Thirdfort is a brilliant company that makes it easy to carry AML checks. It's an app that facilitates according to HMRC standards ID verification and enables the end use with open banking to provide s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had great help from a young man in customer services. I got stuck uploading documents. Being of a certain age and not at all tech savvy I was getting into a bit of a panic.He was very nice and polit... See more
Company replied
I am of a certain age and not tech savvy. I had 2 attempts at uploading documents and spending nearly an hour each time. I had no choice but to contact customer service and spoke to Robert. He was exc... See more
Company replied
When I had some queries about how to answer a number of questions I called the help line for clarity I spoke on two occasions to Emmanuel who was so so helpful and polite that I feel moved to commend... See more
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Company details
Written by the company
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Contact info
Belle House Platform 1, SW1V 1JT, London, United Kingdom
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4.5
Excellent
7K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Thirdfort
Hi,
Thank you for your 5* review.
Best Wishes,
Thirdfort
Easy to understand instructions
May 13, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback, i'm glad to read you found the app easy to use.
Kind Regards,
Thirdfort
Really simple and quick to use
Really simple and quick to use. Happy to use again.
May 13, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your fantastic feedback!
Kind Regards,
Thirdfort
Clear advice and guidance
Very helpful guidance and Emmanuel used clear instructions with no confusing jargon. Courteous and patient too. Best regards.
May 13, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us - i'm delighted to read how helpful our agent Emmanuel was.
Kind Regards,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for your 5* review. We are so pleased to hear this!
Kind Regards,
Thirdfort
All checks went very smoothly and…
All checks went very smoothly and quickly
May 13, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
This was such a great service
This was such a great service, it was really quick and easy to do with simple instructions.
May 13, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review. We really appreciate it!
Kind Regards,
Thirdfort
Thirdfort ID check
Jess has been one of the best customer service people I've dealt with. The ID check has been successfully completed. Thanks. Al.
May 13, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review about Jess. We are so pleased to hear this, and we will make sure to pass this feedback on to her directly.
Kind Regards,
Thirdfort
Great customer service agent…
The personable customer service agent named Joseph very quickly answered my query and supplied an excellent solution to my problem, the whole thing took minutes I was expecting to be on the phone a lot longer. Well done!
May 13, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your kind feedback. We're glad that Joseph gave such great service - we will pass this back to Joseph and the wider team!
Kind Regards,
Thirdfort
A good service and easy to use.
May 13, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback, we really appreciate it! All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Help the aged
I had great help from a young man in customer services. I got stuck uploading documents. Being of a certain age and not at all tech savvy I was getting into a bit of a panic.He was very nice and polite he talked me through the process and had the patience of a saint he was absolutely brilliant what a star a great asset to the team!
May 12, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us - i'm sorry to hear you had some difficulty initially. I'm glad to read how helpful our agent was in getting everything sorted for you. All the best with the rest of your transaction!
Kind Regards,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for your 5* review. We really appreciate this!
Kind Regards,
Thirdfort
Used the app this morning it seemed…
Used the app this morning it seemed very easy and intuitive however one improvement would be to tell customers to use or download google Chrome as their default browser when doing the open banking checks as other browsers dont work and I needed tech help to resolve this, although the tech help was very good snd quick.
May 12, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us - I will be sure to share this with the Product team.
Kind Regards,
Thirdfort
Nice easy to use app
Nice easy to use app, took me about 5 minutes to complete all I needed, good instructions on screen.
May 12, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for fantastic feedback, it is really appreciated!
Best Wishes,
Thirdfort
Got connected on the phone no long…
Got connected on the phone no long waits was helpful with dealing with my query quickly efficiently
May 12, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review, it is really appreciated!
Best Wishes,
Thirdfort
Easy to follow steps and didn't take…
Easy to follow steps and didn't take long
May 11, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Easy process to navigate and clear…
Easy process to navigate and clear instructions.
May 11, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
I phoned this morning as I had an issue…
I phoned this morning as I had an issue completing my references. The member of staff was extremely helpful and polite. He went above and beyond to ensure everything was processing correctly.
Thank you
May 11, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback for our support team, it is really appreciated.
Best Wishes,
Thirdfort
Didn’t work first time around on an…
Didn’t work first time around on an ipad and wouldn’t pick up what I’d done on my phone. But the solicitor resent it and it worked fine that timr
May 11, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback, it is really valuable for us. I'm sorry to hear you had some trouble with the iPad, but glad to know you were able to do this successfully after it was reset.
Kind Regards,
Thirdfort
Took a while to answer but once through…
Took a while to answer but once through to to the support person he was very helpful and sorted my issue straight away.
May 11, 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to leave your feedback for us - we are working hard to boost our efficiencies so we can get you help quicker. I'm glad our agent was able to assist.
Kind Regards,
Thirdfort
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