XSTANCE Reviews 

791
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its quality and effectiveness in relieving various pains, including plantar fasciitis, heel pain, and even back and hip issues, often after trying numerous other solutions. Many found the insoles to be comfortable and noted a significant improvement in their ability to walk and stand for long periods, with some even ordering multiple pairs for different shoes. The customer service is often highlighted as excellent, with quick and helpful responses to inquiries, easy return processes, and efficient resolution of order issues. However, some customers also noted issues with the product being too thick for certain shoes or causing increased pain, particularly for those with flat feet or other specific conditions. A few other people also felt that customer service was poor, mentioning slow or no responses to emails and difficulties with returns or order discrepancies.

What people talk about most

Product

Customers consistently note positive experiences with the product, with many finding the insoles provide good... See more

Quality

Consumers find quality to be positive, with many reviewers praising the insoles for their good arch support... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and... See more

Customer service

Customers had positive experiences with customer service, often describing it as fast, professional, and... See more

Order

Users describe positive interactions with order, often praising the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more

Rated 5 out of 5 stars

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more

Rated 5 out of 5 stars

This was my second attempt to return products I unfortunately was not able to use. Second time was a charm. I emailed my post office tracking receipts and was promptly refunded my money. (First atte... See more

Rated 5 out of 5 stars

Customer service made it very easy to return my insoles and have them credited back to my account. My husband seems to be doing well with his. I subsequently found out I have a torn gluteus maximus mu... See more


Company details

  1. Foot Care

Written by the company

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

791 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(791)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

I must admit I was very skeptical

I must admit I was very skeptical. Everyone claims their product is the best or it will cure this or that but all bs. I've been using these insoles for just a little while and I had to admit they work. My whole body is feeling better, less pain in my knees, and hips.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

The relief is real!

I’ve worn the insoles for only a few days. I am able to take longer walks and my feet don’t hurt like they used to. I stand a lot at work and my feet don’t hurt at the end of the day. They really work!

August 19, 2025
Unprompted review
Rated 4 out of 5 stars

Before I got the insoles

Before I got the insoles, I had significant pain in my left heel. That foot/ankle are definitely "out" of alignment. Since I got the insoles, pain is almost completely gone and since I walk ALOT, I am super grateful. Only thing holding back from 5 star rating is..time. Waiting to be sure foot is healed and pain doesn't return. Thank you

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

These inserts are amazing

These inserts are amazing! It's like I stumbled onto the product of a lifetime. Thank you so much for this much needed product.

August 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Finally

I work 12 hr shifts and at the end of the day my feet were killing me. Tried other insoles but these worked at the end of the day on the first day I tried them. Highly recommend

August 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Insoles

Easy to order and easy to put in shoes, but it does take some slow getting body used to them. So I wear a couple hours a day and will gradually work up more time. So far they are comfortable and I hope it will help my knees and hips.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very comp

I ordered some more because they have really helped my husband‘s feet so much that he thought hr would put them in all of shoes.

August 10, 2025
Unprompted review
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Rated 4 out of 5 stars

Excellent inserts

Excellent inserts. The slippers had no arch support that I could tell, using inserts with them not an option, otherwise would have given a 10. Got 50% refund and didn't have to return, transaction occurred with no problem.

August 2, 2025
Unprompted review

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