Woolroom Reviews 21,167

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and luxurious feel, often highlighting items like duvets and pillows for being well-made and comfortable. Many appreciate the natural materials used, noting the absence of chemicals and the effective temperature regulation that prevents overheating and promotes better sleep. The delivery service is frequently described as prompt and efficient, with many consumers also commending the eco-friendly packaging. However, some people were dissatisfied with their order experience, citing issues such as unexpected customs charges for EU customers, which led to significant financial losses for products never received. Others mentioned problems with delivery, including incorrect items being sent, long shipping times, or orders never arriving. A few reviewers also found certain products, like pillows, to be uncomfortable or lumpy, with some experiencing issues with uneven filling.

What people talk about most

Product

Consumers find products to be of high quality, with many expressing satisfaction with their purchases, such... See more

Quality

Customers consistently note positive experiences with quality, often describing products as well-made,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super quick and speedy... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers expressing satisfaction with the ease of... See more

Service

Reviewers mention positive feedback about service, with many praising the fast and friendly customer service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a medium warm king size duvet £270 because I wanted natural materials a few months ago and I thought I'd use it before commenting. So from the moment received it looked, felt well made and... See more

Company replied

Rated 5 out of 5 stars

Love WoolRoom. I cannot recommend them enough, they have been absolutely brilliant throughout and we love our big duvet. We have the summer duvet and I can sleep without waking several times due to ov... See more

Company replied

Rated 5 out of 5 stars

The Organic Washable 3-in-1 Wool Duvet - All Season is the best duvet that we've ever bought. Keeps you just the right temperature. Had a issue with the duvet contacted woolroom via web chat the advi... See more

Company replied

Rated 5 out of 5 stars

We’ve had our king size, medium weight, Deluxe Washable Wool Duvet for a couple of months now and and found that it’s really great for temperature regulation for both myself and my partner, as one of... See more

Company replied


Company details

  1. Bedding Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Sheepskin and Wool Products Supplier

Written by the company

Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done naturally.

Better Sleep, Naturally!

Written by the company

We passionately believe in helping people enjoy the benefits of life changing sleep, naturally
For anyone who wants to enjoy better sleep, Woolroom is dedicated to providing the right solution that is scientifically proven to promote better sleep, using the incredible natural qualities of wool to help people live healthier, happier lives.

Free Tracked Delivery and Free Returns*

Next working day delivery when ordered before 2pm!

Next working day delivery when ordered before 2pm!
All UK orders will be shipped with DPD Local on a next working day service, when ordered before 2pm. You will receive tracking information on the day of delivery and a one hour time slot for your convenience. We also offer a free returns service for customers within mainland UK.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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Rated 5 out of 5 stars

Great buying experience

Great buying experience, and a tremendously high-quality product! I’m so glad I found this company. The only downside is the time from order to fulfillment can be quite long.

April 9, 2026
Woolroom logo

Reply from Woolroom

Hello Grant,

We're so glad you love our product! We appreciate your feedback regarding fulfillment times and are actively working to improve this for our valued customers.

Kind regards,
Woolroom

Rated 5 out of 5 stars

It feels like a quality made blanket

It feels like a quality made blanket. I enjoy snuggling up it it.

April 9, 2026
Woolroom logo

Reply from Woolroom

Hello Tyler,

We're so pleased you enjoy snuggling up with our quality blanket!

Kind regards,
Woolroom

Rated 5 out of 5 stars

Outstanding experience

Outstanding experience. Woolroom’s products are natural, very high quality and they are responsive. Plan on buying again for a winter weight comforter.

April 8, 2026
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Reply from Woolroom

Hello Rebecca,

We're so pleased you had an outstanding experience! We appreciate your kind words about our natural, high-quality products and responsiveness. We look forward to your next purchase.

Kind regards,
Woolroom

Rated 5 out of 5 stars

Great pillow this is the second lot I…

Great pillow this is the second lot I bought. Great service

May 7, 2026
Woolroom logo

Reply from Woolroom

Hello Claire,

We're so glad you're happy with your pillows and our service! Thank you for your kind words.

Kind regards,
Woolroom

Rated 5 out of 5 stars

Highly recommend

Happy to be sleeping on natural materials. Alleviated the discomfort of night sweats.

April 9, 2026
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Reply from Woolroom

Hello Adrien,

We are so glad you're happy sleeping on natural materials and that we alleviated your night sweats!

Kind regards,
Woolroom

Rated 5 out of 5 stars

All products having been purchased…

All products having been purchased over the last couple of years, have been good quality and durable, This is why I am always a returning customer.

April 9, 2026
Woolroom logo

Reply from Woolroom

Hello,

We're so glad to hear that our products have consistently been of good quality and durable for you. We appreciate your continued loyalty!

Kind regards,
Woolroom

Rated 5 out of 5 stars

Very environmentally friendly

Very environmentally friendly, paper wrapping over cotton bag, wool is such a perfect material. Really excellent mattress topper. Very comfortable night's sleep. Good temperature regulator. Real company, not a global type big corporation or something. Prompt delivery.

May 6, 2026
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Reply from Woolroom

Hello Tina,

We're so pleased to hear you appreciate our environmentally friendly packaging and the excellent comfort of your mattress topper. It's wonderful that you're experiencing such comfortable sleep and good temperature regulation. Thank you for your kind words and for recognizing our company.

Kind regards,
Woolroom

Rated 5 out of 5 stars

Greatest purchase

Is very easy to buy from the website, the delivery was fast and I love my purchase. I bought the light duvet and it's very light, warm but not sweaty.

May 6, 2026
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Reply from Woolroom

Hello Ana,

We're so pleased to hear our website was easy to use and your delivery was fast. We're glad you love your light duvet and find it warm without being sweaty. Thank you for your wonderful feedback!

Kind regards,
Woolroom

Rated 5 out of 5 stars

An excellent company with brilliant products

The woolroom supply superb products quickly and efficiently. They are also very quick at responding to any queries you might have. The bedding is so good you don’t want to get up in the morning.

April 8, 2026
Woolroom logo

Reply from Woolroom

Hello

We are so pleased to hear you love our products and service. It's wonderful that our bedding makes mornings so comfortable! Thank you for your kind words.

Best regards,

Woolroom

Rated 5 out of 5 stars

My wool duvet has made quite a…

My wool duvet has made quite a difference to my nights......just the right amount of warmth, not so hot for me and no itching at night. I now have the medium (winter) and the light duvet (summer) and am very pleased with them both.

May 5, 2026
Woolroom logo

Reply from Woolroom

Hello

We appreciate your wonderful feedback! We are delighted to hear our wool duvets have made such a positive difference to your nights, providing the perfect warmth and comfort. Thank you for choosing us!

Best regards

Woolroom

Rated 5 out of 5 stars

Good quality pillows

Good quality pillows. Very happy with purchases.

April 8, 2026
Woolroom logo

Reply from Woolroom

Hello

We are so pleased you are happy with the quality of your pillows! Thank you for your valuable feedback.

Best regards

Woolroom

Rated 5 out of 5 stars

It’s a good website- fast delivery- the…

It’s a good website- fast delivery- the duvet is cozy and not as sweaty as others. The light one is perfect, I have not been cold over winter and it comfy in the warmer days. The pillows are wonderful- being able to add and take away wool makes them easy to remain comfortable as time passes. Overall- very happy

April 8, 2026
Woolroom logo

Reply from Woolroom

Hello

We're so pleased to hear you're happy with your duvet and that it provides comfort in varying temperatures. It's wonderful that the adjustable pillows are also meeting your needs. Thank you for your feedback!

Best regards

Woolroom

Rated 3 out of 5 stars

These expensive pillows appear to have…

These expensive pillows appear to have increased my neck pain, not made it better. I even paid for extra wool adding to our cost and that did little. The company seems to want to send me email regularly, which is not welcome.

May 6, 2026
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Reply from Woolroom

Hello,
Thanks for sharing your feedback, and I’m sorry to hear the pillows haven’t helped with your neck pain, that’s really disappointing, especially after trying extra wool fill as well.

We also regret that our emails have felt too frequent, you can unsubscribe at any time using the unsubscribe button at the bottom of the emails.


Kind regards,
Woolroom

Rated 5 out of 5 stars

Organic Washable Wool Mattress Protector

Purchased - Organic Washable Wool Mattress Protector. Initially thought twice because of the price, but can say that it was well worth the investment. Excellent product

May 6, 2026
Woolroom logo

Reply from Woolroom

Hello

We are so glad to hear you are enjoying your Organic Washable Wool Mattress Protector and that it was a worthwhile investment! Thank you for your kind words.

Best regards

Woolroom

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