XSTANCE Reviews 774

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in alleviating various foot and back pains, with many reporting significant improvements in comfort and mobility. The quality of the product is frequently highlighted, with consumers noting its supportive arch and overall comfort. The customer service is also highly regarded, with many people appreciating the quick and helpful responses to their inquiries and issues. However, some customers also noted issues with the product not fitting certain shoe types or causing increased pain in some cases. A few other people also felt that the customer service was unresponsive or difficult to reach, particularly regarding returns or order discrepancies.

What people talk about most

Product

People report positive experiences with product. Many customers praise the product as a "miracle" for pain... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the insoles as well-made... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Response time

Reviewers highlight positive aspects of response time, with many praising quick and helpful replies to emails... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple and easy, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more

Rated 5 out of 5 stars

These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more

Rated 5 out of 5 stars

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more

Rated 5 out of 5 stars

This was my second attempt to return products I unfortunately was not able to use. Second time was a charm. I emailed my post office tracking receipts and was promptly refunded my money. (First atte... See more


Company details

  1. Foot Care

Written by the company

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

774 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Relief in minutes

It was a matter of minutes that I felt relief in my foot pain. Had to do a little trimming to custom fit my shoe. Not sure how long they will hold up so I'm glad I ordered several pair. Highly recommended.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

They are truly a blessing to our Feet 😇

These Insoles have really made a difference in my walking and standing. I bought some for my Husband and he feels the same. I told my work friend about them and she’s just as happy as I am. I’m truly grateful, thank you😇

January 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Helped him but not me😞 Refund in a flash!

While the inserts seem to be possibly helping my hubby, they're causing more pain for me. I emailed requesting the steps for returning my inserts. It was very easy to return the inserts and my money was returned quickly.

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Wanted to return two unopened packages…

Wanted to return two unopened packages of these insoles. Only response is will get back to you in 24 hours. So far only response is a different claim number for each. Worst customer service ever.

January 10, 2026
Unprompted review
XSTANCE logo

Reply from XSTANCE

Hi Rose,

We’re truly sorry for the frustration and concern this situation has caused. We understand how upsetting it can feel when you’re trying to arrange a return and things don’t seem clear right away, and we appreciate you taking the time to share your experience.

We always aim to respond to all inquiries within 24 hours. If you didn’t receive our earlier emails, we kindly suggest checking your spam or junk folder, as our messages can occasionally be filtered there. Regarding the different claim numbers you received, these are automatically generated to help us properly track and process each request. This system allows our team to actively monitor your request, ensure nothing is missed, and reassure you that your case is being reviewed and handled. We’ll be getting back to you with updates as soon as possible.

We’re also sorry to hear that the insoles didn’t meet your expectations, which led you to request a return. Please rest assured that we’re committed to making this right, and once the return process is completed, your refund will be issued accordingly.

If you have any questions in the meantime or need further assistance, please don’t hesitate to reach out. We’re here to help and want to make sure this is resolved smoothly for you.

- XSTANCE TEAM -

Rated 5 out of 5 stars

Pain free at last !

Have tried others with little success. XSTANCE works for me finally and pain/ limp is gone. I now have these in three pairs of my shoes. Thank you for making a product that really works for me.

January 7, 2026
Unprompted review
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Rated 5 out of 5 stars

I am wearing them now

I am wearing them now! What a difference it makes in my day and night. My calluses seem to be much less because of good circulation. I am a believer!

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

As good as the $600 orthotics from the Dr.

the overall experience from purchase to delivery was excellent and I love the BOGO on 2 pairs of Xstance so that both my hubs and I can wear them in 2 sets of sneakers. Great promo! They do offer support for the arch and for the heels. I have classic heel spurs and I am not experiencing pain with the Xstance as I was. I think they actually rival my $600 podiatrist orthotics.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Hip pain

Well, I’ve been suffering from hip pain, had a Dr tell me that because I’m 75 I might need a replacement. I also have fallen arches. Decided to see if the arches might be causing my hip issues. Put the XStance inserts in my shoes one week ago and what a difference. My gait has improved, I feel stable when I walk, and the hip pain is 75% better. These inserts are the best and very inexpensive compared to others I’ve seen.

December 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing Product, Amazing Price!

The product is amazing! It relieved my plantar fasciitis pain almost immediately. The pain was completely gone in 36 hours. I ended up ordering 4 more pairs for all of my shoes. Prior to this, I have tried everything from shots to braces to other insoles. They are extremely comfortable and work as advertised!

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

My husband they have helped him so much…

My husband they have helped him so much standing on concrete for 48 yrs his feet hurt so bad but he says they have helped alot .Great company doing business is easy and reliable. Thank you so glad we found each other

December 8, 2025
Unprompted review
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Rated 1 out of 5 stars

I ordered $156 worth of insoles

I ordered $156 worth of insoles. They are quite painful within minutes of putting weight on them. I have tried multiple times to reach out them to return them based on their 90 day return satisfaction promise. No one will answer my emails, their phone number is a farce. No one is EVER available to take a call. All their hype on the website about their return promise, "not a scam" etc. are all just talk. Horrible experience with xstance.

December 24, 2025
Unprompted review
XSTANCE logo

Reply from XSTANCE

Hi there,

We’re truly sorry to hear about your experience. This is definitely not the type of experience we want any of our customers to have with XSTANCE.

We’d like to mention that breaking in your insoles is important. We recommend wearing them for a few hours at a time in the beginning and gradually increasing usage over several days until you become accustomed to the support. It’s normal for them to feel uncomfortable or unusual at first, but proper footwear can have a significant impact on your posture and body movement.

Our support team is also available 24/7 to ensure every concern is addressed promptly, with responses within 24 hours in the order they are received. If you’ve already reached out via email and haven’t received a response yet, it’s worth checking your spam or junk folder as messages sometimes end up there. Our phone lines are currently experiencing very high demand as well due to our rapid growth, which can make it harder to reach us immediately but this is something we’re actively improving as we continue to expand.

Please rest assured, we stand by our 90-day money-back guarantee. Whatever happens, you can be confident that you will receive a refund if our insoles don’t work for you.

We truly appreciate your feedback and hope we can turn this experience around for you.

— The XSTANCE Team —

Rated 5 out of 5 stars

Just the job :)

I had a Trimalleolar fracture of my left ankle and these insoles have been a godsend. The arch support keeps my foot in line and helps me walk a lot safer than without them.
I have 4 pairs in different trainers and shoes and even my slippers, they lift my foot as I cannot walk barefooted.

December 1, 2025
Unprompted review

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