XSTANCE Reviews 774

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in alleviating various foot and back pains, with many reporting significant improvements in comfort and mobility. The quality of the product is frequently highlighted, with consumers noting its supportive arch and overall comfort. The customer service is also highly regarded, with many people appreciating the quick and helpful responses to their inquiries and issues. However, some customers also noted issues with the product not fitting certain shoe types or causing increased pain in some cases. A few other people also felt that the customer service was unresponsive or difficult to reach, particularly regarding returns or order discrepancies.

What people talk about most

Product

People report positive experiences with product. Many customers praise the product as a "miracle" for pain... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the insoles as well-made... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising quick and helpful replies to emails... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more

Rated 5 out of 5 stars

These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more

Rated 5 out of 5 stars

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more

Rated 5 out of 5 stars

This was my second attempt to return products I unfortunately was not able to use. Second time was a charm. I emailed my post office tracking receipts and was promptly refunded my money. (First atte... See more


Company details

  1. Foot Care

Written by the company

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

774 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Cheap, flat slippers

I purchased the slippers and was very disappointed.
The product is a cheap, lightweight, piece of plastic which has no arch support whatsoever.
They are not worth anything close to the cost.
Unfortunate because the insoles are a good product.

March 8, 2026
Unprompted review
XSTANCE logo

Reply from XSTANCE

Hi there,

Thank you for taking the time to share your experience and we’re genuinely sorry to hear that the slippers didn’t meet your expectations. We designed these slippers with tired feet in mind - the thick yet extremely lightweight EVA foam is meant to absorb shock and keep your feet warm on cold floors during winter. The anti-slip soles and raised edges are there to help stabilize every step and keep you safe, even on wet surfaces, while the breathable materials help prevent dampness, stickiness, and odor in humid weather.

That said, we completely understand that everyone’s feet and comfort preferences are different, and it sounds like these slippers weren’t the right fit for you. We truly appreciate your honest feedback, and we’ll use it to continue improving our products.

On the other hand, we’re glad to hear that you’ve had a positive experience with our insoles - that means a lot to us! To help, we’d be happy to explore exchanging your slippers for a pair of insoles that may better suit your needs. Just reach out to us at support@thexstance.com and we’ll make it as easy as possible.

Thank you again for your feedback and for helping us keep improving. Your experience truly matters to us, and we hope we can turn it into a positive one for you.

--XSTANCE Team--

Rated 5 out of 5 stars

I have had plantar faciatis in the past…

I have had plantar faciatis in the past so I have prescribed insoles. I was looking for another insole that had great arch support. I feel xstance insoles really help with minimizing any reoccurance of the heel issues. I bought 4 pair so I have enough to share among the different shoes that I wear.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

So far I’m up to 5 pair of these

So far I’m up to 5 pair of these. They definitely have been an incredible upgrade from both original and store bought insoles. They are a little too thick for some of my shoes and sneakers so wondering if there’s a more refined option here for my shoes, loafers, oxfords etc. but overall these things have helped me feel way more comfortable than I have in years standing fr long periods of time. I’m a dj that does private events which means a lot of 4 - 7 hour sets. And by day I’m walking properties and buildings. This may have added about 5 years to each of those careers

March 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Don't buy these

Don't buy these! The worst inner soles ever. The arch is way to high. Trying to return them but the customer service is horrible

March 1, 2026
Unprompted review
XSTANCE logo

Reply from XSTANCE

Hi there,

We’re sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating it can be when a product doesn’t feel right or when support doesn’t meet expectations.

Our XSTANCE insoles are designed with a medium arch, so they’re generally not too high, but sometimes they can feel different at first. In general, we recommend wearing them for just a few hours in the beginning and gradually increasing the time as your feet adjust. This helps your muscles and posture get used to the support. Also, because our insoles slightly increase foot height, we suggest removing your original insoles before inserting the XSTANCE ones to create more space and comfort.

We also always strive to provide impeccable customer service, and we’re genuinely sorry if we fell short in your case. If you’re not satisfied in any way, we encourage you to reach out directly at support@thexstance.com. We’d love the chance to help make things right and learn how we can improve.

Thank you again for your honest feedback - it really helps us do better!

Warm regards,
The XSTANCE Team

Rated 5 out of 5 stars

Noticably more comfortable

I cannot speak to the longevity of these insoles, yet, but they fit perfectly and work to relieve my for pain all day long!
Will definitely buy a few more pairs to place in all of my different shoes!

February 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Jessica helped me with my accidental…

Jessica helped me with my accidental double order concern and was very fast acting. She gave me alternative options and processed my choice in a very timely manner. Excellent customer service! Thank you!

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had some lingering heel pain even…

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basically pain free. The extra arch support I feel in yours made a big difference!

January 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Saw advertisement on Facebook,ordered…

Saw advertisement on Facebook,ordered and delivered within days. Replaced insoles in three pairs of shoes. In a few days there was a noticeable improvement in foot comfort AND my back pain almost disappeared which I assumed was connected to not walking properly before using the XSTANCE insoles.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great support for their products

I Recieved a defective insole and emailed support. Support got back to me immediately and said a new one would be sent out at no charge. Appreciate businesses that back up their products and do not require you to pay for shipping a defective one back.

February 4, 2026
Unprompted review

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