The Will Guys  Reviews 

205
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly approach, making interactions pleasant and productive. People found the service to be excellent, with clear explanations and a smooth, stress-free process, often exceeding their expectations. Many reviewers highlighted how simple and easy the entire process was, often exceeding their expectations. Customers frequently recommend the company, appreciating the professional yet approachable manner of the advisors. This contributed to a seamless and reassuring experience, with everything clearly explained and no pushy sales tactics.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

User experience

Customers consistently note positive experiences with the user experience, finding the process easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hollie was great, explained everything fully and enabled us to ask questions as we went along. She understood what we needed and put this into a draft will for us to ready before agreeing the final... See more

Rated 5 out of 5 stars

Just wanted to give a recommendation for anyone wanting to organise their will or lasting power of attorney. My husband and I have just used The Will Guys which is through NCC and heavily discounted w... See more

Rated 5 out of 5 stars

Great service from Vicky Gray. She explained everything to us so that we could make informed choices. No pressure or hard sell - just information that we could consider to tailor our will. We are no... See more

Rated 5 out of 5 stars

Hollie couldn’t have been more helpful - we sorted wills, Power of attorney and also Trusts for our eventual estate - a brilliant service from start to finish. Everything was explained in plain Englis... See more


Company details

  1. Legal Services

Written by the company

We were inspired to start The Will Guys when we spotted a gap in the market for a plain and simple Will Writing service – without all of the jargon! With a combined thirty years of experience, The Will Guys are experts at producing Wills tailored to your individual needs and circumstances for a market-leading price. Our recent accolades include Will Writers of the Year 2020, and the Number One spot for Will Writing services in the North East! We also provide help with Trusts, Long Term Care Planning, Lasting Powers of Attorney, Estate Planning and Secure Storage – so that all of the support you need is in one place. Our dedicated team always provides a professional, comprehensive service, to ensure that you have all of the information that you need with no fuss, in plain English!


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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4.9

All reviews

(205)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish

Can't recommend this company highly enough. Very professional. Took myself and my wife through the key decisions, gathered all the information and produced everything we needed quickly and at a good price.

Had to go back through them for a couple of questions afterwards and they were really helpful. Also with dealing with third parties on our behalf. We mainly dealt with Andy, who we would highly recommend, but the whole firm was great and did what they said they would, when they said they would.

January 28, 2025
Unprompted review
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Rated 5 out of 5 stars

To anyone considering making a Will I…

To anyone considering making a Will I would recommend you ask for support from The Will Guys, they are first class.

My wife and I completed our Wills a little while ago and our advisor Gill Hogg was exceptionally informative. She advised us on the complexities and how to plan for any possibilities. More recently I asked Gill again for her support for a terminally ill relative. Gill has acted impeccably. She was happy to give up her personal time to support us through this extremely stressful situation. I can't thank her enough.

I would recommend you consider this company as I'm sure you will not be disappointed.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Dylan went through and explained everything in clear and simple terms for my wife and I. He made the whole process painless and was ready to explain or revisit any issues/concerns we had. Thanks

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

My WILL

David Johnson went through everything with me & then asked if I needed to know anything further. He was very professional & I have been recommending your firm to all my friends & family. Thank you 🙏

September 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Easy peasy with Gill

Easy peasy with Gill. All questions answered, all T's crossed and i's dotted in 30 minutes. Highly recommend, efficient, kind and pleasant experience to get this completed. Thank you so much!

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Will Service

We received an efficient and professional service from David Johnson of the Will Guys, the whole process was explained fully and we received our wills in a timely manner with further follow up from David to ensure everything was satisfactory. I would not hesitate to use or recommend their services in the future.

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

David Johnson guided me through setting up my will. Excellent service and received completed will within 2 weeks!

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Very good experience

My younger sister told me about The Will Guys, and how I could arrange my will online as I lived in the Midlands, being not very tech savvy I was a bit apprehensive, but I needn't have worried. A lovely man, David Johnson guided me through it all, explaining everything patiently, nothing was too much trouble. I very much recommend David and The Will Guys.

August 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Hi this was first class honest person…

Hi this was first class honest person to deal with no hard selling. Service was simple from start to finish after some research I went with the Will guys and David Johnson our adviser was fantastic. I could not recommend him enough. Or the service

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Used The Will Guys because they were…

Used The Will Guys because they were recommended to me. Couldn’t fault their service. They explained everything we needed to know and make it as easy as possible. David Johnson had a video call with us where he talked through everything we needed to do and consider for the future. It was quick and easy. I cannot fault their service. I would definitely recommend using them if you haven’t already got a will in place.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Really good experience.

Really good experience, everything detailed and well explained, with no hard sell. David Johnson was recommended to me and I would recommend using his service. Thank you.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, speedy and knowledgeable service. Furthermore, Gill Hogg is wonderful and never ever makes you feel a numpty because you have not got a clue about POA.

September 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Professional and highly recommended

We had a vague idea of what we wanted to include in our Wills but to be honest dreaded the whole experience. We thought it would be complicated, full of legal speak and overwhelming.
How wrong we were, Dylan made us feel at ease, helped us through what we needed to consider and it turned out to be quite painless!
Efficient, professional and human.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service by David Johnson!

David Johnson at The Will Guys provided exceptional service from start to finish. His professionalism, attention to detail, and deep knowledge of estate planning made the entire process seamless and stress-free. David’s approachable nature and clear communication ensured that all my questions were answered promptly and thoroughly. I highly recommend David and The Will Guys for anyone seeking reliable and expert assistance with their wills and estate planning needs.

September 19, 2024
Unprompted review
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Rated 3 out of 5 stars

Unexpected costs

I appreciate the company's reduced will for key workers offer and Hollie who I spoke with was lovely and very responsive by email. However, what frustrated me was that online it says the only cost would be 13 pounds for postage. Nothing about any further costs was mentioned during my consultation with Hollie and then later I got an invoice for an additional 39 pounds due to a foreign property clause. I also needed to get in touch again as I received an unsigned copy of the will clarity statement. The will itself seems fine but does not look as nice as the one I previously had.

August 12, 2024
Unprompted review
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Reply from The Will Guys

Thank you for taking the time to share your feedback with us, and for recognising Hollie’s efforts in assisting you.

Our NHS offer gives those entitled to a free basic Will; this is a saving of £180. The only cost we ask the client to cover is a small P&P/admin charge.

Unfortunately due to this offer being an advised service it isn't one size fits, therefore we are unable to predict if a client requires additional estate planning prior to them sitting an appointment. Further estate planning will always be discussed should the client benefit from the advice being given, it would then be down to the client to make an informed choice on how they would like to proceed. I can only apologise that you feel the cost of the Foreign Property Clause wasn't made clear enough during your appointment, however Hollie did sit two appointments to explain the clause and that we would be unable to write your Will without this due to your circumstances. Unfortunately we could not agree to your request to further discount this clause as the Will was already heavily discounted.

Regarding the unsigned copy of the will clarity statement, I apologise for any inconvenience this may have caused, I can see that our admin team has already rectified this issue and a new document has been sent; this has been addressed internally to prevent it from happening again.

Rated 5 out of 5 stars

Will writing - NHS

I was a bit apprehensive about making a Will as I wasn’t sure what it involved. After a quick google I found The Will Guys who were offering free basic wills for NHS staff and 50% off for partners. With a little one on the way we decided now was the time to get it sorted. Dylan was great, friendly and explained anything I didn’t understand without making me feel stupid! Also explained extras and the cost of these but didn’t make me feel pressured into picking anything that I didn’t think was right for me right now. Would highly recommend, very straightforward process.

August 7, 2024
Unprompted review

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