thirteengroup.co.uk Reviews 

Bought shared ownership home with them moved in. Brand new property various defects. Both builder and thirteen ignore all communication with them about defects nothing gets done. One defect is major flooding down side of property. They have also messed up the rent account. They have said I owe them money when I don’t it was paid on completion then have the account in arrears because they changed the rent ammount without giving me a letter or any notice that it was happening but they didn’t change the direct debit to new ammount either so took old anmount and said I hadn’t paid the difference I have complained about this issue and 1 month in they are still looking into it rediculous. And they think I have to chase them all the time. I will be taking legal action against them. Avoid at all cost ls u will be selling up very soon

Awful repair service charge you tonnes when you stop paying their rent that's when they start caring

This is a company filled with rude, unprofessional and unhelpful staff where they tend to do what they like with zero repercussions and this includes a large and varied selection of their staff just generally being miserable and clearly showing they are not interested in dealing with you unless it's to their benefit.

Upon researching the company I have found numerous claims of people having issues with the staff which instead of being greeted with a cheerful, polite and respectful manner they were greeted with minimal words and a very unhappy attitude to do the job they are paid to do, with multiple occasions the jobs are not even being finished and to a below satisfactory standard.

If you happen to have any run ins with this company I would suggest avoiding their staff as much as possible and using a third party source to deal with them if available as it's a struggle to get work out of them at the best of times.

There are multiple reasons why I wouldn't recommend this company but for now I will end it here to avoid creating a novel length explanation.

If anyone doesn't believe this review, you are more than welcome to deal with them. But other than that, thank you for reading.

~Kevin

Well what can I say about this group. If I could I would of went private. Not only do the patch manager threaten you with eviction but the repair take 3 month to get fixed and I have seen it with my own eyes how the tradesmen and woman who work for the repair team are treated if there don't complete there job I a hour phone call after phone call putting pressure on them. The customer service staff are rude and hang up on you and when you as for help there don't issue with any sort of help at all

Reprehensible social housing provider, causing chaos to countless decent working families, particularly on newbuild housing estates, with their boneheaded selection of unruly, unsuitable and inappropriate tenants.

No vetting process for tenants. No due diligence for tenants. No consistency in processing issues to do with their tenants causing anti-social behaviour. No Duty of Care for private homeowners who have to suffer from Thirteen Group tenants' behaviour. No responsibility taken when their tenants cause grief and harassment to law-abiding private homeowners. Awful organisation.