The Will Guys  Reviews 

204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and ability to explain complex information clearly and patiently. Many people highlight the brilliant service from start to finish, noting that the process of creating wills and lasting powers of attorney was made simple and stress-free. Reviewers appreciate the personalized approach, with staff remembering details and ensuring clients feel valued and understood. The overall user experience is described as seamless, efficient, and professional, with clear communication and no pressure.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service, consistently describing it as professional, efficient, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting how easy and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hollie was great, explained everything fully and enabled us to ask questions as we went along. She understood what we needed and put this into a draft will for us to ready before agreeing the final... See more

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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4.9

All reviews

(204)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Gill

Gill kindly has created and arranged the creation of my will. She was very patient and kind, very easy to talk to. Would definitely recommend Gill to others as she made me feel very comfortable! Thank you again

November 14, 2025
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Rated 5 out of 5 stars

So easy!

Max was very helpful and efficient as well as personable. He made the whole process easy for me. Definitely recommend this company for support with writing a Will.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

Hannah was very patient and explained everything in simple terms. She made us aware of options to ensure our wills would be how we wanted them to be. Thoroughly recommend. It took a few zoom chats texts and phone calls so we had time to think about what had been discussed

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Nicole

Excellent service from Nicole! Explained everything thoroughly and made will writing so easy! Nicole is so lovely and helpful, she answered all of our queries with such great knowledge and understanding! A real asset to the Will Guys!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain English together with pros and cons at each stage.

August 22, 2025
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Rated 5 out of 5 stars

The Will Guys, Will from home

David was brilliant, explained everything to my mam in a way she understood. There was no pressure and nothing was rushed. A simple, easy and done from home will, excellent service all in all.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

The Will Guys Review

Our assigned worker Amelia was knowledgeable, patient and always there to answer our questions. I would definitely recommend this service.

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

The will guys took the complexity out…

The will guys took the complexity out of getting a Will written. As I got a deal this meant this approach was also much cheaper than other quotes in the past. David Johnson was handling my partner and I Wills and was really knowledgeable and easy to work with. The whole process was quick and easy to follow.

May 14, 2025
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Rated 5 out of 5 stars

The Will Guys

From the first telephone conversation to our face to face online meeting, Gill has been brilliant everything has been dealt with very efficiently everything was explained very clearly. Gill is so friendly and professional I wouldn't hesitate to recommend them. Very happy

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

David Johnson lead me through each step…

David Johnson lead me through each step of making a new Will . I felt secure in the information I was given - delivered respectfully. I would and have recommend to others - bonus discount for NHS Staff too . 10/10

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great support & service

Gill Hogg from The Will Guys provided a great service when helping me write my first will. Gill was professional, knowledgeable, and approachable, making the entire process smooth and stress-free. Gill took the time to explain the details and ensured all my wishes were clearly documented, which gave me confidence that my affairs were in capable hands. The communication was excellent throughout, and she made what can feel like a daunting task feel simple and manageable. I highly recommend The Will Guys for anyone looking to create their will.

March 24, 2025
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Rated 5 out of 5 stars

The service provided by Gill Hogg was…

The service provided by Gill Hogg was simply the best !
I wanted to redo my will and Gill was on it straightaway .
She was very knowledgeable and any queries she checked in with her colleagues.
Very helpful and efficient and a thoroughly lovely lady .She kept me informed at every stage and explained things very clearly and NO pushy sales pitch .
Thank You Gill .
Making a will is very straightforward with the Will Guys . So don’t delay doing a will for the security of your spouse and kids .

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Peace of Mind for my loved ones

I've just spent some time with Gill at The Will Guys setting up my Will and discussing options for things like income protection and power of attorneys. It was super easy to sort out and Gill was so thorough, compassionate and very knowledgable. There was no hard sales pitch..in fact, there was no pushing an agenda at all. It's nice to know everything is in place to ensure my loved ones are looked after. Would 100% recommend.

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from Vicky

My partner and I used Vicky for our wills, from start to finish Vicky was super professional and went above and beyond. I recommended her services to my sister and would highly recommend to anyone seeking advice or starting the will making process.

February 13, 2025
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Rated 5 out of 5 stars

I used Hannah Bushell from the will…

I used Hannah Bushell from the will guys, one of the things she recommended during my appointment was to check that my children were beneficiaries to my pension, I was so glad she mentioned it. I was surprised when they weren’t, I’ve named them now. She was very helpful and I’m now all up to date as my last will was made over 20 years ago and so much has changed. Thank you Hannah for the excellent service. 😁

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish

Can't recommend this company highly enough. Very professional. Took myself and my wife through the key decisions, gathered all the information and produced everything we needed quickly and at a good price.

Had to go back through them for a couple of questions afterwards and they were really helpful. Also with dealing with third parties on our behalf. We mainly dealt with Andy, who we would highly recommend, but the whole firm was great and did what they said they would, when they said they would.

January 28, 2025
Unprompted review

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