ThirdHome Reviews 848

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful locations and high-quality facilities, often highlighting stunning views and well-appointed homes. Many people appreciate the attention to detail in the properties, which are frequently described as luxurious, comfortable, and fully equipped, making for enjoyable and relaxing holidays. Reviewers often mention the excellent staff and hosts who contribute to a positive experience. However, some customers also noted issues with property maintenance and general disrepair. A few other people also felt that the descriptions of some properties did not accurately reflect their reality, citing uncomfortable beds, sparse kitchen utensils, or a lack of heating in common areas.

What people talk about most

Location

Customers had positive experiences with location, frequently highlighting beautiful views, peaceful... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, friendliness, and... See more

Facilities

People report positive experiences with facilities, highlighting beautiful properties, comfortable... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the high standard of properties,... See more

Holidays

Consumers find holidays to be positive, with many reviewers expressing delight and satisfaction with their... See more

Based on these reviews

Rated 5 out of 5 stars

Our hosts were gracious and clearly wanted us to be comfortable in their home. The home, gardens and view are all very beautiful. While the weather could have been better we were very comfortable and... See more

Company replied

Rated 5 out of 5 stars

This house has it all. An amazing view of the mountains, a kitchen with everything you need to feed a crowd, beautifully appointed bedrooms, and a lower level with everything you could possibly need... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Thirdhome! I love that you get emails showing new properties and new available weeks every day. They also let you know new keyless properties! Booking is sooo easy and fast. So man... See more

Company replied

Rated 5 out of 5 stars

Booked our 1st vacation and it was super easy. There are so many opportunities to visit incredible places via ThirdHome that we were not sure where to go 1st - but ended up choosing an amazing lake h... See more

Company replied


Company details

  1. #7 of 24 best companies in Vacation Rental

Written by the company

ThirdHome is a luxury home exchange community, exclusive for second home owners with over 30,000 members with properties in over 100 countries globally. Being part of ThirdHome's private home exchange allows you to trade unused time in your second home to gain access to countless others in exclusive destinations. In addition to private homes, enjoy access to yachts, estates, and 100+ resorts worldwide. You’ll never have to visit the same place twice. You’ll never pay rental rates but a nominal Exchange Fee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

848 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Amazing views

Amazing views, amenities, staff. The condo went above expectations on comfort, architecture and details, like the rain shower overlooking the ocean❤️
Can’t wait to go back!

April 1, 2026
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Reply from ThirdHome

Thank you for the wonderful review! We’re so glad to hear the views, amenities, and staff made such a great impression. It’s especially wonderful to know the condo exceeded your expectations with its comfort, stunning design, and thoughtful details. The rain shower overlooking the ocean sounds like such a memorable touch! We truly appreciate you sharing your experience and can’t wait to welcome you back for another incredible stay!

Rated 5 out of 5 stars

Cabo Golf Vacation

Recently visited Cabo and a stay at Diamante resort with a couple of my buddies for a week of golf and fellowship. We had an incredible golf vacation. The resort was very nice and the staff were awesome. I would highly recommend this place.

March 14, 2026
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Reply from ThirdHome

Thank you for sharing your experience! We’re so glad to hear you had such an incredible golf getaway in Cabo and enjoyed your stay at Diamante Resort. It’s wonderful to know the resort, staff, and overall experience made for such a memorable week of golf and fellowship. We truly appreciate the recommendation and hope to help you plan another amazing trip soon!

Rated 5 out of 5 stars

First stay

Easy to book and we stayed in a great place

March 25, 2026
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Reply from ThirdHome

Thank you for your kind feedback! We’re so glad to hear the booking process was easy and that you enjoyed a great stay. We truly appreciate you being part of the ThirdHome community and look forward to helping you plan your next getaway!

Rated 5 out of 5 stars

Excellent stay

Excellent stay - The condo is very conveniently located for a 5 mins walk to the gondolas, spacious, clean and very comfortable.

April 1, 2026
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Reply from ThirdHome

Thank you for your kind review! We’re so glad to hear you enjoyed the condo’s convenient location, comfort, and spacious, clean accommodations. It’s wonderful to know the easy walk to the gondolas made your stay even better.

Rated 5 out of 5 stars

Third home program.

Third home keeps me informed with monthly updates to our reservations. They reach out leading up to your reservation and are available should you have any questions.

March 31, 2026
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Reply from ThirdHome

Thank you for your kind feedback! We’re so glad to hear you’ve felt well-informed and supported throughout the reservation process. Providing timely updates and being available every step of the way is so important to us, and we’re thrilled that made a difference in your experience.

Rated 4 out of 5 stars

Northstar was conve

Northstar was convenient and well managed. Nice access and amenities generally. End of season so they were doing repairs. The units are a bit old but well maintained. The free gondola to the Ritz Carleton is a big plus.

March 31, 2026
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Reply from ThirdHome

Thank you for sharing your experience! We’re so glad to hear you enjoyed Northstar’s convenient location, amenities, and easy access during your stay. It’s great to know the property was well maintained and that the complimentary gondola access to the Ritz-Carlton added to your experience. We appreciate your thoughtful feedback and hope to welcome you back for another wonderful stay in the future!

Rated 5 out of 5 stars

Incredible house with lots of great…

Incredible house with lots of great spaces for a group of skiiers. Location perfect, besides being near the bus stops for the slopes there are great trails, tennis, pickleball, dog park and more.
Comfortable beds and furniture, everything was spotless.
We definately would love to return

March 31, 2026
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Reply from ThirdHome

Thank you for the wonderful review! We’re so glad to hear the home was such a great fit for your group and that you enjoyed both the location and all the nearby amenities. It’s great to know the house was spotless, comfortable, and well-suited for a memorable ski getaway. We’d be thrilled to welcome you back for another stay in the future!

Rated 5 out of 5 stars

Location was amazing home was spotless…

Location was amazing home was spotless and modern support staff at the property were great housekeeping was fantastic as well really nothing to complain about. Great communication with the owner, he's an enthusiastic traveler and a great suggestions

March 24, 2026
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Reply from ThirdHome

Thank you for the wonderful review! We’re so glad to hear you enjoyed the amazing location and that the home exceeded expectations with its modern design and spotless condition. It’s also great to know the support staff, housekeeping team, and owner all helped make your stay even more enjoyable. We truly appreciate you sharing your experience and would love to welcome you back for another incredible getaway!

Rated 4 out of 5 stars

Great location to ski hill

Accommodations were clean and great lay out for families. Easy check in with code emailed and sufficiently stocked with wood for fireplace. Very convenient location and hot tub was clean and maintained every couple days. Nice to have a good bbq that worked well. About a 5 minute walk in ski boots to the hill but ski down hill from there. However there is free parking to leave car at that area. Great family trip and would go back!

March 13, 2026
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Reply from ThirdHome

Thank you for sharing your experience! We’re so glad to hear the accommodations were clean, comfortable, and such a great fit for your family. It’s wonderful to know the easy check-in, convenient location, well-stocked amenities, and maintained hot tub helped make your stay even more enjoyable. We love hearing that your family trip was such a success, and we’d be delighted to help you plan another memorable getaway in the future!

Rated 5 out of 5 stars

The staff are incredible

The staff are incredible. They are always there. I needed to change my dates and they facilitated it with no problems. The two trips we have taken this year were both incredible and Third Home made everything smooth

March 28, 2026
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Reply from ThirdHome

Thank you for your wonderful feedback! We’re thrilled to hear our team was able to make your experience seamless, especially when it came to adjusting your travel dates. It means so much to know both of your trips this year were incredible and that ThirdHome helped make everything smooth from start to finish.

Rated 5 out of 5 stars

So easy to book and quick communication.

So easy to book and the home was stunning. Quick communication.

March 1, 2026
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Reply from ThirdHome

Thank you for your kind words! We’re so glad to hear the booking process was easy and that you loved the home. It’s wonderful to know the communication was quick and helpful as well. We appreciate you sharing your experience and hope to welcome you back for another stunning stay soon!

Rated 5 out of 5 stars

Great home and pool

Great home and pool. Cool design.

March 22, 2026
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Reply from ThirdHome

Thank you so much for your kind words! We’re thrilled you enjoyed the home and pool, and loved the design.

Rated 5 out of 5 stars

Beautiful property and interior design…

Beautiful property and interior design was attention to detail. We enjoyed the property and location to town was close. This was our second trip to Banner Elk from TX., we just love the friendly people and mountain life.

March 22, 2026
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Reply from ThirdHome

Thank you for your lovely review! We’re so glad you enjoyed the beautiful property, thoughtful interior design, and convenient location close to town. It’s wonderful to hear this was your second trip to Banner Elk and that you continue to love the friendly people and mountain lifestyle.

Rated 4 out of 5 stars

The company is expanding to the Asia…

The company is expanding to the Asia markets for more options

March 19, 2026
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Reply from ThirdHome

Thank you for your comment! We’re excited about expanding into the Asia markets and providing our members with even more incredible destinations and options. We can’t wait for you to experience everything these new locations have to offer!

Rated 5 out of 5 stars

1st vacation was PERFECT!

Booked our 1st vacation and it was super easy. There are so many opportunities to visit incredible places via ThirdHome that we were not sure where to go 1st - but ended up choosing an amazing lake house to visit for Spring Break. Booking was easy and ThirdHome followed up with us to make sure that we had all our questions answered before our stay and that everything perfectly after our stay. Super Grateful for this platform.

March 18, 2026
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Reply from ThirdHome

Thank you for sharing your experience! We’re so excited that your first vacation with ThirdHome was such a smooth and memorable one. With so many incredible destinations to choose from, we love that you found the perfect lake house for Spring Break. It’s wonderful to hear the booking process was easy and that our team was able to support you before and after your stay. We’re so grateful to have you as part of the ThirdHome community and can’t wait to help you plan your next getaway!

Rated 5 out of 5 stars

The owner was extremely responsive to…

The owner was extremely responsive to every request made. I highly recommend renting the home. The owner also provided excellent tips on the neighborhood and local amenities including restaurants, grocery stores, etc.

March 19, 2026
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Reply from ThirdHome

Thank you for your wonderful review! We’re so glad to hear the owner’s responsiveness and local recommendations helped make your stay even more enjoyable. From neighborhood tips to nearby restaurants and grocery stores, it’s great to know those thoughtful touches added to your experience. We truly appreciate your recommendation and hope to welcome you back again soon!

Rated 5 out of 5 stars

The trip was fantastic and very relaxing.

The trip was fantastic. Booking online was easy. Just be diligent on contacting your house. Let them know how many guest will actually be staying. Please don't lie. It only makes it worse for future giest.
TreT it like it's your own home. And leave it better than you found it.
The home met our expectations and more. It had a few restrictions about water and gas usage but we understood for we are home owners ourselves.
Only down fall was getting into property. GPS sends you to the rear entrance instead of front gate. Also it would be nice to let the guard shack to know who is visiting for the week. Location was perfect but noisy in morning due to construction but very quiet at night. It is a little drive to downtown Cabo and marina but it's worth it.
Julie was great as our liaison as well as Paul who were boots on the ground.
I would love to stay here again in the future.
Spring break and cruise ship population is no joke so plan your visits around them. Other than those issues I would highly recommend this property as an A+.

March 7, 2026
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Reply from ThirdHome

Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that your trip was fantastic and that the home exceeded your expectations. We appreciate your tips for future guests - they’re very helpful. It’s great to hear that Julie and Paul made your stay smooth and enjoyable.

Rated 5 out of 5 stars

ThirdHome helped us book a 3BR at Solaz…

ThirdHome helped us book a 3BR at Solaz Resort in Cabo, MX. We are owners of a 1BR, so have the ability to upgrade to a 3BR without paying an exorbitant multiyear extension is hugely valuable for us.

It was an incredible stay. While ThirdHome bookings are relegated to the lower floors ofthe towers, it's still an incredible experience. We'll go again for sure!

March 18, 2026
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Reply from ThirdHome

Thank you for sharing your experience! We’re thrilled to hear that ThirdHome was able to help you upgrade to a 3BR at Solaz Resort and make your stay even more special. We’re glad you enjoyed the property and all it has to offer, and we look forward to welcoming you back for another incredible stay in Cabo!

Rated 5 out of 5 stars

Julia’s home in LA is absolutely…

Julia’s home in LA is absolutely beautiful! We really enjoyed our stay and would love to return! Location is right near main attraction in Hollywood and surrounding area. She was the most wonderful hostess, thank you for a memorable week in LA!

March 8, 2026
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Reply from ThirdHome

Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay at Julia’s home and that the location made exploring Hollywood and the surrounding area so convenient. It’s wonderful to know that Julia’s hospitality helped make your week in LA memorable.

Rated 5 out of 5 stars

Home was beautiful & comfortable

Home was beautiful, beds were very comfortable and the scenery was gorgeous!

March 26, 2026
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Reply from ThirdHome

Thank you for your wonderful feedback! We’re so glad you enjoyed the home, found the beds comfortable, and loved the beautiful scenery.

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