The Whiz Cells Reviews 

299
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers consistently praise the ease and efficiency of the selling process, highlighting how straightforward it is to send devices and receive payments. Many appreciate the fast payment, often received on the same day or within a couple of days of the device's arrival, and the clear communication throughout the transaction. Reviewers also frequently mention receiving competitive offers for their devices, often the highest compared to other services. However, some customers were dissatisfied with unexpected price reductions after their devices were evaluated, citing discrepancies between their assessment of the device's condition and the company's findings. These reviewers often felt that the reasons for the lower offer, such as scratches or wear, were not accurately reflected in the initial quote or were exaggerated.

What people talk about most

Price

Customers had ambiguous experiences with price, with some reviewers expressing satisfaction with the initial... See more

Product

People report ambiguous experiences with product, with many customers praising the ease of selling their old... See more

Service

Consumers find service to be positive, with many reviewers reporting fast service and fair prices for their... See more

Payment

Users describe positive interactions with payment, frequently highlighting the speed and efficiency of the... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as very good, fantastic,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

This company was so quick with everything! From their cash offer for my device which was much higher than a competitor’s to their providing the shipping label and instructions for mailing and the qu... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.2

Great

TrustScore 4 out of 5

299 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(299)

111 reviews in the last 12 months

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Rated 2 out of 5 stars

Got a lowball comparing to other…

Got a lowball comparing to other platform when they downgrade ur devices.

October 27, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Kelvin, we are sorry to hear that you are unhappy with our service. Your Oneplus 9 Pro had a battery health of 62%. It had to have a new battery. Take a look at how much it costs to replace a Oneplus 9 Pro battery. It is more than what your offer was reduced by. We do not like having to change offers. However, there is no way we could pay for the phone as if it had a perfectly good battery.

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Rated 1 out of 5 stars

Reneged on Original Offer and Reduced by Almost 50%

Gave me an offer for $130 for an iPhone XS Max, then later lowered it to $70. Cited minor scratches on the screen that were not there before (I always had a screen protector on).

October 16, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Felix, thank you for the review. However, this phone has not always had a screen protector on it. This phone has multiple deep scratches on the screen. We have a link to the picture of this phone for others to see the actual condition. https://app.screencast.com/mOjQeMfbR4jcL

Rated 5 out of 5 stars

Wonderful experience

My experience was awesome! From the initial walk through pricing to accepting the offer was top-notch. Will definitely recommend to my family and friends!

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

It would have been less frustrating and…

It would have been less frustrating and more stress relieving to have just crushed my phone with a hammer than to try to work with The Whiz Cells. Their initial offer was low, but acceptable. They then "found" some things wrong with the phone that were questionable and reduced their offer by 90%. This left me with a credit for less than any of their gift card options could be issued for so the whole thing was a waste of time.

October 21, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Charles, the phone you sent in was not fully functional and also had a battery that was swolen. The battery would have to be replaced. The back was coming off because of the swollen battery, and the charge port was bent. The battery and charge port had to be replaced. Pictures https://app.screencast.com/cvrNo7ZH6Enxz
https://app.screencast.com/8pw2wROuBsuup

Rated 5 out of 5 stars

I thought this was to good to be true…

I thought this was to good to be true but I was wrong. They offered me the most for my phone and they made the process very easy. My check came in the mail very quickly after sending my phone in the mail. What a nice surprise!

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good.

Overall excellent experience. I have sold a couple of other phones to them before, and I would sell to them again..

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Sold a Mint Samsung Phone

Figured I'd write a review since they're important when it comes to selling used items.

I originally had a pixel 9, but lost it on a trip. I didn't want to buy the same phone so I bought the Samsung 25 ultra and had it for around 5 or 6 months. I had a clase and a screen protector but still dropped it a few times. Because of the protection there werent any scratches or dents. I submitted my phone as a mint (with at least 80% battery) since it was new. I did this because the pixel 10 came out so I wanted to buy that instead. I shipped my item to them and within 4 or 5 days I got my payment with the phone paid at the mint price. There wasnt anything regarding them trying to pay me for a "good" phone or power quality. So I think this place is fair and honest, and I'm glad I got paid what I thought the phone was worth. The amount they offered was also the highest compared to the other places I checked. I'd definitely sell to these guys again.

October 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Sold my beat up iPhone 12

Did an internet search to sell my old beat up phone and WhizCell was the 1st to pop up. I made the right decision! They made it very easy to send ship and receive your payment. I received my secure payment link within 10 minutes of them getting my phone. Definitely use WhizCell for your cell phone selling needs!

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

I was given about 20% of what they…

I was given about 20% of what they offered me for a brand new phone with minimul issues.

October 7, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Sarah, minimal issues is quite a stretch when the top of the touchscreen does not work. Your iPhone 14 is not brand new. Your phone is just shy of 2 years old.
Model Description: IPHONE 14 PLUS PURPLE 256GB-USA
IMEI: 352073501518550
IMEI2: 352073501461496
MEID: 35207350151855
Serial Number: N203L0WMCQ
Telephone Technical Support: Expired
Repairs and Service Coverage: Expired
Repairs and Service Expired By: 1 Year, 11 Months and 26 Days
Repairs and Service Expiration Date: 2023-10-12
Estimated Purchase Date: 2022-10-13
Warranty Status: Coverage Expired
iCloud Lock: OFF
Demo Unit: No
Loaner Device: No
Replaced Device: No
Replacement Device: No
Refurbished Device: No
AppleCare Eligible: No
Valid Purchase Date: Yes
Activation Status: Activated
Registration Status: Registered
Purchase Country: United States
Locked Carrier: 10 - Unlock.
Sim-Lock Status: Unlocked

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Rated 5 out of 5 stars

Very efficient and fast payment

First time selling my phone on Whiz Cell. Very painless experience. They communicate very well and their process if very efficient. I got paid much quicker than expected. Highly recommend!

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome experience selling my 10 year…

Awesome experience selling my 10 year IPad Pro from start to finish, Very fast payment once they received my device.

Shipping was a little slow based on being sent USPS ground hazard n charge based on the battery, but other than that great experience

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

It was ok

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep scratch". I decided to take the hit anyways. Probably seek elsewhere for next phone sell.
However, the payment transaction was same day, so that was a plus.

September 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Place to sell your used device(s)

I have used The Whiz Cells for the past couple years when I have upgraded my iPhone. I have been 100% satisfied with their service. From the estimate at the beginning to the payout at the end, they are professional, fast and I trust them 100%. I highly recommend them!

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

Decent Service

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed to take action and approve or reject the adjusted quote due to light screen damage and excessive usage.

September 29, 2025
Unprompted review
Rated 4 out of 5 stars

The customer service and responsiveness…

The customer service and responsiveness was great. I was a little disappointed that I didn’t get as much for my phone as I thought I would, but that’s OK. They are a reputable company, I would recommend them.

September 15, 2025
Unprompted review

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