The Whiz Cells Reviews 

302
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers had a great experience with this company. Customers consistently found the selling process to be easy and efficient, from sending devices to receiving payments. Many appreciated the quick payment transactions and clear communication throughout the process. People often highlighted the excellent service, feeling confident and satisfied with their overall experience. However, some customers were dissatisfied with the final price offered for their devices, noting that initial quotes were sometimes significantly reduced after evaluation. Reviewers occasionally reported disputes regarding the condition of their products, specifically mentioning unexpected deductions due to alleged screen damage or wear not observed prior to shipping.

What people talk about most

Price

Customers consistently note ambiguous experiences with price, with some reviewers praising fair and... See more

Product

Reviewers highlight ambiguous aspects of product condition assessments, with many expressing satisfaction... See more

Service

People report positive experiences with service, often highlighting the efficiency of the process and the... See more

Payment

Customers had positive experiences with payment, frequently highlighting the speed and efficiency of the... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as very good, fantastic,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was quoted a good amount for my old iPhone 12 Pro. Sending the device in was easy and was given a tracking number. However, The Whiz Cells did not confirm receipt. They did follow up saying I needed t... See more

Rated 4 out of 5 stars

Took $85 off offered price for supposed deep scratch in screen. The phone was replaced a year ago through asurion brand new. It was near flawless as I took pics before sending it in, I saw no "deep s... See more

Rated 5 out of 5 stars

This company was so quick with everything! From their cash offer for my device which was much higher than a competitor’s to their providing the shipping label and instructions for mailing and the qu... See more

Rated 5 out of 5 stars

Highly recommended! Great experience! Super easy process. The Wiz Cells gave me the highest priced offer for my IPhone 15. The mailer arrived promptly. I selected the option to have my mail carrier pi... See more


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

It's easy to sell smartphones and tablets online with The Whiz Cells. Just locate your device, answer a few quick questions about it & get your cash offer. You can sell devices that are not paid off or even cracked. Get fast cash for your mobile electronics. All orders are processed by the next business day.


Contact info

4.2

Great

TrustScore 4 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(302)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Sent an iPad with a cracked screen and…

Sent an iPad with a cracked screen and was paid the amount that I was expecting. My original payment method was not accepting payments which is my fault, because I didn’t set it up correctly. I received an email about the payment issue and they offered to change the payment method. I chose an electronic visa gift card, which was sent immediately. Overall great transaction. Fast payment. Excellent and timely communication.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. Printed the PREPAID shipping label and in a week I had my check. The Whiz Cells paid me 30% more than other sites that I checked. Wished I had more items to sell!

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Bot!

Used the bot to ask a question about my iPad and it encouraged me to send the device in and get paid. I was paid the same business day as package received.

February 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great transaction.…

Realistic expectations are key to selling anything. I was offered a fair price, higher than the completion, and I accepted. The day they received my phone, I had my payment in my checking account. Great transaction. I highly recommend the The Whiz Cells.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Come back to the best

I'm going to be honest I've checked other companies that buy phones and nothing comes close to the whiz cells Go ahead Go try other companies but I'm telling you you're going to come back to these guys because they are very honest if there's a problem with the phone and the prices that they give are actually and I mean more than I expected I always turn to these guys and shipping is so easy if you don't have a box or a label they send you out something that you can send back it is so easy I'm going to keep doing business with these guys they are the best

February 5, 2025
Unprompted review
Rated 1 out of 5 stars

Slow intake of device and slow payout

Slow intake of device and slow payout. Also misquoted me the price in your possession. This is sick man

February 10, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Luis,

I am sorry you feel this way. But we received your device on Monday February 10th and paid you the same day.
We explained to you that your phone has a long, deep scratch on the screen and there a dings on the frame. You accepted the new offer and were immediately paid. If you disagreed we offer to send your device back to you at our expense.

Rated 5 out of 5 stars

Super fast payment

Wish I had known about them sooner I've used several vendors and none of them comes close to the service I received from Whiz Cells. Super fast payment within minutes, not hours, not days, MINUTES! I will definitely be using them again. Thanks, Whiz!

February 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Absolutely satisfied

Let say this sold them 4 devices ranging from iPhone 12 pro max to pixel 7 pro to pixel 6 to one plus 9 pro. I received the quoted price on all them. Simple cause I take excellent care of all my devices everyone them are of premium quality. Can't speak for the rest of y'all. Have zero problems with them. Just wish they accepted Motorola devices. Other than that no problems

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly as expected

Everything went smoothly as expected. I submitted a iPhone in excellent condition (rare but was always in a case with screen protector). They accepted and mailed me a check the day the phone was received for the amount agreed.

January 22, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

This Company is a fraud

I recently placed an order to sell my Galaxy Fold 5 after receiving a quote that deemed the phone to be in good condition. However, after sending it in, I received an email from their representative claiming that my phone had a dead pixel and light scuffs on the body. I suspected they were trying to lowball me, as they offered less than half of the original quoted price. I politely refused and requested the phone be returned.

When I received the phone back about three days later, the screen was completely damaged. I contacted the representative, who absurdly claimed that the damage was due to the supposed dead pixel. I have never heard such a ridiculous excuse to cheat someone. The representative also suggested I file a claim for the $100 shipping insurance, implying the phone might have been damaged during transit.

I am not one to quickly bash a company, but I strongly advise against ever using this company. I share my experience to prevent others from falling victim to this fraudulent business.

January 10, 2025
Unprompted review
Rated 3 out of 5 stars

Process was very easy which is a solid…

Process was very easy which is a solid plus. However like many I felt my phone was in "good" condition but upon receipt was downgraded to "other"... losing half the original offer price.
Convenience led me to accept but I should have shopped around to receive a few more bucks.

January 2, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

Hi Richard,
Thank you for your feedback. It is genuinely appreciated and taken seriously. The issue with your phone was 2 fold. There are multiple noticeable scratches, but the main driver is poor battery health and will require a new battery. I hope the explanation is helpful. Thank you for giving us a shot.

Rated 5 out of 5 stars

I’ve had a great experience with this…

I’ve had a great experience with this company selling phones, completely no hassle once you’re educated how they operate. i do think think should have options for good phone conditions with bad battery so someone know what they getting into.

January 6, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Received defective phone via Amazon

Received defective phone via Amazon. After repeated
attempts for refund Amazon stepped in to refund my money. It shouldnt have to be like this. This company
sells defective goods and keeps the money.

January 4, 2025
Unprompted review
The Whiz Cells logo

Reply from The Whiz Cells

This is not how Amazon works. If we were at fault we would have to refund you and we would. We have requested to know who the customer is to resolve their issue. They did not reply. This may be a competitor and not a real customer.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look