I bought a medium warm king size duvet £270 because I wanted natural materials a few months ago and I thought I'd use it before commenting. So from the moment received it looked, felt well made and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Love WoolRoom. I cannot recommend them enough, they have been absolutely brilliant throughout and we love our big duvet. We have the summer duvet and I can sleep without waking several times due to ov... See more
Company replied
The Organic Washable 3-in-1 Wool Duvet - All Season is the best duvet that we've ever bought. Keeps you just the right temperature. Had a issue with the duvet contacted woolroom via web chat the advi... See more
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We’ve had our king size, medium weight, Deluxe Washable Wool Duvet for a couple of months now and and found that it’s really great for temperature regulation for both myself and my partner, as one of... See more
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Company details
Written by the company
Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done naturally.
Better Sleep, Naturally!
Written by the company
- We passionately believe in helping people enjoy the benefits of life changing sleep, naturally
- For anyone who wants to enjoy better sleep, Woolroom is dedicated to providing the right solution that is scientifically proven to promote better sleep, using the incredible natural qualities of wool to help people live healthier, happier lives.
Free Tracked Delivery and Free Returns*
Next working day delivery when ordered before 2pm!
All UK orders will be shipped with DPD Local on a next working day service, when ordered before 2pm. You will receive tracking information on the day of delivery and a one hour time slot for your convenience. We also offer a free returns service for customers within mainland UK.
Contact info
33-35 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01780 461217 / +1 855 255 4136
- info@thewoolroom.com
- thewoolroom.com
4.6
Excellent
21K reviews
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Uncomfortable pillows and Bad customer service
we bought 2 pillows. Pillows were uncomfortable for both of our necks. We both can't continue to use them. big waste of money. thought we had 100 day trial but customer service was even worse than the pillows, they said no it only had 30 day trial and they were very unfriendly delivering such information.
March 9, 2026
Reply from Woolroom
Hello,
We’re sorry to hear that the pillows were not suitable for you and your partner, especially after having high expectations for both the product and the trial experience. We understand how disappointing and frustrating this must feel.
We also regret that your interaction with customer service left you feeling unsupported. Regardless of policy terms, we always aim to communicate clearly and respectfully, and it’s concerning to hear that this was not your experience.
Your feedback regarding both the comfort of the pillows and the confusion around the trial period has been shared with our team for review. We genuinely appreciate you taking the time to let us know about your experience.
Kind regards
Woolroom
I never received my order
I never received my order. The team did try to help, but not sure if there was an issue with their delivery partner, but my order was never delivered and then all of a sudden I get an email to say it is being refunded. No explanation. Such a disappointment. Not sure if I will try to order from them again or find an alternative.
April 23, 2026
Reply from Woolroom
Hello Kim
We’re very sorry to hear about your experience and completely understand your disappointment. While we’re glad our team was able to assist where possible, we recognise that this does not make up for the frustration of your order not arriving or the lack of clear communication regarding the refund.
Unfortunately, there are occasions where issues with delivery partners can impact orders unexpectedly, but we appreciate that you deserved a proper explanation and a smoother resolution. Your feedback has been shared internally so we can review what happened and improve both our communication and delivery experience moving forward.
We truly value your support and hope we may have the opportunity to restore your confidence in us in the future.
Kind regards
Woolroom
Reply from Woolroom
Hello Susan,
Thank you for your 5 star review. We're so glad to hear you're comfortable and pain free!
Kind regards,
Woolroom
Very good ethical company
Very good ethical company. Bought the wool duvet years ago for menopause - use all year round. Fab!
April 22, 2026
Reply from Woolroom
Hello Jan,
Thank you for taking the time to leave us your 5 star review. We're so glad our wool duvet has been a fabulous, year-round comfort for you! Thank you for your kind words.
Kind regards,
Woolroom
I’m over the moon with my bedding
I’m over the moon with my bedding. It’s excellent quality and beautifully comfy.
March 26, 2026
Reply from Woolroom
Hello,
Thank you for your 5 star review. We're so happy to hear you love your bedding! We appreciate your kind words.
Kind regards,
Woolroom
Reply from Woolroom
Hello
We appreciate your positive feedback! We're glad you love our bedding.
Best regards,
Woolroom
I ordered a pillow because im switching…
I ordered a pillow because im switching to all natural materials,I absolutely love the pillow,I did have to order some more wool because I like having my head a little more elevated,and it worked out great..I will continue to order from the woolroom 🙂
March 25, 2026
Reply from Woolroom
Hello
We're so glad you love your new pillow and that it's helping you transition to natural materials! It's wonderful to hear that adding more wool helped achieve your desired elevation. We appreciate your continued support.
Best regards,
Woolroom
Not receive order
April 22, 2026
Reply from Woolroom
Thank you for your email. We have checked our records and can see that the items were shipped the day after the order was made. Please check any email correspondence from us regarding a tracking number. You will have also received a note from the shipping carrier to pay the import duties relating to the order as well as this was being imported in Poland.
If you're still unable to locate this contact then please get in touch with our team to investigate further.
Many thanks,
Woolroom
I am so disappointed with this…
I am so disappointed with this ridiculous hard pillows that clump. There is no comfort. For sure the most money I have spent on a pillow and I can’t even use them. I went to go return but was out of the short return policy I thought I would have had 30 days but it was such a short time frame. I would not be leaving this review if I could have exchanged them.
March 25, 2026
Reply from Woolroom
Thank you for your review. We are sorry to hear that the pillow didn't work out for you. Pillows and other bedding items are incredibly personal which is why we offer our 30 night trial periods, you had this and could have returned the pillow within the time frame if required. We can see that you requested this outside of the generous 30 night period which is why the return was rejected in accordance with the return policy.
Many thanks,
Woolroom
Loose duvet cover
The fabric is nice enough. The color choices are a bit boring. My biggest problem is the loose duvet cover. I purchased everything from woolroom assuming that it would all be cut to the right sizes for a tight fit. No such luck. I'm sick of trying to straighten my comforter every morning. It's either bunched up at the bottom or top of the duvet cover each time I wake up. Needs ties or snaps somewhere to hold everything in place. Shipping was also slow. I received my sheets weeks before the duvet cover for some reason.
March 20, 2026
Reply from Woolroom
Thank you for your review. We are sorry to hear the duvet cover didn't work out for you and that the color choices weren't to your liking. Rest assured we are working on solutions for both and will be coming in a couple of months.
Regarding the shipping timeframes, the duvet cover was a pre-order item as it was out of stock so this was shipped as soon as it became available. Your other items were delivered 3 days after you placed the order initially so within our quoted shipping times of 2-4 days.
Thank you for your feedback and we hope to welcome you back in the future.
Many thanks,
Woolroom
Lovely products!
I have bought a single quilt, a double protector base cover, and a duvet cover, sheet and pillowcase- I am delighted with all of these purchases.
The wool duvet is a particular favourite- light, warm and very comfortable.
The bed linen, I have yet to try!!
Looks excellent!
All was packed beautifully, and came very quickly!
March 23, 2026
Reply from Woolroom
Hello Fiona
Thank you for your review. We're so pleased to hear you are delighted with your purchases, especially the wool duvet! It's wonderful that you find it light, warm, and comfortable. We appreciate you sharing your positive experience with us.
Many Thanks
Woolroom
Wool comforter blanket
Trial period good for use of blanket and return was good. I got the one that suits me best. I am happy with the light wool comforter that is washable, deluxe(blanket).
March 24, 2026
Reply from Woolroom
Hello
We're so pleased you found the perfect washable, light wool comforter! It's wonderful to hear you're happy with it. Thank you for your feedback.
Best regards,
Woolroom
25% Hidden Extra Costs
I ordered a product from Woolroom on line from their shop. The total cost including €18.44 for delivery was € 199 . A couple of days later Courrier company sends me an email looking for another €50 for customs charges which I was completely unaware of. I canceled the order and refused to pay DPD and asked Woolroom for a refund .They told me I would be charge 50 % restocking fee which they then reduced to 20% after I argued it . These costs should be included in the Total cost and as a company exporting to Ireland they should have custom clearance in place .
April 21, 2026
Reply from Woolroom
Thank you for your review. As the UK is no longer a part of the EU all shipments going to destinations outside of the UK will require you to pay your local duties and taxes. We remove this from the price of the goods so you are charged by us ex-VAT and then your local rates will apply. This is standard procedure of ordering from abroad since 1st January 2021.
We are unable to include these fees at the time of checkout and like many other companies we leave it to the end consumer to pay these fees based on their location.
regarding our restocking fees these are simply to cover the shipment and cost of failed deliveries coming back to us. Whilst they may be high, they are simply passing on additional costs associated to us from your refusing the package.
Many thanks,
Woolroom
Incredible pillow
Incredible pillow, l shape pillow and double organic duvet. Has been warm on cooler nights but kept me cool when get hot in the night. Re the pillow will be ordering more wool as like it a bit firmer but otherwise that’s personal preference and it’s an option to customise. Request to wool room: Please make linen covers for your l-shape pillows.
April 14, 2026
Reply from Woolroom
Hello
We're so glad you're enjoying the comfort and temperature regulation of our pillow and duvet! We appreciate your feedback regarding the firmness and your excellent suggestion for linen L-shape pillow covers. We will certainly consider this.
Best regards,
Woolroom
Excellent quality at a respectable price
April 20, 2026
Reply from Woolroom
Hello
We truly appreciate your positive feedback on our product's excellent quality and respectable price.
Best regards
Woolroom
Easy to navigate website and wide…
Easy to navigate website and wide choice of products
March 23, 2026
Reply from Woolroom
Hello
We're glad you found our website easy to use and liked our product selection. Thank you!
Best regards
Woolroom
Make the purchase
The wool pillow with washable cover is fantastic. The quality of which is superlative and without comparison. I have never slept so well than when using the pillow I ordered from Woolroom. I am seriously considering their matters toppers and blankets. Can not recommend enough. Make the purchase and watch how your life changes.
April 20, 2026
Reply from Woolroom
Hello Greg
We are so pleased to hear that our wool pillow has made such a positive difference in your sleep! It's wonderful that you are considering our other products. Thank you for your kind recommendation. Thank you again for your valuable feedback.
Many Thanks
Woolroom
I bought a wool mattress and I love it
I bought a wool mattress and I love it. Its flatter than the usual type of duvet but thats ok, it still fits the duvet covers well. Keeps me warm...
March 23, 2026
Reply from Woolroom
Hello Denise
We're so glad you're loving your wool mattress and its warmth! We appreciate you sharing your positive experience.
Many Thanks
Woolroom
Reply from Woolroom
Hello
We appreciate your kind words. We are so pleased you enjoyed your order.
Best regards,
Woolroom
Gorgeous mattress topper which everyone…
Gorgeous mattress topper which everyone comments on in our spare room
March 23, 2026
Reply from Woolroom
Hello Lucy
We're glad to hear you love our mattress topper and that it's a hit with guests! Thank you again for your review.
Many Thanks
Woolroom
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