Think Green Energy 

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Rated 1 out of 5 stars

I have a 10 year service and maintenance contract with TGE I have just one visit to my property in two years. I have contacted them early this year for a visit all I get is promise, promise but no vis... See more

Rated 5 out of 5 stars

We have had the following product from Think Green Energy! Solar Panels Air to Air Immersun Solar hot water PV+ Inverter optimiser All these products combined together - have eliminated bo... See more

Company replied

Rated 1 out of 5 stars

Stay away at all costs from yet another bandit solar company just interested in there next holiday paid for of the backs of the sick and the vulnerable. Friends of mine were sold Bosch air-con units... See more

Company replied

Rated 1 out of 5 stars

We had Joe Petrie come round on August 22nd 2017 to sell us a VC unit to go with our solar plus, my partner paid £1,050 deposit, when the engineer came round to fit on Aug 31st, he couldn't as it woul... See more

Company details

  1. Utilities

Information provided by various external sources

Welcome to the future. How would you like to be paid to reduce your carbon footprint and paid to save money on your electricity bills?


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(40)

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Rated 5 out of 5 stars

system fixed

we moved into a house which already had solar panels fitted by think green energy. we were, of course, sceptical of their worth and when it broke down recently we thought this would be a big problem mainly because of the bad press solar companies tend to have.

i'd like to take this opportunity to thank think green energy, not only did they send an engineer out, he diagnosed a faulty meter which they have just changed free of charge.

the engineer took his time to explain the system to us, was courteous and very helpful.

thank you so much for you help and commitment in fixing our system, i would have no hesitation in recommending think green energy to my friends.

September 14, 2017
Unprompted review
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Rated 5 out of 5 stars

I purchased an air to air heat pump …

I purchased an air to air heat pump from this company and am a very
satisfied customer. It was installed promptly and with a minimum of
inconvenience to me by very good installers with no problems. It is as
described and is working as expected. The operating of it was demonstrated to me and I feel that it is a very good product from a good
company. I fully recommend it. I am not in any way connected to Think
Green Energy.
Mr E J Slama Norwich.

September 7, 2017
Unprompted review
Rated 5 out of 5 stars

August 2017

August 2017: We recently had a Worcester Bosch Air to Air heat pump fitted by Think Green Energy.
The whole process from beginning to end was smooth and efficient. The installation team were especially good, they worked quickly and left the house as clean as they found it. Dust sheets were put down and shoe protectors worn. A big thank you to Wesley and Steve who installed the system, I had not realised that so much work was involved, yet they worked so well, we hardly knew they were there. Also thank you to Mark Jones who carried out the survey, any doubts we may have had soon disappeared once Mark explained in detail what was involved with the installation. Once the installation was complete we were shown how to operate the system which was surprisingly easy to use. The main reason we chose the Worcester Bosch system was because a member of the family suffers from breathing issues. The system cleans and purifies the air making it much easier to breath indoors now. We have also read that the system can heat our home from as little four pence per hour, not that we are in any hurry to try out that feature yet!
Once again a big thank you to all the team at Think Green Energy.
Amy Mathieson Essex.

August 18, 2017
Unprompted review
Rated 5 out of 5 stars

we have just had installed a air to air …

we have just had installed a air to air system this is a great system
the air con works very well can not wait for the winter to see how well it works then I would recommend this company the work men are very good
and cleaned up after the house was cleaner than when thy started
mr&mrs palmer

July 27, 2017
Unprompted review
Rated 5 out of 5 stars

Our Feedback on Think Green Energy

We have had the following product from Think Green Energy!

Solar Panels
Air to Air
Immersun Solar hot water
PV+ Inverter optimiser

All these products combined together - have eliminated both my Gas & Electric Bills - So we now have more money to spend on other home improvement and Leisure Activities!
This company was not pushy at all - and always at the other end of the phone if needed. Would recommend - Very professional team & Company! 10/10 Sue & George Singleton x

May 15, 2017
Unprompted review
Think Green Energy logo

Reply from Think Green Energy

Dear Sue,

I would like to take this opportunity to thank you for your positive review of Think Green Energy which is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.

If we can be of further assistance, please do not hesitate to contact us on. 01268 668899

Yours sincerely,

Customer Marketing.

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Rated 5 out of 5 stars

would definitely recommend to anyone!

May 4, 2017
Unprompted review
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Reply from Think Green Energy

Dear Katie,

I would like to take this opportunity to thank you for your positive review of Think Green Energy which is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.

If we can be of further assistance, please do not hesitate to contact us on. 01268 668899

Yours sincerely,

Customer Marketing.

Rated 5 out of 5 stars

Second time around just as good as first !

Think Green Energy have installed a Worcester Bosch Air Soircd Heat pump in my new extension which has been a revelation for my wife and I. This is the second installation I have had and they have again given us an excellent and very personal experience. Great work !

April 27, 2017
Unprompted review
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Reply from Think Green Energy

Dear Mark,

I would like to take this opportunity to thank you for your positive review of Think Green Energy which is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.

If we can be of further assistance, please do not hesitate to contact us on. 01268 668899

Yours sincerely,

Customer Marketing.

Rated 4 out of 5 stars

Worth paying a visit.

Generally speaking they are a good company. Had poblems with their Thermodynamic heating system (for hot water). The hot water has to run for some considerable time before getting hot water. They are not able to rectify this problem. It still.continues today.
Then we were offered extra Solar panels last year when I had asked about the freeze on dealing whilst it was all.going under review. As a result we are now not receiving FITs for these extra panels. But fair to say they did compensate me for the error.
The new Voltage regulator I have not had long enough to judge its true effect.

April 26, 2017
Unprompted review
Think Green Energy logo

Reply from Think Green Energy

Dear Mr Pryor,

I would like to take this opportunity to thank you for your positive review of Think Green Energy which is greatly appreciated.
All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.

If we can be of further assistance, please do not hesitate to contact us on. 01268 668899

Yours sincerely,
Customer Marketing.

Rated 5 out of 5 stars

We have just had Think Green Energy do …

We have just had Think Green Energy do a second job for us. Everyone we have dealt with have behaved in a very professional way, if they hadn't the first time we would not have gone back again. Good engineers who left the site clean and caused us no problems. They came on the day and time agreed and worked quickly and efficiently. I would recommend them to anyone who asks.

April 26, 2017
Unprompted review
Think Green Energy logo

Reply from Think Green Energy

Dear Mrs Maynard,

I would like to take this opportunity to thank you for your positive review of Think Green Energy which is greatly appreciated.
All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.

If we can be of further assistance, please do not hesitate to contact us on. 01268 668899

Yours sincerely,

Customer Marketing.

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Rated 5 out of 5 stars

Happy with everything

Very happy with the installation, everyone we have seen seemed highly trained with a good level of knowledge. Am now considering having the air to air put into other properties we own because we're so happy with it.

October 18, 2016
Unprompted review
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Reply from Think Green Energy

Dear Mr Wilkinson,

I would like to take this opportunity to thank you for your positive review of Think Green Energy which is greatly appreciated.
All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.

If we can be of further assistance, please do not hesitate to contact us on. 01268 668899

Yours sincerely,

Customer Marketing.

Rated 5 out of 5 stars

Wish I had done this sooner.

I have had two separate installations now, and have saved a small fortune on my gas bills.
Very professional from start to finish. The salesman explained everything quite clearly, even if I did think he may have inflated the benefits.
The fitters were punctual, tidy and they came once the surveyor had already explained everything about the installation that was due to take place.
Having had the system, I was pleasantly surprised to learn the salesman hadn't inflated the benefits at all, the systems did actually work as efficiently as I was led to believe they would.

April 19, 2016
Unprompted review
Rated 1 out of 5 stars

Poor workmanship and constant calls from sales team

Had to call back to fix leaks and are still finding other leaks and problems caused by badly fitted joints. Constantly receiving calls from the sales team to try and drum up more work and despite repeatedly asking not to call again they continue to do so. In fact the last straw was a call yesterday followed by two calls today. Use this company at your peril!

March 22, 2016
Think Green Energy logo

Reply from Think Green Energy

Dear Mr Williams

Our customer database shows us that we installed a Thermodynamic Water System in your property on October 3rd 2013.

On October 22nd 2013 we visited your property to carry out remedial work regarding a leak from the pipe work located in the Loft.

From our records we have not heard from you since then regarding any problems with the remedial work or any additional problems regarding the Thermodynamic System.

If in the future you experience any issues please contact us on 0800 500 3004 and we will happily arrange for an engineer to visit at the earliest time available and on a day of your convenience.

Your grievance regarding the phone calls from our Rochester branch have been forwarded to the relevant manager and your details have now been removed from or existing customer call list.

Kind Regards,

Think Green Energy

Rated 5 out of 5 stars

Good service would recommend to others

All appointments kept on time, good quality workmanship. Panel fitters were professional and helpful. They were held up by the scaffolders but not for too long and the job went smoothly and the panels were fitted quickly.
I would be happy to recommend the company as providing value for money and providing a very good service.

October 16, 2015
Unprompted review
Think Green Energy logo

Reply from Think Green Energy

Thank you Mr Graham for taking the time to send us your review.

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Rated 5 out of 5 stars

5 Stars

Fast installation, fitters knew what they were doing. The money from the panels covers my electricity and some of my gas. Had the panels about a year now and not had a problem.

June 19, 2015
Unprompted review
Think Green Energy logo

Reply from Think Green Energy

Thank you Mr Lee for your review of Think Green Energy.

Rated 5 out of 5 stars

A truly professional service.

I must say that throughout our whole experience from start to finish we have been very impressed. The representative was very friendly and helpful. He made sure that we understood every aspect of what was discussed and made sure that the products and prices were best matched to our requirements. The fitters were very punctual, polite, neat and tidy. The finished job was every bit as good as we hoped for. We will have no hesitation in recommending your excellent company.

June 13, 2015
Unprompted review
Think Green Energy logo

Reply from Think Green Energy

Thank you Mrs Adair for your review of Think Green Energy.

Rated 5 out of 5 stars

professional

Dealt with Jonathon initially who explained the whole process of having our solar panels installed and the cost involved which was quite reasonable, he was not a pushy salesmen. Installation arranged promptly, Electrician was good he explained what he was doing. Mark Jones was very helpful with the whole process, including filling in forms needed for electricity supplier and carrying out inspections. All in all very professional friendly guys. would definitely recommend.

June 11, 2015
Unprompted review
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Reply from Think Green Energy

Thank you Mrs Croft. We hope you enjoy your free electricity and payments!

Rated 5 out of 5 stars

4KW of green energy

I must admit I was apprehensive at first. Spending money on solar panels wasn't something I thought I needed, but now I wished I had them 10 years ago. A cheque from eON and smaller bills every quarter is great and you have that feeling of being green! Great service and installation from these guys. Very helpful and friendly. Wes the electrician was brilliant. Explained everything in detail during the installation.

June 9, 2015
Unprompted review
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