The Wine Engine Reviews 63

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product selection, highlighting the variety and quality of wines available, with many appreciating the personalized recommendations from the AI tool. The ordering process is frequently described as easy and straightforward, and consumers often mention the excellent user experience on the website. However, some customers also noted issues with their orders, including receiving incorrect or incomplete deliveries, and in a few instances, the wine itself was corked or experienced significant delivery problems.

What people talk about most

Product

Customers had positive experiences with product. Reviewers praise the excellent quality and variety of wines,... See more

Delivery service

Reviewers highlight positive aspects of the delivery service. Customers consistently praise the quick and... See more

Order

Consumers find order to be a positive experience. Many reviewers praise the ease and speed of ordering, with... See more

Quality

Clients share positive opinions on quality, consistently praising the excellent quality of the wines and the... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers praise the website for... See more

Based on these reviews

Rated 5 out of 5 stars

We absolutely loved using The Wine Engine! 🍷 The Grapevine AI is such a clever feature — it asked a few quick questions about our tastes and then suggested some really beautiful wines that suite... See more

Rated 5 out of 5 stars

What an incredible experience I had! I always just go with what I know and get the same wines but the wine engine was something different. I was able to use their online tool to help pick the best wi... See more

Rated 5 out of 5 stars

Great experience with interesting site features such as the AI somme - do a little quiz and it will recommend you bottles it thinks you'll like, then as you review what you've tried it learns your tas... See more

Rated 5 out of 5 stars

The pattrizi Lavorro sparkling Shiraz is quite simply the nicest dark fruit laden refreshing fizz ive tasted---and ive tasted quite a few!.! no dry bitterness---just a nice smooth wine with added sp... See more


Company details

  1. Wine Store
  2. Wine Club

Written by the company

The Wine Engine is the new digital wine platform and wine club subscription.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The two Oldenburg syrahs were corked…

The two Oldenburg syrahs were corked which was a shame.

March 31, 2026
The Wine Engine logo

Reply from The Wine Engine

Hi Oliver - we're sorry to hear about what sounds like an extremely unusual situation here. We have contacted the vineyard on this matter and they assure us that they have never had a single corked bottle with the modern type of cork that they use with these wines, and so to have two together sounds extraordinary. We did not hear anything from you directly on this matter, and have reached out to you, without reply, the only thing we've seen on this, is this review - please contact us so that we can discuss and resolve.
The Wine Engine

Rated 5 out of 5 stars

First time using The Wine Engine

First time using The Wine Engine, and with all new online purchases of a certain size I was slightly dubious. I ordered 10 bottles of Chataeu Talbot on a Monday as I wanted them for the weekend. After a couple of days I hadn’t received a tracking link so I got in touch. The founder spoke with me directly and ensured that the wine arrived for the weekend, which it did. Excellent wine and brilliant customer service. Highly recommend! Will be using again,

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience ! The team were very supportive in helping to select appropriate wines and the support and delivery were rapid and professional. Great service thank you.

March 2, 2026
Rated 5 out of 5 stars

Straight forward cancelling

Cancelling the subscription on the website was not possible as I kept receiving a notification that’ cancellation not possible’, however they have reached out to me and I tried again to cancel this evening and it was very straight forward. (I wonder whether the cancelation would not work when I tried previously because I was due an order that day).

February 24, 2026
The Wine Engine logo

Reply from The Wine Engine

Hi Donald - sorry to hear you've had trouble cancelling the subscription. We've reached out to you separately, and can confirm that subscriptions can be cancelled any time on the website. Simply log in to your account - then click the large green button in the top left "View My Subscription" and if you click through here there are a range of options available to you to skip the next order, pause the subscription or to cancel the subscription and any of these can be done at any time. Wine can be purchased on The Wine Engine as a one-time purchase or on subscription in order to gain subscription savings and access the personalised wine recommendations, you can toggle between one-time purchase and subscription in the checkout basket. Hope that helps.

Rated 5 out of 5 stars

Really impressed

Really impressed with The Wine Engine. Great service, seamless experience, and such a clever concept for personalising your wine selection. Highly recommend to anyone who enjoys discovering great wine!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

No looking back!

I was encouraged by the waitress at a local restaurant to try the sparkling wine with my lunch. I’ve tried many “alcohol free wines” and they have not vaguely resembled wine.
This is a stunning exception. I absolutely love it. It feels like a real treat. I’m sure I’ll be trying the other wines in the Lautus range.
On top of that, I found the communication and service from this company to be first rate.

December 31, 2025
Rated 2 out of 5 stars

You keep dropping the price of the wine…

You keep dropping the price of the wine after I have bought it

November 25, 2025
The Wine Engine logo

Reply from The Wine Engine

Hi Andrew - we did have a Black Friday Sale across the site last weekend, as was shown on the website banner and various communications. Sorry if you were disappointed that one of the wines you'd bought previously was on offer. We also noticed that you managed to get a number of them in the Black Friday Sale as well at the great prices which is great. We do seasonal promotions and features on various wines - the best way to track these is by joining our mailing lists or following The Wine Engine on social media. Hope you enjoy the wine, have a great Christmas

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