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Review summary

Created with AI, based on recent reviews

Evaluating 276 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and the convenience it offers. Many people highlight the outstanding customer service, noting that representatives are friendly, professional, and resolve issues quickly and efficiently. The service provided is frequently described as excellent, with consumers appreciating the ease and efficiency of their overall experience. However, some customers experienced issues with their orders, such as receiving the wrong strength or color, or finding that the product did not meet their expectations. A few people also mentioned that the lenses are prone to scratching, and some found the magnetic cases did not hold the glasses securely.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the convenience and portability of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers are happy with the thin, lightweight design... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

Clients share ambiguous opinions on order experiences. While many reviewers found the ordering process easy... See more

Service

People report positive experiences with service. Customers consistently praise the efficient and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had multiple pairs of ThinOptics and carry them everywhere!! The reason for this review is not just because the ultra thin glasses are so good - but a recent pair had a hinge break on the case... See more

Company replied

Rated 5 out of 5 stars

I love thin optics & have been using them for years. They weigh nothing, fit in small areas, stay on my nose & are perfect for so many different uses. The customer service people are friendly & profes... See more

Company replied

Rated 5 out of 5 stars

After having cataracts done I searched for lightweight reading glasses that I could fit in a pocket. I bought two pairs of Thinoptics with the keychain. (A modern take on the traditional pinze-... See more

Company replied


Company details

  1. #3 of 5 best companies in Optical Products Manufacturer
  2. #14 of 22 best companies in Eye Care Center
  3. #48 of 118 best companies in Fashion Accessories Store
  4. #18 of 39 best companies in Glasses Store
  5. #2 of 2 best companies in Optical Wholesaler
  6. #17 of 39 best companies in Sunglasses Store

Written by the company

ThinOptics is the home of the revolutionary “Always with You” reading glasses that attach anywhere and go everywhere. Our game-changing readers & reading glasses are incredibly durable, weigh less than a nickel, and are as thin as two credit cards. Along with their equally slim & durable cases, they’ll easily attach to your phone, seamlessly slip into your pocket, and integrate with everyday essentials like your wallet, keychain, laptop & more! These remarkable Vision Solutions are engineered for peak portability and are available as stylish Sunglasses, convenient armless Readers, practical Full Frame Reading Glasses, and beneficial Blue Light Blocking Glasses — so you can be sure you’ll never be without your glasses again.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

practical glasses

Fast delivery, simple and practical glasses. Need a wider selection of vision diopter

October 20, 2025
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Reply from ThinOptics

Thank you for your feedback! We’re happy to hear you’re pleased with the fast delivery and practicality of our glasses. We appreciate your suggestion for a wider range of diopters — it’s valuable input we’ll share with our product team.

Rated 5 out of 5 stars

Speedy delivery even to EU

I already have some thinoptics reader, but with the use sometimes they break (they are REALLY thin). I usually buy them when I am in the US, because of the speedy delivery but this time I needed them even if I'm in Europe... it took only a few days, with no extra delivery costs and no tariff to pay, to have them delivered to me

October 13, 2025
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Reply from ThinOptics

We truly appreciate your loyalty and thoughtful feedback! It’s great to hear your readers reached you quickly in Europe with no additional fees. We’re continuously working to improve the durability of our designs and are grateful for your continued trust in ThinOptics.

Rated 4 out of 5 stars

your website is easy to use

your website is easy to use. The order process is easy to go through. The only thing I have a concern with is the last order I had made one of the lenses. The nose piece broke on it. within a few days.

October 20, 2025
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Reply from ThinOptics

We appreciate your feedback and are glad to hear the ordering process was smooth. We’re sorry to learn about the issue with your glasses and would like to assist you right away. Please contact our customer service team so we can resolve this for you.

Rated 5 out of 5 stars

Great Glasses!

Easy to order, good communications and on-time delivery. I love these glasses!

October 20, 2025
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Reply from ThinOptics

We truly appreciate your feedback! It’s great to know your ordering experience and delivery went smoothly — and that you’re loving your new glasses.

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Rated 5 out of 5 stars

Extremely lightweight good fit…

Extremely lightweight good fit extremely pocketable. great products. This will be my go to glasses.

October 13, 2025
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Reply from ThinOptics

Awesome! We’re so glad you’re enjoying the perfect fit and pocketable design. Thanks for making us your go-to — we appreciate your support!

Rated 1 out of 5 stars

Package never arrived

DHL sent a delivery proof picture showing your package sticking halfway out of our mail box - but once I got home it was not there - so I've never received the package...

October 13, 2025
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Reply from ThinOptics

Thank you for reaching out. We’re sorry to hear you haven’t received your package. Please check with your neighbors or your local postal office in case the parcel was moved for safekeeping. If you’re still unable to locate it, please contact us by email at [your email address], and we’ll be happy to assist you further.

Rated 5 out of 5 stars

Worth the price

I've purchased 4 glasses and am very happy with the quality of each. They are lightweight and are easily packable given the cases they come with. I've been asked numerous times about them and have given only positive reviews.

October 10, 2025
Unprompted review
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Reply from ThinOptics

Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying your glasses and that the lightweight, packable design is working well for you. It’s great to know you’ve shared your positive experience with others — we truly appreciate your support and word-of-mouth recommendations!

Rated 5 out of 5 stars

pleased and bought many many times…

I must have a dozen thin optics readers - I put a pair in with each needlepoint project to make sure I have them. Also everywhere around the house I might need- love love - just want cute cases for the readers

October 10, 2025
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Reply from ThinOptics

Thank you so much for your feedback! It’s great to hear how much you love your thin optics readers—and how you’ve made them part of every needlepoint project and placed them around the house so you’re always covered. We’re happy you’re enjoying them! As for cute cases, we’re on it and will look into some fun, stylish options to pair with your readers. Thanks again for being such a thoughtful and loyal customer!

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Rated 5 out of 5 stars

The glasses are great.Prescription is…Awesome product

The glasses are great.Prescription is right on and customer service is super with any questions or concerns.

October 10, 2025
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Reply from ThinOptics

We’re delighted to know you’re happy with your glasses and our customer service. Your satisfaction means a lot to us—thank you for sharing your experience!

Rated 5 out of 5 stars

Amazing lightweight comfy glasses

Amazing lightweight comfy glasses! Great customer service

October 14, 2025
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Reply from ThinOptics

We really appreciate your kind words! It’s great to hear you’re enjoying the comfort and lightweight design of your glasses, and that our customer service could make your experience even better.

Rated 5 out of 5 stars

My thin optics broke and although out…

My thin optics broke and although out of warranty they replaced it straight away.
Great service and commitment to their product.

October 10, 2025
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Reply from ThinOptics

Thank you so much for sharing your experience! We're thrilled to hear that our team could help and that you're happy with the service. We really appreciate your support and trust in ThinOptics!

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Rated 1 out of 5 stars

Return request ignored.

I recently received two sets of glasses. Both did not meet my expectations. I immediately upon trying them wrote to customer service for a refund request. I did not hear back. I sent another request and did not hear back. I then left on vacation out of the country. I'm concerned that I will now be beyond the return date. This is very frustrating. I was the one who had to keep checking or requesting a confirmation of my request. I'm very displeased and will not recommend this product or company.

October 9, 2025
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Reply from ThinOptics

We’re so sorry for the trouble and the delay in getting back to you — that’s not how we want our customers to feel. Please send us your order details again so we can review your refund request right away. We’ll make sure to take care of this for you, even if your return period has passed. Thank you for giving us the chance to fix this.

Rated 5 out of 5 stars

You did what you said you were going to…

You did what you said you were going to do. The glasses you sent me originally were defective and you replaced them with new ones. What more can I ask for?

October 9, 2025
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Reply from ThinOptics

Thank you for your feedback! We’re pleased we could replace your defective pair and ensure your satisfaction. We appreciate your patience and support.

Rated 1 out of 5 stars

I really liked the glasses

I really liked the glasses, but they slipped out of the case and I lost them.

October 16, 2025
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Reply from ThinOptics

We apologize that your glasses slipped out of the case. Please contact our customer service team so we can assist you with a possible solution.

Rated 5 out of 5 stars

e has always been…Excellent!

You customer service has always been excellent! Thin Optics was kind enough to replace my pair that had broken and I was most appreciative!

I have always recommended Thin Optics to many family and friends - who were amazed by me having my "readers" attached to the back of my cell phone!

October 9, 2025
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Reply from ThinOptics

Thank you for your feedback and continued support! We’re pleased our customer service could assist with your replacement, and we truly appreciate your recommendations to friends and family.

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Rated 5 out of 5 stars

Your customer service and attention to…

Your customer service and attention to detail is beyond what I expected thank you thin optics. You've got me forever.

October 15, 2025
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Reply from ThinOptics

Thank you for your kind words! We’re delighted our service exceeded your expectations and truly appreciate your continued trust in ThinOptics.

Rated 1 out of 5 stars
ThinOptics logo

Reply from ThinOptics

Thank you for your comment. Please note that the case for our Readers is not compatible with the full-frame reading glasses. Our customer service team can assist you in selecting the correct case if needed.

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