XSTANCE Reviews 775

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in alleviating various foot and back pains, with many reporting significant improvements in comfort and mobility. The quality of the product is frequently highlighted, with consumers noting its supportive arch and overall comfort. The customer service is also highly regarded, with many people appreciating the quick and helpful responses to their inquiries and issues. However, some customers also noted issues with the product not fitting certain shoe types or causing increased pain in some cases. A few other people also felt that the customer service was unresponsive or difficult to reach, particularly regarding returns or order discrepancies.

What people talk about most

Product

People report positive experiences with product. Many customers praise the product as a "miracle" for pain... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the insoles as well-made... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising quick and helpful replies to emails... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more

Rated 5 out of 5 stars

These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more

Rated 5 out of 5 stars

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more

Rated 5 out of 5 stars

This was my second attempt to return products I unfortunately was not able to use. Second time was a charm. I emailed my post office tracking receipts and was promptly refunded my money. (First atte... See more


Company details

  1. Foot Care

Written by the company

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

775 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Honest assessment

Your representative was completely honest with me when I asked if your product was suitable for my particular issues. Sadly, it was not but hopefully in the future there will be something you can provide.

September 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Great comfortable insoles

Great comfortable insoles. My right foot pronates due to a tendon and I lost my arch. So especially for this right foot the insole stabilizes and makes walking more comfortable.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Xstance was very good about refunding…

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt ! Have 3 pairs now .
Would highly recommend them for anyone who has feet issues
Especially those who have fasciitis

August 26, 2025
Unprompted review
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Rated 5 out of 5 stars

I must admit I was very skeptical

I must admit I was very skeptical. Everyone claims their product is the best or it will cure this or that but all bs. I've been using these insoles for just a little while and I had to admit they work. My whole body is feeling better, less pain in my knees, and hips.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

The relief is real!

I’ve worn the insoles for only a few days. I am able to take longer walks and my feet don’t hurt like they used to. I stand a lot at work and my feet don’t hurt at the end of the day. They really work!

August 19, 2025
Unprompted review
Rated 4 out of 5 stars

Before I got the insoles

Before I got the insoles, I had significant pain in my left heel. That foot/ankle are definitely "out" of alignment. Since I got the insoles, pain is almost completely gone and since I walk ALOT, I am super grateful. Only thing holding back from 5 star rating is..time. Waiting to be sure foot is healed and pain doesn't return. Thank you

August 8, 2025
Unprompted review
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Rated 5 out of 5 stars

These inserts are amazing

These inserts are amazing! It's like I stumbled onto the product of a lifetime. Thank you so much for this much needed product.

August 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Finally

I work 12 hr shifts and at the end of the day my feet were killing me. Tried other insoles but these worked at the end of the day on the first day I tried them. Highly recommend

August 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Insoles

Easy to order and easy to put in shoes, but it does take some slow getting body used to them. So I wear a couple hours a day and will gradually work up more time. So far they are comfortable and I hope it will help my knees and hips.

August 8, 2025
Unprompted review

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