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Emerging from the vision to make the new pet ownership process easier for both pet retailers and their consumers, Third Party Pet was born. The overarching goal of TPP was, and still is, to support retailers operating within the pet industry and help them provide extensive benefits to their customers while assisting with managing the various points of stress throughout the customer journey. Now, nearly 10 years later, Third Party Pet offers a full suite of business services, designed by and for pet industry leaders to help businesses achieve consistent and predictable growth while delivering unmatched customer service. Our services support our clients every step of the way. From Lead Management helping our clients maximize every inbound lead and provide dedicated outbound lead follow up, to Registrations and Solutions Services creating added value to their product offerings and providing post sale consumer support on their behalf, all the way to marketing services providing support on everything in between needed to drive business and revenue. Our team is comprised of dedicated experts with decades of experience within the pet industry, ensuring our clients can confidently focus on their bottom line and let us take care of the rest.
1733 Park Street, 60563, Naperville, United States
3.8
2 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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There was a problem with my package being delivered to my home. The staff e-mailed me right away and worked out a plan to have my package expedited back to me. They were patient and professional with me and my concerns. I just received my package! I especially appreciate Marissa Surges for her caring and kind nature in her communications with me.
Fulfills some pet supply orders for American Kennel Club shopping website—not a disclosed fact, I found this out the hard way. AKC comes across as limited in dealing with this company. ?
Twice my AKC Shop orders came through this company, both times, the orders just sat for several days after receiving FedEx tracking numbers—FedEx explained this company using Smartpost is responsible for package drop off at a FedEx location—these particular orders both weighed less than 3 lbs and I paid shipping.
Third Party Pet has completely forgotten to ship one order.
And, my last order which also sat for several days before being dropped off with FedEx was missing an item.
Based on all my experience with this company, it’s easy to anticipate their causing AKC (see review) to be slow with a refund.
I did inform them they should not generate tracking number until package is scanned by carrier...and I inquired with carrier about the practice. Edited 11/6/18
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