The Whiz Cells Reviews 

301
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Many customers found the selling process easy, fast, and well-explained, often receiving quick payments, sometimes on the same day their device was received. Reviewers consistently highlighted excellent communication and professional service, with many consumers satisfied by initial price offers that were often the best compared to other services. However, some customers noted significant reductions in the final offer after device evaluation. These downgrades were frequently due to alleged screen damage or wear that reviewers disputed, claiming the condition assessment was inaccurate or exaggerated, leading to dissatisfaction.

What people talk about most

Price

Customers had ambiguous experiences with price, with some reviewers expressing satisfaction with the initial... See more

Product

People report ambiguous experiences with product, with many customers praising the ease of selling their old... See more

Service

Consumers find service to be positive, with many reviewers reporting fast service and fair prices for their... See more

Payment

Users describe positive interactions with payment, frequently highlighting the speed and efficiency of the... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as very good, fantastic,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

This company was so quick with everything! From their cash offer for my device which was much higher than a competitor’s to their providing the shipping label and instructions for mailing and the qu... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.2

Great

TrustScore 4 out of 5

301 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(301)

113 reviews in the last 12 months

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Rated 4 out of 5 stars

Decent Service

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed to take action and approve or reject the adjusted quote due to light screen damage and excessive usage.

September 29, 2025
Unprompted review
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Rated 4 out of 5 stars

The customer service and responsiveness…

The customer service and responsiveness was great. I was a little disappointed that I didn’t get as much for my phone as I thought I would, but that’s OK. They are a reputable company, I would recommend them.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Quick turnaround and payment

I sent in a iPhone 16 Pro on Saturday and it arrived at The Whiz Cells on Friday (USPS was super slow this week lol). I received the payout link the same day which is super impressive along with the fact The Whiz Cells was the highest offer of all other vendors I looked into. The only thing I don’t like is when receiving payment you have to provide so much personal information to the payment distributor (dob, cell phone, address).

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fast service at a good price

They offered the best price of several online services. It was processed on the same day that it was received from USPS. I received the full estimated value on the same day by use of a debit card.

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Super easy!!

I found a forgotten phone in a drawer while cleaning and discovered it was worth money. I was actually about to throw it away, but turned it into cash instead. And it was super easy!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Was a little skeptical about the…

Was a little skeptical about the process at first but they did let me know everything was going well and I got the money for the phones I sold quickly in my bank account I will use them again when it comes necessary

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

My honest opinion, I usually don't write reviews, but this service was fast, they're not messing around. 100% satisfied.

September 16, 2025
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Rated 4 out of 5 stars

They had the highest payout.

They were quick on sending me my money. Sent me a pre paid postage. I like the different options on how you want to get paid. After searching a lot of places, this was the one that came out with the most payout.

The only thing negative I have to say is they said there were scratches on the screen and took off $80. I know i had a screen protector on there and that phone did not have scratches on it. I take great care of my phones.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was easy and worked well

Everything was easy and worked well. Got the check in the mail about when they said I would for the amount that they originally estimated. Process worked fine, satisfied with the outcome.

August 28, 2025
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Rated 5 out of 5 stars

Very Responsive

This wasn’t my first time selling a phone online, but it was by far the best experience I’ve had. They sent me a pre-labeled package, and on the very same day my device arrived, they examined it and emailed me with their findings. I’ve never had a company respond so quickly. They even matched an offer I received from another buyer and stayed extremely responsive throughout the entire process; if I sent an email, I’d have a reply within the hour. Best of all, I received payment the same day I accepted the offer, followed by a confirmation email to ensure I had received it.

September 8, 2025
Unprompted review
Rated 1 out of 5 stars

Low ball offer

Low ball offer, I wouldn't use them again. My phone worked fine and had a minor crack on the back. Front screen had no cracks and they reduced their offer by $100.

September 12, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We are very sorry to see that you are unhappy. Unfortunately, when a device is cracked it does make a serious impact in its value.

Rated 5 out of 5 stars

Best Value

I have always gotten the best value for the devices that I have traded-in to The Whiz Cells.

September 3, 2025
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Rated 5 out of 5 stars

Really easy , no hassle

First time user and the service was amazing . I sent in a phone that was perfect and was given a value for it.

Would not hesitate to use again

August 29, 2025
Unprompted review

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