The Whiz Cells Reviews 

299
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers had a great experience with this company. Customers consistently praise the ease and efficiency of the selling process, highlighting how straightforward it is to send devices and receive payments. Many appreciate the fast payment, often received on the same day or within a couple of days of the device's arrival, and the clear communication throughout the transaction. Reviewers also frequently mention receiving competitive offers for their devices, often the highest compared to other services. However, some customers were dissatisfied with unexpected price reductions after their devices were evaluated, citing discrepancies between their assessment of the device's condition and the company's findings. These reviewers often felt that the reasons for the lower offer, such as scratches or wear, were not accurately reflected in the initial quote or were exaggerated.

What people talk about most

Price

Customers had ambiguous experiences with price, with some reviewers expressing satisfaction with the initial... See more

Product

People report ambiguous experiences with product, with many customers praising the ease of selling their old... See more

Service

Consumers find service to be positive, with many reviewers reporting fast service and fair prices for their... See more

Payment

Users describe positive interactions with payment, frequently highlighting the speed and efficiency of the... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as very good, fantastic,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

This company was so quick with everything! From their cash offer for my device which was much higher than a competitor’s to their providing the shipping label and instructions for mailing and the qu... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.2

Great

TrustScore 4 out of 5

299 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(299)

111 reviews in the last 12 months

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Rated 1 out of 5 stars

I made the mistake of sending my phone…

I made the mistake of sending my phone here. My phone was in great condition and was quoted 148 before and after they had it $59. I should of sold it on order up. I do not recommend this place. After looking at reviews they have pulled this on a lot of people.

May 24, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Fred,

I am very sorry to see that you are unhappy with our service. Your phone was not in great condition. It was quite poor. The phone had image burn in the LCD, scratches on the camera, screen and back. We understand that sometimes buyers and sellers do not agree on pricing. That is why we pay for the shipping to us and the shipping back to you if you disagree. You agreed with the new offer and we paid you out immediately. All buyback companies have reviews like yours. We are very proud of our of overall customer satisfaction. Most every review site is at least 4 stars average, with most being closer to 4.5. Again, I am sorry you are unhappy. The option for us to send it back to you at our expense was on the table but you did not opt for that.

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Rated 5 out of 5 stars

I recently bought 2 iPhone 12s from The Whiz



I recently bought 2 iPhone 12s from The Whiz Cells and I couldn’t be happier with the purchase. The phone arrived in excellent condition—just as described, clean, fully functional, and with great battery health. It honestly looked almost brand new.

The seller was professional, responsive, and made the whole process smooth and trustworthy. It’s rare to find such honest and reliable service these days.

I would highly recommend this shop to anyone looking for quality phones at a fair price. Definitely a 5-star experience!

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

Same problem as others.

I had the same problem as other reviewers state below. They quote you a good price, and then reduce the price of the phone significantly, by flat out lying, after they receive your phone. Never again.

March 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service!

This was my third time using Whiz Cells. They are very prompt and accurate. They do what they say they are going to. Very pleased.

April 14, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not recommend - avoid this devious dishonest company!

Do not recommend. I sent a near immaculate phone in and stated condition as good as there was a tiny scratch on the side of the case the phone. The company have come back with a hugely reduced offer stating ‘heavy screen scratching and new screen required’ which is utter rubbish - the screen was unmarked. I’ve read too many horror stories on here of people rejecting offer and getting a smashed up phone back so I’ve reluctantly accepted the reduced offer as I suspect many people and up doing. Devious and dishonest company - avoid!

March 19, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

We requested information to know who this is and no response. We do not know if this is someone that has done business with us at all. Our reviews are by and large very positive. This review is utter rubbish. If your offer changes and you disagree we offer to return the device at our expense.

Rated 5 out of 5 stars

Speedy!

Quick, easy, not much else to say! And customer support was super quick to respond and easy to contact (no need to go on their website, just reply to their emails).

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great stress free experience

Aside from the USPS taking FOREVER to complete delivery anymore, the process was quick and as advertised. USPS controls that, so I’m not mad at Whiz Cells. Perhaps using Fed Ex or UPS would be better. I’d be willing to pay a bit extra for it, as I trust them much more thsn the postal service these days. Would recommend and will use them again in the near future.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

I shopped several companies to sell my…

I shopped several companies to sell my phone. The Whiz Cells offered me the best price. I shipped my phone to them and promptly received my payment via PayPal as soon as they verified my phone. I am very pleased with the transaction and recommend them to anyone based on my dealings with them. Only problem was time it took to get my shipping package in order to ship my phone to them. That could also been just a delay in the postal service delivering.

March 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Sent an iPad with a cracked screen and…

Sent an iPad with a cracked screen and was paid the amount that I was expecting. My original payment method was not accepting payments which is my fault, because I didn’t set it up correctly. I received an email about the payment issue and they offered to change the payment method. I chose an electronic visa gift card, which was sent immediately. Overall great transaction. Fast payment. Excellent and timely communication.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. Printed the PREPAID shipping label and in a week I had my check. The Whiz Cells paid me 30% more than other sites that I checked. Wished I had more items to sell!

February 25, 2025
Unprompted review

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