I bought a medium warm king size duvet £270 because I wanted natural materials a few months ago and I thought I'd use it before commenting. So from the moment received it looked, felt well made and... See more
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Review summary
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Love WoolRoom. I cannot recommend them enough, they have been absolutely brilliant throughout and we love our big duvet. We have the summer duvet and I can sleep without waking several times due to ov... See more
Company replied
The Organic Washable 3-in-1 Wool Duvet - All Season is the best duvet that we've ever bought. Keeps you just the right temperature. Had a issue with the duvet contacted woolroom via web chat the advi... See more
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We’ve had our king size, medium weight, Deluxe Washable Wool Duvet for a couple of months now and and found that it’s really great for temperature regulation for both myself and my partner, as one of... See more
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Company details
Written by the company
Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done naturally.
Better Sleep, Naturally!
Written by the company
- We passionately believe in helping people enjoy the benefits of life changing sleep, naturally
- For anyone who wants to enjoy better sleep, Woolroom is dedicated to providing the right solution that is scientifically proven to promote better sleep, using the incredible natural qualities of wool to help people live healthier, happier lives.
Free Tracked Delivery and Free Returns*
Next working day delivery when ordered before 2pm!
All UK orders will be shipped with DPD Local on a next working day service, when ordered before 2pm. You will receive tracking information on the day of delivery and a one hour time slot for your convenience. We also offer a free returns service for customers within mainland UK.
Contact info
33-35 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01780 461217 / +1 855 255 4136
- info@thewoolroom.com
- thewoolroom.com
4.6
Excellent
21K reviews
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Reply from Woolroom
Hello
Thank you for your kind review
Best regards
Woolroom
Organic Washable Wool Mattress Protector
Purchased - Organic Washable Wool Mattress Protector. Initially thought twice because of the price, but can say that it was well worth the investment. Excellent product
May 6, 2026
Reply from Woolroom
Hello
We are so glad to hear you are enjoying your Organic Washable Wool Mattress Protector and that it was a worthwhile investment! Thank you for your kind words.
Best regards
Woolroom
Very disappointing customer experience.
I returned an unused pillowcase after inspecting it and received a refund for the pillow, but Woolroom refused to refund the matching pillowcase. The explanation changed several times, from claiming it was "used" to saying it had been opened, and finally that it could not be restored to its original presentation because the ribbon had been untied and the fabric was creased.
The pillowcase was never used, washed, or damaged. I feel the return policy was applied in a way that was not clear at the time of purchase. Unfortunately, this experience means I will not be shopping with Woolroom again.
June 2, 2026
Unprompted review
Reply from Woolroom
Hello Olga,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your return experience.
We understand your frustration regarding the pillowcase refund and the explanations you received during the process. We strive to apply our returns policy consistently and communicate clearly with our customers, and we're sorry if this was not your experience.
Our returns team assesses all returned items to determine whether they can be resold in their original condition. We appreciate that you did not use, wash, or damage the pillowcase but the product was not in the condition it arrived with you in. We recognise that the reasons provided for the refund decision may not have been communicated as clearly as they should have been.
We value all customer feedback as it helps us identify areas where we can improve our processes and communication. We're sorry that this experience has impacted your confidence in Woolroom and appreciate you bringing your concerns to our attention.
Kind regards
Woolroom
Reply from Woolroom
Hello
We are so happy you found our product to be of excellent quality with quick, flawless delivery! We appreciate your feedback.
Best regards
Woolroom
Fantastic pillow
Fantastic pillow. Very comfortable and supportive. Has really helped to alleviate my neck pain . Leading to many uninterrupted nights sleep.
May 5, 2026
Reply from Woolroom
Hello
We're so pleased our pillow provides comfort and support, alleviating your neck pain for uninterrupted sleep. Thank you for sharing!
Best regards,
Woolroom
So delighted with medium weight duvet…
So delighted with medium weight duvet we went ahead and also purchased light one - these 2 will be sufficient for all seasons
Excellent products and speedy delivery
April 7, 2026
Reply from Woolroom
Hello
We're so happy you're delighted with your duvet and that our products and speedy delivery met your expectations. Thank you for your wonderful feedback!
Best regards,
Woolroom
Don't bother with this company
I wish I had read these reviews before I ordered. Shop elsewhere would be my advice! Delivery completely messed up...more than once, dishonest communication, and an altogether stressful and expensive shopping experience. I wrote a long email to explain my experience...response from the manager (when I asked it to be passed up) was...how can I help? Hmmm, try answering the email would be a good start!
June 2, 2026
Unprompted review
Reply from Woolroom
Hello Helen,
Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to deal with repeated delivery issues, especially when you felt your concerns were not being properly addressed.
We appreciate you taking the time to write a detailed email outlining your experience, and we're sorry that our response left you feeling unheard. That was certainly not our intention. We recognise that when a customer has already explained their concerns in detail, they expect those concerns to be acknowledged and addressed directly.
We strive to provide clear communication and a positive customer experience, and we're disappointed to learn that we fell short in your case. Your feedback has been shared with the relevant teams for review so we can better understand what happened and identify opportunities to improve.
Thank you again for bringing this to our attention, and we sincerely regret the frustration and inconvenience caused.
Kind regards
Woolroom
Products are top quality
Products are top quality - Mattress cover and pillow covers is what I purchased. I wish I had purchased my summer wool quilt from Woolroom. I'm sure it is lovely. Shipping and delivery great and no plastic, which is so appreciated. Intend to purchase in the future!
February 12, 2026
Reply from Woolroom
Hello
We're so pleased to hear you're delighted with the quality of your mattress and pillow covers! It's wonderful that you appreciate our plastic-free shipping. We look forward to assisting you with future purchases.
Best regards,
Woolroom
Excellent duvet
Excellent duvet! Ever since I started sleeping under the Woolroom sheep wool duvet, my sleep comfort has become incomparably better. It is lightweight yet perfectly warm – neither too hot nor too cold. The wool regulates temperature wonderfully and is breathable, so I wake up rested, without feeling stuffy or overheated. Additionally, the duvet is quiet, doesn't rustle, and drapes beautifully over the body. I recommend it to anyone who values natural materials and quality craftsmanship. Woolroom – I'm a fan.
May 5, 2026
Reply from Woolroom
Hello
We are so pleased to hear that our duvet has made such a positive difference to your sleep comfort. It's wonderful to know you appreciate its lightweight warmth, temperature regulation, and quiet drape. Thank you for your kind words and recommendation!
Best regards,
Woolroom
Summer quilt
The lightweight quilt I bought is terrific, cool in the heat of last week but warm in the cooler conditions of this week. Strange but true.
May 5, 2026
Reply from Woolroom
Hello
We're so glad our lightweight quilt is providing comfort in varying temperatures! Thank you for sharing your positive experience.
Best regards,
Woolroom
I am happy with the bedding bundle.
I am happy with the bedding bundle.
No more waking up with night sweats.
I had the all season quilt which as been brilliant during the heatwave.
Prompt delivery.
Well done woolroom.
Sally.
May 5, 2026
Reply from Woolroom
Hello
We're so happy to hear our bedding bundle has brought you such comfort and helped with night sweats! It's wonderful that the all-season quilt performed brilliantly during the heatwave. We appreciate your kind words and positive feedback.
Best regards,
Woolroom
Expensive topper was not comfortable and the delivey men booked to return the topper did not turn up…
We ordered a very expensive topper sorting about £650. We were very unhappy with the topper so asked to return it. We had 90 days trial and asked to return it about 5 weeks ago. No one contacted me to collect it so I called Woolroom and was told someone would come today. I took the day off work and yet no one has called to collect it! I am really unimpressed.
June 2, 2026
Reply from Woolroom
Hello,
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating this situation must be, particularly after requesting a return within the trial period and then waiting several weeks for a collection that did not take place as arranged.
We appreciate that you took time off work to be available for the collection, and we recognise the inconvenience and disappointment caused when this did not happen. This is not the level of service we aim to provide.
We apologise for the lack of communication regarding your return and for the frustration this has caused. Your feedback has been shared with the relevant team so that we can review what happened and work to improve our return and collection processes.
Thank you for bringing this matter to our attention, and we are sorry that your experience has not met your expectations.
Kind regards
Woolroom
Bought wool pillows
Bought wool pillows. Absolutely love them. Will be adding more wool bedding soon
January 6, 2026
Reply from Woolroom
Hello
We are so happy you love your wool pillows! We appreciate your kind words.
Best regards,
Woolroom
Reply from Woolroom
Hello
We are so glad you enjoyed our fast delivery and personal email. We appreciate your kind words.
Best regards,
Woolroom
Fantastic service
Fantastic service! Incredible quality. I sleep better and cooler. Very comfortable.
April 6, 2026
Reply from Woolroom
Hello
We are delighted you are sleeping better and cooler with our comfortable, quality products.
Best regards,
Woolroom
Solved my hot mattress problem
After trying a number of mattress cover types and brands, my final effort was to splurge on the Woolroom wool mattress cover. I was getting crazy hot on my tempurpedic mattress and I was past the return window. Problem solved. I do not have to waste money buying another mattress. I appreciated the option to return the cover if it didn’t work. But thank goodness it did!
May 4, 2026
Reply from Woolroom
Hello
We are so pleased our wool mattress cover provided the perfect solution for your Tempur-Pedic mattress, allowing you to sleep comfortably again. We appreciate your kind words!
Best regards,
Woolroom
Did not cool down my hot mattress.
The wool protector did not cool down my overly hot foam mattress as I had hoped. To be fair it did not make it any worse and it was a comfy layer. The returns process was slow - they took the full 30 days before they processed the refund, despite promptings - but it was straightforward.
April 22, 2026
Reply from Woolroom
Hello
We appreciate your feedback regarding the wool protector and the refund process. We're sorry it didn't meet your cooling expectations and regret the delay in your refund. We are always working to improve our services.
Best regards,
Woolroom
Really Happy about Plastic-Free High Quality Pillows
We are really happy with our Woolroom purchases. We got 2 pillows and a mattress pad. After watching the Plastic Detox, we wanted the items that are closest to our skin to be all natural. We love that we can adjust the thickness of our pillows with the wool. The quality is just fantastic. Even the packaging and canvas bag that the pillows come in are impressive! We will order again for sure.
April 5, 2026
Reply from Woolroom
Hello
We are so happy to hear you are pleased with your purchases! It's wonderful that you appreciate the natural materials and the adjustable thickness of the pillows. We are glad you find the quality fantastic, including the packaging. We look forward to your future orders!
Best regards,
Woolroom
Reply from Woolroom
Hello
We're so glad you love the throw and our fast delivery. We appreciate your kind words.
Best regards,
Woolroom
Quality product & luxurious sleep…
These products are fairly expensive but in my opinion you get what you pay for. It’s wonderful to be able to buy a product that’s made in the UK by a family run business and the quality is excellent. I previously had a memory foam topper with apparent cooling technology from a well known brand but unfortunately it constantly caused me to overheat. My new topper from Woolroom is luxurious, soft but supportive but most importantly it is fantastic at temperature regulation. After a few days of 30 + degree weather I can safely say that my lovely new topper hasn’t created any unnecessary warmth on hot nights. I can’t recommend the topper enough so if you’re thinking about, take the plunge!
April 13, 2026
Reply from Woolroom
Hello
We are so pleased to hear how much you are enjoying your new topper and its excellent temperature regulation, especially during warmer weather. It's wonderful to know that our commitment to quality and being a family-run UK business resonates with you. Thank you for your kind recommendation!
Best regards,
Woolroom
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