So many great quality products at great prices. Some things were out of stock that I needed but that’s just testament to their popularity I suppose. Everythi... See more
Company replied
Great company. I had an issue with a crushed cake drum that was dealt with promptly and efficiently. Always use VV although I feel a £50 spend for free delivery is high compared to another company. Al... See more
Company replied
THE best prices for quality cupcake boxes. My wife recently tasked me with finding cupcake boxes in bulk that she could use for her small catering business. Through a lot of searching I found The Van... See more
Company replied
Company details
- Cake Decorating Equipment Shop
- Bakery Equipment
- Baking Supply Store
- Craft Store
- Hobby Store
- Kitchen Supply Store
Written by the company
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Written by the company
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contact info
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, United Kingdom
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Exactly what I ordered in a very prompt…
Exactly what I ordered in a very prompt manner. Couldn’t ask for more.
September 16, 2026
It’s always a pleasure to order from…
It’s always a pleasure to order from Vanilla Valley. Whilst I haven’t used all of the products yet, I know they are top quality which is why I keep coming back. Everything is well packaged and arrive on their expected date. Great service. Well done team 👍🏼😁
September 18, 2026
Super fast delivery and great customer…
Super fast delivery and great customer service
September 16, 2026
For the Item I'll give it five...
For the item yes I will give you five stars.. For the Delivery of the parcel, sorry I would only give one star.. Yes I did get the parcel,, but I had to go around the side of the house to where the bins were to retrieve the parcel... Nobody knocked the door or rung the door bell just chucked it at the side of the house & went... It wasn't until I saw the picture as to where the parcel was... Sorry but it's not good enough.. Waiting in all day for them to just chuck the item to the side of the house.... What is the price for good quality delivery these days... 🙁🙁
September 18, 2026
Great customer service and quick…
Great customer service and quick efficient delivery
September 15, 2026
Reply from The Vanilla Valley
Hello,
We’re delighted to hear that you were happy with our customer service and the speed of your delivery. Thank you for your review 😊
Easy access to process my order
Easy access to process my order, quick service in posting my order.
September 14, 2026
Reply from The Vanilla Valley
Hello,
We’re so pleased to hear that you found the ordering process easy and were happy with how quickly your order was dispatched. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Sharon,
We’re delighted to hear that you were happy with the value of your items and that your order arrived quickly. Thank you for your review 😊
Speedy delivery,no issues
September 10, 2026
Reply from The Vanilla Valley
Hello Tracy,
Thank you for your review 😊We are so pleased you are happy with the delivery speed and order.
Reply from The Vanilla Valley
Hello,
We are so pleased to hear that you are happy with your order. Thank you for your review 😊
Reply from The Vanilla Valley
Thank you for your lovely review! We’re delighted to hear you were happy with the fast delivery, careful packaging, and our prices
Happy with this product and company
Arrived on time, well packaged and as described. Would buy again and recommend.
September 15, 2026
Reply from The Vanilla Valley
Thank you so much for your fantastic review! We’re delighted to hear your order arrived on time, was well packaged, and matched your expectations. We really appreciate your recommendation
Would recommend
Shame couldn't be sure exact order would arrive in time but managed to get order through smaller (more expensive) fondants & was absolutely grand. Thank you. Will risk it next time as delivery was quick :)
September 7, 2026
Reply from The Vanilla Valley
Thank you for your lovely review! We’re glad everything arrived in time and that the smaller fondants worked out well for you. We’re especially pleased to hear the delivery was quick.
Had a missing item in my order
Had a missing item in my order , quickly resolved and sent in within 24hours . Thank you great customer care
September 13, 2026
Reply from The Vanilla Valley
Thank you for your kind review! We’re sorry there was a missing item, but we’re pleased we could resolve it quickly and get it sent out within 24 hours. We really appreciate your understanding and your lovely comments about our customer care! 😊
Reply from The Vanilla Valley
Thank you for your lovely review! We’re delighted to hear your order arrived so quickly and that you were impressed with our service.
All good!
Easy to order, quick to arrive, arrived in one piece and good quality goods... all good!
September 13, 2026
Reply from The Vanilla Valley
Thank you for your fantastic review! We’re so pleased to hear you found it easy to order, that your delivery arrived quickly and safely, and that you’re happy with the quality of the goods. It’s great to hear that everything was just right! 😊
Great place to shop
Prices are far more reasonable than other places. Items are well packaged and arrived swiftly. The website is easy to use too. I have shopped with Vanilla Valley many times and will continue to do so.
September 15, 2026
Reply from The Vanilla Valley
Hello,
We’re really pleased to hear you’ve been happy with your orders and find our website easy to use. Thank you for your lovely review 😊
Reply from The Vanilla Valley
Hello,
We’re really pleased to hear you were happy with your order and that it arrived quickly. Thank you for your review 😊
Fabulous fast delivery
Fabulous fast delivery. Great products that are always well Packaged. Thank you
September 15, 2026
Reply from The Vanilla Valley
Hello,
We’re really pleased to hear you were happy with your order and that everything arrived quickly and safely. Thank you so much for your review 😊
Good quality.
Great little tins but haven’t used as yet. Good price to & quality. Looking forward to baking.
September 15, 2026
Reply from The Vanilla Valley
Hello,
We’re so pleased you’re happy with the tins and found them to be good quality and great value. Thank you for your review 😊
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