The Whisky World Reviews 

8,945
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,711 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the rapid delivery, often noting orders arriving within days or even the next day. The products consistently arrive exceptionally well-packaged, ensuring items are protected and in perfect condition. Many consumers also appreciate the competitive pricing and wide selection, making it a preferred source for their purchases. However, some customers also noted occasional issues with delivery, including delays, lost packages, or unfulfilled next-day delivery promises. A few people also mentioned problems with paperwork or longer than expected delivery times for some orders.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers express high satisfaction with the products, often highlighting the excellent quality, reasonable... See more

Price

Users describe positive interactions with price, consistently finding products to be reasonably priced and... See more

Order

Reviewers highlight positive aspects of order, often praising the easy and quick ordering process. Many... See more

Service

Customers had positive experiences with service, frequently highlighting quick and easy transactions, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During Delivery this time there was an issue with the paperwork. I sent an email and within an hour Sam responded that he had sent over the needed information to clear customs. Within 72 business ho... See more

Company replied

Rated 5 out of 5 stars

You know when you’re looking for just the right bottle or maybe something that’s a daily dram favorite pour? You don’t want to be left wondering if, when, or how those cherished packages will... See more

Company replied

Rated 5 out of 5 stars

The Tequila I favored became Unavailable in town. Family & Friends shopped in several cities of Mexico ( Unavailable!)Found in Columbia ( Custums Complications!) Thought these folks ( W-World) I purch... See more

Company replied

Rated 5 out of 5 stars

I made a number of purchases from Whisky World and I can honestly say they are one of best online stores I’ve used. They deliver quickly in very well packaged boxes everything has arrived safely via D... See more

Company replied


Company details

  1. Liquor Store

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,945)

1,715 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lived up to the order

Lived up to the order. always appreciated. Timely as well.

June 5, 2026
The Whisky World logo

Reply from The Whisky World

Hello Aaron,

Thanks for the feedback! Glad everything arrived on time and met your expectations.

Claire,
TWW Support Team

Rated 5 out of 5 stars

I bought a whiskey and it came in less…

I bought a whiskey and it came in less than a week!

May 29, 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

That is great to hear! We are so glad it reached you so quickly and that you had a good experience with us.

Barry,
TWW Support Team

Rated 5 out of 5 stars

The purchase was excellent and very…

The purchase was excellent and very well packaged. I would have preferred to receive it a little earlier, but overall I am very satisfied.

June 5, 2026
The Whisky World logo

Reply from The Whisky World

Hello,

Thank you so much! It’s lovely to hear you’re satisfied with the order and the packaging. We’ll keep working on our delivery speed to make your next experience even better.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Glengoyne is right up there with…

Glengoyne is right up there with Mcallan
Wish I’d found it earlier !

June 4, 2026
The Whisky World logo

Reply from The Whisky World

Hello Tommy,

What a great discovery to make! We’re so glad you found Glengoyne and are enjoying it so much. Here’s to many more brilliant finds ahead.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great products and great service.

Great products and great service.

June 4, 2026
The Whisky World logo

Reply from The Whisky World

Hello Tom,

Thank you! We are so glad you enjoyed the products and had such a positive experience with us.

Claire,
TWW Support Team

Rated 5 out of 5 stars

My Chartreuse arrived sooner than…

My Chartreuse arrived sooner than expected! Very nice to deal with and the website was easy. I will be back :-)

June 4, 2026
The Whisky World logo

Reply from The Whisky World

Hello William,

That's awesome to hear! We are so glad you had such a smooth experience and we'll be here whenever you're ready for more.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Excellent

Excellent, easy to use ordering system. Items at the best price I could find and delivered very quickly.

June 3, 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

Thanks for the feedback! Glad you found the site easy to use and that we could get those items to you so quickly at a great price.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great prices delivered in under 24…

Great prices delivered in under 24 hours impressive.Definately one of the best businesses I've dealt with would highly recommend.

June 11, 2026
The Whisky World logo

Reply from The Whisky World

Hello Rosanna,

Thanks so much for the recommendation. Really glad we could get your order out to you quickly and that you’re happy with the pricing. It’s great to know everything worked out so well for you!

Claire,
TWW Support Team

Rated 5 out of 5 stars

I’ve ordered repeatedly and everything…

I’ve ordered repeatedly and everything was so great. I believe you used UPS in the past and my packages arrived in Florida, surprisingly, in 2-3 days. I still have not received my order for this. I am not sure what or why but these orders have been stuck in the FedEx Memphis TN location for almost 2 weeks with no updates. You guys have been great but not sure what to do going forward.

Edit: I changed the rating to a 5 star because dealing with The Whiskey World has been great. Awesome customer service and fast processing of the order with extremely fast response times. I would rate FedEx with a 2 star review. Luckily I received my package today which I needed for a going away gift tomorrow.

June 1, 2026
The Whisky World logo

Reply from The Whisky World

Dear Valued Customer,

Thank you for your feedback.

We sincerely apologise for the delayed delivery.
Please be advised that since the US import regulations, which took effect in August 2025, some packages entering the country are facing longer customs clearance checks at sorting hubs. However, we are pleased to inform you that customs released the parcel yesterday, and we now expect your parcel to be delivered in the next 2-3 days. We know how frustrating it is to have a package stuck with no updates, and we truly appreciate your patience through this. We hope that the parcel will be delivered very soon.

Sincerely,

Sam
TWW Support Team

Rated 5 out of 5 stars

I bought this for my older brother for…

I bought this for my older brother for a surprise b/day gift, he loved it , free p/p quick delivery, great price 👌

June 3, 2026
The Whisky World logo

Reply from The Whisky World

Hello Alice,

We are delighted that your brother loved his surprise and that the delivery was speedy. It is a pleasure to help make a birthday even more special!

Barry,
TWW Support Team

Rated 4 out of 5 stars

Grey Goose Altius

Nice product and well packaged to avoid any damage 👌🏻

May 24, 2026
The Whisky World logo

Reply from The Whisky World

Hello Ray,

Thanks for the feedback! Glad you’re happy with the product and that it arrived safe and sound.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, beautifully packaged, even packaged the box so it didn’t get ruined! My husband will be so chuffed on Father’s Day! Thank you

June 2, 2026
The Whisky World logo

Reply from The Whisky World

Hello,

That’s so good to hear. We’re delighted that you’re happy with the packaging and the speed. It’s a pleasure to help with a Father’s Day gift and we hope your husband has a fantastic day when he finally gets to open it!

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, very impressive! Thank you 🙏

June 2, 2026
The Whisky World logo

Reply from The Whisky World

Hello Reshma,

Thanks! Glad it got there so fast. We do our best to keep things moving as quickly as possible.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Fast delivery and well packaged

Fast delivery and well packaged. Great whiskey at a great price - thanks!

June 2, 2026
The Whisky World logo

Reply from The Whisky World

Hello Harj,

Thank you so much! We are happy that you are pleased with the delivery speed and the value of your order. It was a pleasure serving you!

Barry,
TWW Support Team

Rated 5 out of 5 stars

great item

great item i bought with engraving from the whisky world i would highly recommend

May 24, 2026
The Whisky World logo

Reply from The Whisky World

Hello Sean,

We’re delighted that you’re pleased with the engraving and truly appreciate you recommending us to others.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Great Selection, Great Packaging

Selection and pricing were both great. The bottles and their boxes were well packaged. I especially appreciated the care taken to ensure that the boxes did not get bent during shipping!

May 31, 2026
The Whisky World logo

Reply from The Whisky World

Hello Michael,

Thank you for such a kind review! We’re so glad you enjoyed our range and were happy with the pricing. It's a pleasure to know that the care we took with the boxes helped make your experience a positive one.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Great transaction - Easy to purchase and fast shipping!

I was very excited to find a bottle available at The Whisky World that is not available in the US. The order process was easy, they provided good communication throughout, it was well packaged when I received it, and shipping was fast! I'll definitely buy from again.

June 1, 2026
The Whisky World logo

Reply from The Whisky World

Hello Robert,

Thanks so much for the kind words! I’m glad we could help you grab that exclusive bottle. It’s great to hear the packaging and quick delivery stood out. We appreciate you choosing us.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Superbly packed and surprisingly fast delivery

Superbly packed; surprisingly fast! I thought that my order (a father's day gift) would take quite a while because The Whisky World is in UK. However, we had it in hand within a week. The product was extremely well packed - we were both amazed by the bottle surround. I've never seen an air pack that secure!

June 1, 2026
The Whisky World logo

Reply from The Whisky World

Hello Julie,

It’s such a pleasure to help with a Father's Day gift especially when it beats expectations on delivery time. We're so glad you were impressed with the secure packaging; it's exactly how we want every bottle to arrive. We hope you both enjoyed the gift!

Claire,
TWW Support Team

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