A lovely cloth boutique, I’ve had good luck during my visits and have got hold of some nice dresses, though there’s a limited lineup. Today was a great experience when they allowed me to mix two sizes... See more
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I have just made an order, and accidentally sent it to the wrong location. I am trying to get in touch and keep getting a bounce back from the contact email on the site. Also, the website mentions a... See more
Communications with brand is very little. Have had to chase my purchase a few times. Ordered a month ago and no clear date of delivery. Realised after purchase, but the lack of clarity that these... See more
Company replied
I never receive an email confirmation of my order for a clock, and there is no way to contact them because the email they provided on the website can’t be sent through, extremely dodgy, and no phone... See more
Company details
Information provided by various external sources
13:31 celebrates Fashion and Decor in all forms of artistry, experimenting with shapes and colours in a selection of unique pieces that appeal to all senses.
Contact info
United Kingdom
- thirteen-thirtyone.com
2.7
Poor
76 reviews
Hasn’t replied to negative reviews
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Simply excellent!!!
April 6, 2020
Unprompted review
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Items never arrived + no money back
The first time I ordered earrings from 13:31 over a year ago, everything ran smoothly. But my last two orders, placed in the autumn of 2019, have not arrived. The company says that their transport firm reported putting the two items through the postbox - but my postbox is too small to fit in such items. I never received the money or the items back.
April 4, 2020
Unprompted review
Reply from Thirteen Thirtyone
This is very unfair dear Paula.
Both of the parcels show delivered to the address provided.
Both parcels have been sent with two different couriers and both the couriers confirm that the delivery address used is the one you have provided.
Since you have contacted us 4 MONTHS LATER we have been in contact with the two couriers which are struggling to provide the proof of delivery as they only keep the tracking information for 3 months. This case is currently still open, and no one denied a solution but you can understand how hard it is to prove what you are saying due to the extreme delay in contacting us. Moreover, even if the appeal was accepted by the delivery company, this would still take up to 3 weeks for them to try and retrieve the information.
In addition, you have just been sent an email in response to yours, where we are offering a replacement, so this review does not reflect how we operate or the reality of the facts AT ALL.
Regards.
UPDATE 6.03
A member of our team confirms you have accepted the replacement delivery for the order.
UPDATE 01.06
We have now had confirmation that you have received the replacement parcels, twice.
I love my earrings
I love my earrings! Very original and well made. Great shop
November 6, 2019
Unprompted review
Their designs are so unique and…
Their designs are so unique and artistic. I cannot even imagine that these are sold in affordable prices. The quality is also excellent. I'll keep buying clothes from this shop!
September 25, 2019
Unprompted review
Very good quality and amazing designs
Very good quality and amazing designs. Absolutely love the items I bought. Will be buying again!
July 21, 2019
Unprompted review
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Amazing products
Amazing products! Have purchased a few items here and am in love with them all ... customer service was brilliant, fast responses cannot fault at all will defiantly keep buying from here in the future
July 17, 2019
Unprompted review
Ordered from them about 3 times and…
Ordered from them about 3 times and it's been great every time, I love my products even when I ordered the wrong size the customer service was very helpful at sorting it out. Will shop again 100% love what they do
July 17, 2019
Unprompted review
I like all items very much
I like all items very much and the delivery was in time. That the quality us lovely ! I will definitely buy it again!
June 16, 2019
Unprompted review
Arrived in decent time
Arrived in decent time, and an excellent-quality product. Just beware that I've seen *some* of their stuff on different websites for a fraction of the price.
June 13, 2019
Unprompted review
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Happy, will shop again
Arrived within the time frame stated, blouse looks true to the picture. Received a free canvas bag with purchase that looks quite nice too.
April 9, 2019
Unprompted review
Don’t buy here anything
Don’t buy here anything, the product never arrives the country of destination and the tracking info said “not found”. I wrote a lot of emails and they never answered. Disgusting and annoying.
March 14, 2019
Unprompted review
Lost 200 Euros worth of clothing
Lost 200 Euros worth of clothing. Company claimed package was delivered yet there was no signature. Provided no assistance whatsoever to locate the 'lost' package. Possibly a scam. Avoid.
January 9, 2019
Unprompted review
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