Things Engraved Inc. Reviews 1,968

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their satisfaction with items like personalized necklaces, engraved plates, and custom photo blocks. Many people also commend the speedy order processing and delivery, often noting that their items arrived much faster than anticipated. The service, including helpful staff and efficient communication, is frequently mentioned as a key positive aspect, with reviewers appreciating the smooth process from ordering to receiving their custom items. However, some customers also noted issues with product quality, such as defective zippers, scratched items, or engraving that wasn't centered. A few people experienced problems with the online ordering system being glitchy, and some were dissatisfied with the color accuracy of products compared to online images. There were also occasional concerns regarding packaging quality, with some boxes arriving damaged or not fitting the items properly, and a small number of printing errors on trophies.

What people talk about most

Product

Reviewers mention positive feedback about product quality and customization. Many customers praise the quick... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of the ordering... See more

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the speed... See more

Quality

Customers had positive experiences with quality. Many reviewers were pleased with the final product, noting... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

From the get go I appreciated their patience between online chats which was helpful & a Christmas buy! CS chat help allowed a mock up of the gift & their suggestions helped seal the deal. Highly reco... See more

Rated 5 out of 5 stars

I'm incredibly impressed with the service from Things Engraved. They were fast, verified the mock-ups with real humans, and sent it out so fast that my package arrived sooner than some Amazon stuff I... See more

Rated 5 out of 5 stars

We ordered an embroidered pet bed for our new kitten. The bed arrived and is exactly what we were looking for, however, the zipper was defective. I contacted customer service and the agent asked me... See more

Rated 5 out of 5 stars

Five stars every single time I order through Things Engraved! Their customer service is second-to-none, with friendly and knowledgeable staff. But just as importantly, their products are great quality... See more


Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Hobby Store
  6. Jewelry Store
  7. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Staff!

The people that take the order are wonderful. I was on a time crunch and working on what I wanted on Sunday and I got a response back right away.

March 15, 2026
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Rated 5 out of 5 stars

I purchased a custom engraved plate for a gift

I purchased a custom engraved plate for a retirement gift. I appreciated the range of products in this category, and when I contacted customer support with the engraving deals, the response with prompt and professional. Within 2 days, the mock-up was available for review, and shortly after approval, the product was paid for and shipped to me.
The plate was precisely pictured as in the mock up and I am pleased with the result.
It was an excellent experience working with Things Engraved.

March 18, 2026
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Rated 5 out of 5 stars

Very Happy with the Product

Very Happy with the Product. Got exactly what I was looking for. Kudos to the exceptional Customer Service they give. Prompt with their replies, and the packaging for the products was beautiful too.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience! My order was done quickly and arrived right on time. The team was very helpful with the mock-up and made everything exactly how I asked. Communication was fast and the turnaround time was amazing. Highly recommend!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Product & Service

I ordered six customized whiskey glasses on Sunday, received a proof to approve on Monday and received the glasses on Thursday! They are perfect! The customer service I received throughout this process was outstanding! Definitely recommend!

March 12, 2026
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Rated 5 out of 5 stars

Very happy

The person I spoke with over email was really helpful. They created a mock up of my design and it was exactly what I wanted. They also answered all of my questions and were very prompt with their replies. The product I received matched my vision perfectly.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Label for Movie Prop

I was planning on getting something through Amazon and they just didn't have the size I wanted. I also couldn't customize the text the way I wanted. Things Engraved gave me exactly what I wanted and at a good price. I'm very happy with the time, communication and product.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

A plaque for a museum exhibit

A plaque for a museum exhibit was created by Things Engraved, and I could not be happier with the product and service. I placed the order two days ago and received it on the third day. I will use them again for further projects at my museum.

Scott McClelland
The Diablo Manor

March 5, 2026
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Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. The Customer Care person Miguel was so helpful in suggesting options and reassuring us we would get the brass plate in time. We ordered very last minute and it all worked out. Very grateful for the amazing turnaround. Thank you

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Annual trophy order

I order a new trophy every year using the same template and they make it so easy just to make a small change and it’s delivered quickly.

February 25, 2026
Unprompted review
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