I bought a medium warm king size duvet £270 because I wanted natural materials a few months ago and I thought I'd use it before commenting. So from the moment received it looked, felt well made and... See more
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Review summary
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Love WoolRoom. I cannot recommend them enough, they have been absolutely brilliant throughout and we love our big duvet. We have the summer duvet and I can sleep without waking several times due to ov... See more
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The Organic Washable 3-in-1 Wool Duvet - All Season is the best duvet that we've ever bought. Keeps you just the right temperature. Had a issue with the duvet contacted woolroom via web chat the advi... See more
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We’ve had our king size, medium weight, Deluxe Washable Wool Duvet for a couple of months now and and found that it’s really great for temperature regulation for both myself and my partner, as one of... See more
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Company details
Written by the company
Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done naturally.
Better Sleep, Naturally!
Written by the company
- We passionately believe in helping people enjoy the benefits of life changing sleep, naturally
- For anyone who wants to enjoy better sleep, Woolroom is dedicated to providing the right solution that is scientifically proven to promote better sleep, using the incredible natural qualities of wool to help people live healthier, happier lives.
Free Tracked Delivery and Free Returns*
Next working day delivery when ordered before 2pm!
All UK orders will be shipped with DPD Local on a next working day service, when ordered before 2pm. You will receive tracking information on the day of delivery and a one hour time slot for your convenience. We also offer a free returns service for customers within mainland UK.
Contact info
33-35 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01780 461217 / +1 855 255 4136
- info@thewoolroom.com
- thewoolroom.com
4.6
Excellent
21K reviews
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Reply from Woolroom
Hello Lindsey,
Thank you for your 5 star review. We are so glad you enjoyed our product and service. Thank you for your kind words!
Kind regards,
Woolroom
Wool mattress pad does not regulate…
Wool mattress pad does not regulate heat. Requested refund one day past return window. Would not accommodate request.
March 29, 2026
Reply from Woolroom
Hello Pamela,
Thank you for sharing your feedback. We're sorry to hear that the mattress pad did not perform as expected for your sleep needs.
We understand how disappointing it can be when a product doesn't deliver the comfort or temperature regulation you were hoping for. We also appreciate your frustration regarding the timing of your return request and understand that missing the return window by a single day can feel particularly discouraging.
While our policies are in place to ensure consistency and fairness, we recognize that this experience has left you dissatisfied. Your feedback regarding both the product performance and the handling of your return request has been shared with our team for review.
Thank you for taking the time to let us know about your experience.
Kind regards
Woolroom
A quality wool throw at a good price
A quality wool throw at a good price. Very prompt delivery. Highly recommended.
April 8, 2026
Reply from Woolroom
Hello Hilary,
We appreciate your wonderful review! We are so pleased you found the wool throw to be of good quality and that delivery was prompt.
Kind regards,
Woolroom
I was impressed with the response to…
I was impressed with the response to return the pillow. Nice product but just too firm for me.
April 25, 2026
Reply from Woolroom
Hello Judith,
Thank you for your 4 star review. We're glad to hear you appreciated our return process. We understand it wasn't the right firmness for you.
Kind regards,
Woolroom
Product is well made with beautiful…
Product is well made with beautiful materials. Customer service is helpful and product arrives in a timely manner.
April 24, 2026
Reply from Woolroom
Hello Leslie,
We're happy to hear you find our product well-made with beautiful materials. We appreciate you recognising our helpful service and timely delivery.
Kind regards,
Woolroom
Amazing experience
We are returning customers( many purchases) and that on its own says a lot. Perfect service, very good quality products and eco friendly, shipping always very fast.
Thank you Woolroom!
March 23, 2026
Reply from Woolroom
Hello Iveta,
We truly appreciate your continued loyalty and positive feedback! We're delighted to hear you consistently receive perfect service, high-quality, eco-friendly products, and fast shipping. Thank you!
Kind regards,
Woolroom
Spend the money, get the mattress.
I was hesitant about getting a new mattress not only because I loved my old one but also it’s pretty pricey. However I wanted to get a non toxic mattress and my husband was hot and miserable on our memory foam mattress so I was looking into the best breathable organic non toxic mattress for the best price and Woolroom was the choice. It is a big purchase but think about how much time you spend in your lifetime in your bed. Now I ordered the medium cal king and other reviews did mention it was pretty firm for a medium. They also mentioned feeling the buttons on the mattress as well. Both are true. I took one night to adjust from memory foam to a firm mattress but I feel it’s still worth it. The bed is so breathable and high quality. We are however getting a medical grade sheepskin mattress topper from East Perry. We are currently using a down comforter for a topper until the other is made and shipped. I do recommend this mattress as it just feels so much better knowing I’m sleeping on such a well made, high quality, clean materials product. I’m getting much better sleep on this mattress than any mattress I’ve ever owned.
April 23, 2026
Reply from Woolroom
Hello,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really pleased to hear you’re sleeping better and appreciating the breathability and natural materials of your new mattress.
It’s great to know that, after a short adjustment period, you’re already feeling the benefits compared to memory foam, especially in terms of comfort and temperature regulation. We also appreciate your honest feedback about firmness and the button detailing.
We’re glad you chose us for such an important purchase, and we hope your mattress continues to support many restful nights ahead.
Kind regards,
Woolroom
Arrived fine
Arrived fine, used a few times now just the thin layer for summer, very warm and comfortable, one side note though, my partner found the tag saying made in Lithuania? Bit of carbon used there to ship the wool over to produce it, then send back to UK, unless of course the sheep and wool are already there?. I guess it's just cheaper to manufacture, just shows the way of the world today.
February 12, 2026
Reply from Woolroom
Hello
We are happy to hear you are enjoying the warmth and comfort of your new item. We appreciate your feedback regarding the manufacturing location and understand your thoughts on global production.
Best regards
Woolroom
Reply from Woolroom
Hello Linda
We appreciate your positive feedback on our products and our company. We are grateful for your support and kind review.
Many Thanks
Woolroom
Excellent service
My wool pillow filling arrived super quick. It has boosted my lovely Woolroom pillow perfectly.
April 22, 2026
Reply from Woolroom
Hello Sue
Thank you for your review. We are so pleased to hear your wool pillow filling arrived quickly and perfectly boosted your pillow! Thank you for your review.
Many Thanks
Woolroom
Good service
Pillow was great for my allergies but not very comfortable unfortunately.
Good customer service, refund processed with no problem within the 30 day sleep trial.
March 27, 2026
Reply from Woolroom
Hello Kirsty
We appreciate your feedback on the pillow's allergy benefits and our customer service. We're sorry it wasn't comfortable for you. Please can I ask did you find the pillow to be too firm or too soft. If you would be able to provide this further feedback we would really value it.
Many Thanks
Woolroom
Nice quality wool medium comforter
Hi quality wool medium comforter! Love the feel of it when sleeping. Breathable, natural material. Organic cotton top layer. Light wait. Love it. Pretty fast delivery, nicely packaged.
February 17, 2026
Reply from Woolroom
Hello Diana,
We're so happy to hear you love your high quality wool comforter! It's wonderful that you appreciate its breathability, natural material, and organic cotton. Thank you for your kind words and 5 star rating!
Kind regards,
Woolroom
My kind of pillow because I don’t like foam.
I think the pillow is what I needed. Mostly because i needed a pillow that can hold its shape thought out the night. I fluffed and molded the wool were I needed it and it cradled my head perfectly. Helped my neck out and all I need to do is fluff it up.
April 15, 2026
Reply from Woolroom
Hello Shawn,
We are so glad to hear our pillow is providing you with the support you needed for a comfortable night's sleep and helping your neck! Thank you for sharing your positive experience.
Many thanks,
Woolroom
Excellent product and service
Excellent service, easy to order and delivery was within days of ordering. Cannot fault the service or quality. We have ordered duvets, mattress protectors, and pillows - all superb. Cannot recommend this company highly enough for excellence and a decent nights sleep!.
April 23, 2026
Reply from Woolroom
Hell Sue,
We're delighted to hear about your excellent experience, from easy ordering to quick delivery. It's wonderful that our duvets, mattress protectors, and pillows are superb and contribute to a decent night's sleep. Thank you for your high recommendation!
Kind regards,
Woolroom
Reply from Woolroom
Hello
We are delighted you enjoyed our quality and service. Thank you for your wonderful feedback!
Best regards
Woolroom
I haven’t used my medium duvet yet as I…
I haven’t used my medium duvet yet as I have the warm one and am loath to relinquish that one just yet but if it’s as good as the winter one I am sure I shall spend the summer just as delighted.
March 26, 2026
Reply from Woolroom
Hello
We're so glad to hear you're delighted with your winter duvet! We are confident you'll love the medium one just as much.
Best regards
Woolroom
I love my pillows
I love my pillows! I’m still working on getting the fill just right. They are top quality! Ordering was easy and the pillows were shipped out quickly! I will be ordering again!
April 22, 2026
Reply from Woolroom
Hello
We're so happy you love your pillows and appreciate your kind words about their quality! We're glad ordering was easy and shipping was quick. We look forward to your next order!
Best regards,
Woolroom
Uncomfortable pillows and Bad customer service
we bought 2 pillows. Pillows were uncomfortable for both of our necks. We both can't continue to use them. big waste of money. thought we had 100 day trial but customer service was even worse than the pillows, they said no it only had 30 day trial and they were very unfriendly delivering such information.
March 9, 2026
Reply from Woolroom
Hello,
We’re sorry to hear that the pillows were not suitable for you and your partner, especially after having high expectations for both the product and the trial experience. We understand how disappointing and frustrating this must feel.
We also regret that your interaction with customer service left you feeling unsupported. Regardless of policy terms, we always aim to communicate clearly and respectfully, and it’s concerning to hear that this was not your experience.
Your feedback regarding both the comfort of the pillows and the confusion around the trial period has been shared with our team for review. We genuinely appreciate you taking the time to let us know about your experience.
Kind regards
Woolroom
I never received my order
I never received my order. The team did try to help, but not sure if there was an issue with their delivery partner, but my order was never delivered and then all of a sudden I get an email to say it is being refunded. No explanation. Such a disappointment. Not sure if I will try to order from them again or find an alternative.
April 23, 2026
Reply from Woolroom
Hello Kim
We’re very sorry to hear about your experience and completely understand your disappointment. While we’re glad our team was able to assist where possible, we recognise that this does not make up for the frustration of your order not arriving or the lack of clear communication regarding the refund.
Unfortunately, there are occasions where issues with delivery partners can impact orders unexpectedly, but we appreciate that you deserved a proper explanation and a smoother resolution. Your feedback has been shared internally so we can review what happened and improve both our communication and delivery experience moving forward.
We truly value your support and hope we may have the opportunity to restore your confidence in us in the future.
Kind regards
Woolroom
Reply from Woolroom
Hello Susan,
Thank you for your 5 star review. We're so glad to hear you're comfortable and pain free!
Kind regards,
Woolroom
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