Things Engraved Inc. Reviews 1,970

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the exceptional service received. Many people highlight the speed of order processing, from mock-up creation to final delivery, often exceeding expectations. Consumers appreciate the ease of customization and the helpfulness of the staff throughout the process. However, some customers also noted occasional issues with product quality upon arrival, such as scratches or defective components. A few other people also felt that the online ordering process could be glitchy, and in some instances, the final product's color or engraving placement did not perfectly match the online image or mock-up.

What people talk about most

Product

Users describe positive interactions with the product. Many customers received exactly what they asked for,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Many customers highlight the speed of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality of... See more

Service

People report positive experiences with service. Customers consistently praise the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm incredibly impressed with the service from Things Engraved. They were fast, verified the mock-ups with real humans, and sent it out so fast that my package arrived sooner than some Amazon stuff I... See more

Rated 5 out of 5 stars

Right from the time of placing the order the customer service is excellent. Responses and turn around was super quick. And once approved the item was customized and shipped really fast. I got to see... See more

Rated 5 out of 5 stars

We ordered an embroidered pet bed for our new kitten. The bed arrived and is exactly what we were looking for, however, the zipper was defective. I contacted customer service and the agent asked me... See more

Rated 5 out of 5 stars

Getting something custom made right before Christmas was surprisingly easy using Things Engraved. They were able to create something even more custom than what the picture suggested making the gift... See more


Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Clothing Store
  5. Hobby Store
  6. Jewelry Store
  7. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beyond my expectation

The shot glasses were truly beyond my expectation. I loved how the business reached out to me to confirm the design & the final design was amazing.

December 20, 2025
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Rated 5 out of 5 stars

Amazing!!

Amazing!!! Super cute air fresheners for my parents of the grandkids

December 20, 2025
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Rated 5 out of 5 stars

Great experience from start to finish!

The chat function on the website was great in helping me decide what to order - an agent was available to support right away. I received the mock-ups same day, and the items were delivered quickly. Thank you so much for creating these personalized ornaments!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fast and efficient and I was kept up to date every step of the way.

I was given options to personalize my glass and sent a mock up.

December 18, 2025
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Rated 5 out of 5 stars

Quick service

Quick service. These were special items to honour a loved one that is no longer with us and I can’t wait to give them to my loved ones. Thank you.

December 18, 2025
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Rated 5 out of 5 stars

5-star service

Quick service, reasonable pricing and reliable delivery. All in all, I would go it again (actually I have - this is my second such order this fall).

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely happy customer

I was so impressed with the quality of the glasses I ordered, and the engraving was beyond what I was expecting. I was so happy that they sent me a mock picture of what I wanted, to ensure I was getting what I was asking for. Would definitely recommend this company. Great job, and a very satisfied customer. Thank you!

December 18, 2025
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Rated 5 out of 5 stars

The teamwork is excellent

The teamwork is excellent. They contacted me before processing the order to verify each engraving. I loved it because there were no mistakes, and they did a nice job. They also delivered the products within the estimated time.

December 18, 2025
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Rated 5 out of 5 stars

It was such a smooth process

It was such a smooth process. From ordering, to going over mockups, to receiving it quickly, everything was great. The product is beautiful and exactly what I was looking for.

December 18, 2025
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Rated 5 out of 5 stars

Quick, professional, quality service

Very happy with items in my order, as well as speed of completion and delivery. Very smooth process, everything from placing the order, to requesting edits to the mockups, to getting shipment updates. Would recommend and very likely will order again!

December 16, 2025
Unprompted review

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