ThirdHome Reviews 

1,175
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 806 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning locations, beautiful properties, and exceptionally helpful staff who always ensure a truly welcoming atmosphere. Guests thoroughly enjoy the well-equipped kitchens, comfortable furnishings, and relaxing outdoor amenities such as sparkling pools and soothing hot tubs. Visitors often highlight the seamless booking process and note that these wonderful accommodations consistently exceed all expectations. However, some people mentioned that certain properties are quietly tucked away and definitely require a car, meaning the location is not always the easiest to get to for everyone.

What people talk about most

Location

Reviewers highlight positive aspects of location, frequently describing their accommodations as being... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting the comfortable spaces,... See more

Staff

Users describe positive interactions with staff, often highlighting helpful representatives and attentive... See more

Quality

Consumers find quality to be positive, highlighting that the homes are clean, well-supplied, and... See more

Holidays

People report high satisfaction and positive experiences with holidays, sharing that properties offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Location! Location! Location! This one bedroom condo had everything we wanted for a stress free vacation. Staff on property were all professional and personable. Very convenient Free Par... See more

Company replied

Rated 5 out of 5 stars

An amazing house in a beautiful town. Designed and finished to high quality and detail, from bathroom tiles in walk-in showers to luxurious bed linen and soft toned furnishings. The photos didn’t do i... See more

Company replied

Rated 5 out of 5 stars

First of all; anytime I need help my dedicated representative Tyler Seely responds immediately and is always helpful. Every home we stayed in with the exception of one years ago has been wonderful and... See more

Company replied

Rated 5 out of 5 stars

Our family, which used all four bedrooms had the perfect stay at this Isla Mo Harris Villa. the villa is located on the southern tip of the island which is also perfect. It is much quieter and serene... See more

Company replied


Company details

  1. #7 of 26 best companies in Vacation Rental

Written by the company

ThirdHome is a luxury home exchange community, exclusive for second home owners with over 30,000 members with properties in over 100 countries globally. Being part of ThirdHome's private home exchange allows you to trade unused time in your second home to gain access to countless others in exclusive destinations. In addition to private homes, enjoy access to yachts, estates, and 100+ resorts worldwide. You’ll never have to visit the same place twice. You’ll never pay rental rates but a nominal Exchange Fee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,175)

832 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first time as a guest!

This was my first experience as the guest not the host and aside from trust in Google Maps it was a really wonderful experience. A family member was a proficient English speaker who acted as our intermediary and the location of the unit itself was as described. We had a great week. It was lots of fun and now I keep searching for new places to go.

September 5, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for sharing your experience! We're so glad your first stay as a guest was such a wonderful one and that you had a great week. It's great to hear the location was as described and that you enjoyed the experience enough to start searching for your next adventure! We hope you find many more amazing places to explore with ThirdHome.

Rated 4 out of 5 stars

Everything ok but not the luxury…

Everything ok but not the luxury experience we had expected.

September 4, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for sharing your feedback. We're glad everything went smoothly overall, but we're sorry the experience didn't fully live up to the level of luxury you expected from ThirdHome. We appreciate you taking the time to share your perspective, and we'll be sure to pass your feedback along to our team.

Rated 5 out of 5 stars

Tahoe Charm

My husband and I had a wonderful time at the charming cabin in Incline Village. Booking the reservation was easy and the owners were very hospitable with leaving proper instructions for the home. All pre-arrival notices were timely and thorough from the staff at Third Home.

September 1, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your wonderful review! We're so glad you and your husband enjoyed your stay in Incline Village and found the cabin so charming. It's great to hear the booking process was easy, the owners were helpful, and our team kept you well informed throughout your stay. We hope to welcome you back for another ThirdHome getaway!

Rated 3 out of 5 stars

Relaxing Retreat - some feedback too!

Thanks to our host Jenny for setting up the house in such a clean and organized fashion, we really did nothing other then bring ourselves and groceries for the stay! With the peaceful sound of the waterfall in the background the waterfront is a lovely spot to enjoy some relaxing time, sun, a swim or even a paddle in the canoe or kayaks (provided). The kitchen was well appointed with lots of supplies from the owners or past renters. There are 3 large bedrooms with lots of storage for the visit and 2 bathrooms, one is an ensuite to the master bedroom. The main floor had a huge kitchen with oversized island, family room and large dining table for 6-8 people. Lastly the basement had a ping pong table if wishing to play at all!

There are a few items for feedback and future ThirdHome visitors that we would like to share:

1) the driveway is very steep and other then one parking spot at the home it is not wise to have other cars drive down (our friends car almost did not make it up)
2) the waterfront, even though beautiful, is many steps down and on a small floating dock so is rather unstable most of the time; the steps are down a nice granite stone walkway but it is a lot of stairs so bring what is needed in a cooler; bathroom visits were a trek up the stairs!
3) we did not swim as it was cooler and a bit of rain through the time there so cannot comment on the swimming other then the fact the river has a current so if with children it might be wise to have life jackets with you for them to wear
4) There was no deck off the main level which would have been nice to sit on in the afternoon; they did offer a dining table and chairs outside on the driveway but not really where I would like to sit!
5) The cottage property is really messy with all kids of garbage, stone off cuts, and overall unkept in our opinion; as well, the drive in is not the nicest, nor something we expected with two small cottages/homes and very messy properties as well
6) You are isolated, about 10 minutes from Bracebridge, the largest town near by, but there are lots of amenities in town (food, drink, gas, groceries, shopping, etc.)

We wanted to share our comments not only with the hosts, but other ThirdHome renters so they are aware when coming!

Thanks again for all you did hosting us during our stay in Muskoka!

August 17, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for taking the time to share such a detailed review! We're so glad to hear Jenny had the home clean and well prepared for your arrival and that you enjoyed the waterfront, kayaks, kitchen, and spacious accommodations.

We also really appreciate you sharing such thorough feedback about the driveway, waterfront access, surrounding property, and location. These details are helpful for both our team and future members when planning their stay. We hope you had a wonderful time in Muskoka and would be happy to welcome you back for another ThirdHome adventure!

Rated 5 out of 5 stars

A perfect north Georgia getaway

The house in Morgantown was cozy, comfortable, and had spectacular views. Everything we needed was there. The furnishings were nice and the kitchen was very well equipped. The location was convenient to local sights.

September 3, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your wonderful review! We're so glad you enjoyed the cozy and comfortable home, especially the spectacular views. It's great to hear the kitchen and furnishings had everything you needed and that you found the location convenient for exploring the area. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Third home has amazing properties all…

Third home has amazing properties all over the US -highly recommend this membership

September 10, 2026
ThirdHome logo

Reply from ThirdHome

Thank you so much for the kind words and recommendation! We're glad you're enjoying the amazing properties available through ThirdHome and are happy to have you as part of the community. We hope you have many more incredible stays ahead!

Rated 4 out of 5 stars

Antonio was very responsive and very…

Antonio was very responsive and very helpful. The property is well kept and basic amenities were provided. What I like about this property is its location and how important places to see are within walking distance.

August 22, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your review! We're glad to hear Antonio was so responsive and helpful and that you enjoyed the property. It sounds like the location was a highlight, especially being within walking distance of so many places to see. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Amazing location in Costarica

Amazing location inside the best resarva in CostaRica.
Exclusive luxury estate with stunning view and amenities.
Very accessible price.

September 9, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your wonderful review! We're so glad you enjoyed the amazing location, stunning views, and luxury amenities. It's great to hear you felt the experience offered such great value as well. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

best platform for travel if you have a second hone

Outstanding platform to use our second home for travel elsewhere

September 10, 2026
Unprompted review
ThirdHome logo

Reply from ThirdHome

Thank you for your review! We're so glad you're enjoying ThirdHome as a way to turn time in your second home into incredible travel experiences elsewhere. We truly appreciate you being part of the community and hope you have many more great trips ahead!

Rated 5 out of 5 stars

Relaxing

Relaxing, beautiful, clean, spacious, fun.

August 29, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your review! We're so glad you had such a relaxing and enjoyable stay and that you found the home beautiful, clean, and spacious. We hope to welcome you back for another ThirdHome getaway!

Rated 5 out of 5 stars

New Orleans French Quarter - Third Home enabled us to stay in a…

Third Home enabled us to stay in a beautiful three bedroom two bath condo located right in french quarter. Could not have been any better!

August 28, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your wonderful review! We're so glad you enjoyed the beautiful condo and its unbeatable location right in the French Quarter. It sounds like it was the perfect stay, and we hope to welcome you back for another ThirdHome getaway!

Rated 5 out of 5 stars

A Wonderful Luxury Experience

We had a wonderful stay at a stunning home through ThirdHome and would happily recommend it to anyone looking for a comfortable, clean, and welcoming place to stay. The space was beautifully maintained, thoughtfully prepared, and had everything needed for a relaxing visit. The host was friendly, responsive, and made the entire experience smooth from check-in to check-out. The location was convenient, the atmosphere was peaceful, and the little touches throughout the home made it feel especially inviting. I would definitely stay here again!

August 20, 2026
ThirdHome logo

Reply from ThirdHome

Thank you so much for your thoughtful review! We're thrilled to hear you had such a wonderful stay and that the home, host, and little touches made your visit so enjoyable. It's great to know everything from check-in to check-out went smoothly. We truly appreciate the recommendation and would love to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Great rental experience!!

Great communication with owner. Home was just as described, clean, with everything we needed to be comfortable. I would happily stay here again.

September 6, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your review! We're glad to hear the home was just as described, clean, and had everything you needed for a comfortable stay. It's also great to hear you had such good communication with the owner. We'd love to welcome you back again!

Rated 5 out of 5 stars

Lovely place for a young family stay

Place was exactly as in description and photos from profile. House was in perfect shape and equipped with everthing requried for families with small children to enjoy. Entry and exit process was swift and clear. Great location as well.

September 5, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your wonderful review! We're so glad to hear that the home was exactly as pictured and that everything was well equipped for your family. It's great to know the check-in and check-out process was smooth and that you enjoyed the location as well. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Colorado cool and easy

Price was right ease of transaction and quality product

September 4, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your review! We're glad to hear you found the pricing to be right, the transaction easy, and the overall quality up to your expectations. We appreciate you sharing your experience and hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Easy to get in touch with owners

Easy to get in touch with owners. Nice house.

September 5, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your review! We're glad to hear you had an easy time getting in touch with the owners and enjoyed the home. We hope to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Easy to book

Easy to book. Great communication

August 28, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your review! We're glad to hear the booking process was easy and that you had great communication throughout your stay. We hope to welcome you back for another ThirdHome adventure!

Rated 5 out of 5 stars

Best program

Best program! Easy to book! Amazing accommodations!

September 4, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for the wonderful review! We're so glad you're loving ThirdHome and have had such a great experience with the booking process and our accommodations. We truly appreciate you being part of the ThirdHome community and hope you have many more amazing stays ahead!

Rated 5 out of 5 stars

Great location and very comfortable…

Great location and very comfortable home. Would return again

September 3, 2026
ThirdHome logo

Reply from ThirdHome

Thank you for your review! We're so glad you enjoyed the great location and found the home comfortable. We'd love to welcome you back for another ThirdHome stay!

Rated 5 out of 5 stars

Third Home lives up to their reputation

First of all; anytime I need help my dedicated representative Tyler Seely responds immediately and is always helpful. Every home we stayed in with the exception of one years ago has been wonderful and up to third home standards. The homes are clean, supplied well. and decorated beautifully. the descriptions and pictures online accurately portray each property. Depositing my home and receiving keys and booking reservations is a smooth procedure. We have enjoyed all our vacations over the years we have been members. Thank you.

August 21, 2026
ThirdHome logo

Reply from ThirdHome

Thank you so much for this thoughtful review! We're so glad to hear that Tyler has been such a helpful resource and that you've consistently had wonderful experiences with your stays over the years. It's great to know that the homes, descriptions, and booking process have all met your expectations. Most of all, we're happy to hear how much you've enjoyed your vacations with ThirdHome. Thank you for being a member and for traveling with us all these years!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look