Things Engraved Inc. Reviews 1,970

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional service received. Many people highlight the speed of order processing, from mock-up creation to final delivery, often exceeding expectations. Consumers appreciate the ease of customization and the helpfulness of the staff throughout the process. However, some customers also noted occasional issues with product quality upon arrival, such as scratches or defective components. A few other people also felt that the online ordering process could be glitchy, and in some instances, the final product's color or engraving placement did not perfectly match the online image or mock-up.

What people talk about most

Product

Users describe positive interactions with the product. Many customers received exactly what they asked for,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the speed of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm incredibly impressed with the service from Things Engraved. They were fast, verified the mock-ups with real humans, and sent it out so fast that my package arrived sooner than some Amazon stuff I... See more

Rated 5 out of 5 stars

Right from the time of placing the order the customer service is excellent. Responses and turn around was super quick. And once approved the item was customized and shipped really fast. I got to see... See more

Rated 5 out of 5 stars

We ordered an embroidered pet bed for our new kitten. The bed arrived and is exactly what we were looking for, however, the zipper was defective. I contacted customer service and the agent asked me... See more

Rated 5 out of 5 stars

Getting something custom made right before Christmas was surprisingly easy using Things Engraved. They were able to create something even more custom than what the picture suggested making the gift... See more


Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Hobby Store
  6. Jewelry Store
  7. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick response & high quality product

From selecting an item from the online catalogue to receiving my order, it was quick & seamless. I appreciated the help in customizing my design, as well as confirming my shipping requirements to ensure I received the item on time. Overall, a great experience. Very happy with the product I received.

January 8, 2026
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Rated 5 out of 5 stars

Great experience and product!

Thanks very much for making this gift purchase so easy! The customer service was excellent… quick and thorough email responses, change to the shipping handled easily, fast delivery, very nice product! Overall a 5 star experience!

January 7, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

My experience with Things Engraved was great! The only reason for the 4 stars was that I was very unsatisfied with my original order the colour was not at all what the online image and mock up looked like. However, their customer service to rectify the situation was excellent! They were understanding of my issue, responded quickly to my complaint, and ensured I was satisfied with the new product. I would definitely use them again and would recommend them to anyone looking for custom engraved merchandise.

December 17, 2025
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Rated 5 out of 5 stars

Very easy

I thought online ordering may be problematic but I was wrong. Communication was great - sent in my design - received a proof and made some corrections -received the final proof and received my order in 10-12 days ( this was during holiday season).
All good and as expected. Thanks

December 22, 2025
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Rated 4 out of 5 stars

Great!!

The quality of the items is great. We can contact the team via email to get the design mock up confirmed before printing. They team diligently followed up to get my design confirmed. I had a bulk order with different items with each item having different printing and different quantity. I got the correct numbers for each type and printing ordered all matching correctly. The only confusion happened was due to the many bulk orders, they mentioned the production stopped, and would not be able to continue my order, but 2 days later confirmed they had the order back in production. Since the numbers were in bulk, I got the delivery in 2 packages. Though I did expedited shipping, I got only 1 package on the expected day, the second package arrived a little late on the next day. But overall I'm happy I got all my pieces intact and in good quality.

December 30, 2025
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Rated 5 out of 5 stars

The gifts turned out beautiful

The gifts turned out beautiful, better quality that I had expected. My experience was great, the communication and efficiency was very much appreciated. They were able to design the products and send to me for approval very quickly as well as ship out for delivery. I would definitely order again

December 30, 2025
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Rated 5 out of 5 stars

Incredible experience

Incredible experience! I received an email within an hour after I placed my order to confirm the mock up, and the order was shipped the following morning. It arrived in the time it said it would and the engraving was perfect!
10/10 would recommend.

December 23, 2025
Unprompted review

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