The Whiz Cells Reviews 

299
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers consistently praise the ease and efficiency of the selling process, highlighting how straightforward it is to send devices and receive payments. Many appreciate the fast payment, often received on the same day or within a couple of days of the device's arrival, and the clear communication throughout the transaction. Reviewers also frequently mention receiving competitive offers for their devices, often the highest compared to other services. However, some customers were dissatisfied with unexpected price reductions after their devices were evaluated, citing discrepancies between their assessment of the device's condition and the company's findings. These reviewers often felt that the reasons for the lower offer, such as scratches or wear, were not accurately reflected in the initial quote or were exaggerated.

What people talk about most

Price

Customers had ambiguous experiences with price, with some reviewers expressing satisfaction with the initial... See more

Product

People report ambiguous experiences with product, with many customers praising the ease of selling their old... See more

Service

Consumers find service to be positive, with many reviewers reporting fast service and fair prices for their... See more

Payment

Users describe positive interactions with payment, frequently highlighting the speed and efficiency of the... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as very good, fantastic,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

This company was so quick with everything! From their cash offer for my device which was much higher than a competitor’s to their providing the shipping label and instructions for mailing and the qu... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.2

Great

TrustScore 4 out of 5

299 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(299)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 would use again

I thought my phone was locked to Verizon but it was actually locked to tracfone but they were still able to give me a good offer also they responded very fast

July 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Good Service, Fair Price

It was easy to send my phone using the prepaid postage label provided. Once The Whiz Cells received my phone, their evaluation was quick, and they promptly paid the agreed price.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful

I thought my phones were already unlocked but by the time I sent them in, the unlock process had not been completed. The team was patient with me while I got the issue resolved, and they paid out an amazingly high price. Awesome!

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Returning Customer

Not my first time selling to them. They’re great! Very fast payment! My phones got delivered to them this morning, and I got my payment a few hours later! When it comes time to sell another phone, it will be to the Whiz Cells! Thank you!

June 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Experience

Great Experience! It was quick, fair and accurate. We sold our Galaxy S10 and Note phones and rec'd payment within a week.

June 10, 2025
Unprompted review
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Rated 2 out of 5 stars

The back of my phone was crack

The back of my phone was crack. No cracks in the front. There was a little dot on the edge of the front phone screen. Everything electronically on the phone worked perfectly. They down graded the phone from cracked glass to broken which result in a decrease in worth from $75 to $25. I think this was a lot of crap. The phone worked perfectly except for the back glass being cracked. I don't think this is fair.

June 8, 2025
Unprompted review
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Reply from The Whiz Cells

There is damage to the LCD. We are clear in the description of the cracked glass condition that the display must not have any damage. A display can not be repaired, only replaced. This makes a very large difference in the value of a device. If there had not been damage to the display, then your device would have qualified for cracked glass. But unfortunately, there was damage. We offer to return the device at our expense when you disagree with our assessment.

Rated 2 out of 5 stars

Scratches on screen brought offer down…

Scratches on screen brought offer down way too much. If they took $30 off I would have been ok with it but they took off too much. I should have sold elsewhere.

June 8, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We requested information to know who this person is. However, they did not respond. We could have given specifics to their transaction. We offer free returns. If you disagree with our assessment, we will send the device back at our expense.

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Rated 4 out of 5 stars

Received Less Than Expected

I got less than expected. I thought the way the condition categories were written that I selected the right one but I guess not.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent offer for a Nokia

Excellent offer for a Nokia smart phone, when most companies did not even offer buy-back for Nokia. Process was quick and easy and I appreciated that they covered the shipping as part of their offer. I would do business with them again in the future.

June 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Now I know why it’s called the Wiz because it was a whiz

I have to just say that I’m incredibly impressed and now I know why the name of the company is the whiz. They received my order and within three hours of receiving my order they had a graded approved and then they sent me the payment link which was instantly transferred to my bank account. I’m incredibly happy it was the easiest one I’ve had yet.

May 27, 2025
Unprompted review

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