I am a frequent high-end beauty shopper, but my recent experience with Cult Beauty (part of The Hut Group) has been appalling. I returned a pristine, unused foundation, only to be met with a "final de... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Do not ever work here ever. You will get mixed shifts every single week without fail. They will give you a written warning for been sick even with mental health problems. No life balance what so ever.... See more
**avoid like covid** First order was RTS after 1 try apperently because label has come off, replacement order then goes missing. Confirmed with Evri that they got no idea after a week later. Still... See more
Things used to be quite ok but since THG changed to RelayTech for their deliveries it’s horrendous. No tracking for customers just don’t care. Any company that signs up for delivery with a company tha... See more
Company details
Information provided by various external sources
The Hut Group is a British e-commerce company with headquarters in Manchester Airport, Manchester.
Contact info
M90 1QX, Manchester, United States
- thg.com
1.2
Bad
103 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can't give more than one star
Can't give more than one star. They would lose my packages so often - specially the ones I paid express delivery for. Noone would contact me to apologize for a delay or a problem. I believe they have someone there stealing customer's orders because WHY NOT??? 👎🏻
September 11, 2019
Unprompted review
Lizi was great helpful and friendly
February 13, 2019
Unprompted review
Fantastic shop with all you need in a hut!
Fantastic place that has everything you need. This website feels more personal than amazon and has more offers of what I want and need than I ever get from amazon! All in all very reccomended!
April 19, 2014
Unprompted review
GREAT SERVICE WITH QUALITY PRODUCTS AT AFFORDABLE PRICING
NO PROBLEMS BUYING GREAT CLOTHES AT COMPETITIVE PRICES,PROMPT SERVICE WITH FAST DELIVERY WITH SECURE PAYMENTS.
April 16, 2014
Unprompted review
Brilliant, friendly and helpful staff. Great to work with.
I have worked with thehutgroup.com several times now and cannot recommend them enough. Everyone I've come into contact with are a real credit to the company and make working with them a pleasure. Staff are incredibly friendly and helpful, they are quick to respond to correspondence and willing to help you out whatever the situation. Working with them as a blogger has been a brilliant opportunity to build up a great relationship which I hope continues to grow in the future.
May 16, 2013
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.