The true measure of any insurance company is their behaviour when a claim presents itself. My wife was devastated by the loss of her ring, but the efficiency and compassion shown by the team really h... See more
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See what reviewers are saying
My fiancé bought me a lovely diamond engagement ring and uploaded the link sent by TH March and now they’re saying he’s not sent them the right documentation. He has tried to phone them numerous times... See more
Company replied
TH March made life easy after what was a badly timed water ingress event which happened between exchange and completion of the sale of my house. Both they, the loss adjuster and my builder worked tog... See more
Company replied
Moving to TH March from Highworth Insurance has been arduous. Was looking to get insurance on a watch which has been insured elsewhere previously, jumped through all of the hoops TH March provided and... See more
Company replied
Company details
- Jewelry and Watch Insurance Company
- Business Insurance Company
- Home Insurance Agency
- Insurance Agency
- Insurance Broker
- Personal Insurance Company
About TH March
Written by the company
Trusted insurance advisors since 1887,
it is our mission to be the trusted expert to all our policyholders: providing specialist advice, helping to manage the risks of everyday life, protecting against the unexpected, and above all giving our customers dedicated support during a claim. After all, that's where customers feel they need us the most.
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
We offer a broad range of products to insure the things that are precious to you, including your home, valuable possessions, your health, your life and your business.
Widely known as the foremost insurance brokers for the jewellery trade, we are experienced in meeting the insurance needs of retailers, designers, manufacturers, makers, repairers and of course the jewellery and watch wearers and collectors, who are all part of the UK’s diverse and vibrant jewellery scene.
Furthermore, our expertise extends to commercial and personal insurance products and guidance to suit the needs and requirements of all kinds of people and organisations.
We see our vision as to protect and enrich the lives of our customers, employees, partners and business communities. We are here to support, guide and advise you. You don't have to just take our word for it. Visit our website and take a look at what customers say about us. Talk to us about how we can help you!
Contact info
10/12 Ely Place, EC1N 6RY, London, United Kingdom
- 01822 668 000
- insurance@thmarch.co.uk
- thmarch.co.uk
3.8
Great
848 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This website has an appallingly…
This website has an appallingly misleading online quotation facility.
Whilst trying to use it, my initial quote displayed 'X' amount, then whilst checking my input 'X rapidly changed up by a factor of three, as I thought then I had made a mistake I then re-entered the same details only to find the quote had now gone up by five times the original figure!
This is NOT the way to encourage new customers, and is particularly disappointing as this was recommended by my local trustworthy Rolex dealer.
July 17, 2023
Unprompted review
Reply from TH March
Dear David
We are sorry you had issues trying to obtain a quotation from us. We have not had any other similar reports of issues from anyone obtaining or going forward with quotes, so we would really appreciate being able to talk to you to establish if there is an error on the website that may need attention from our IT team.
Our quick quote facility requires inputting of both the postcode AND the value of the jewellery and or watches in order to calculate a premium, as premiums will alter according to both of these factors. As we state on the quick quote page, the premium may change according to additional information provided, and that is because when you move past quick quote to the full quotation pages, all the underwriting factors are then asked, such as age and other information about the person wearing the item and these all make a difference to the premium.
As we can’t find a record for you, we assume you only used our quick quote facility (which helps to provide an approximate indication of premium), but we’d very much appreciate being able to discuss your online journey with you to find out where we went wrong, and we’d also be able to assist you with your insurance requirements, should you still need this. You can call us on 01822 668000 or request a callback at a convenient time by emailing us at insurance@thmarch.co.uk .
Kind regards
Jo at TH March
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Good price for high value item
Quick service, covered an item other companies would not and they did so at a very reasonable price with no restrictions. Well done!
July 4, 2023
Reply from TH March
Dear Andrew
Thank you for taking the time to provide your feedback and a 5 star review. It's great to hear you were pleased with the price, the terms and conditions, as well as our quick service. Insuring jewellery has been our area of expertise since 1887, so it is vital to us that we are able to arrange specialist insurance that suits the needs of our customers, and we're delighted you felt that we delivered in this respect.
Kind regards
Nat at THM
Great customer service
May 30, 2023
Reply from TH March
Dear Miss Egotanwa
We're pleased to see your 5 star rating and commenting about our great customer service and will let the team know.
Kind regards
Nat at THM
Reply from TH March
Dear Mr Inman
Thank you for taking the time to provide your 5-star feedback. It's great to hear we made the process of setting up your insurance easy for you, and you appreciated our very professional staff. The team will be pleased to see your comments.
Kind regards
Nat at THM
Excellent service!
The service and price were great as was the process. Claire was fantastic when I called and resolved my query straight away. Highly recommended xx
March 21, 2023
Reply from TH March
Dear Adele
It's great to hear you are happy with the price, process and service here at TH March! We will be sure to let Claire know you found her communication fantastic and are pleased your query was resolved straight away. Thank you for the 5 star review and for highly recommending us.
Kind regards
Nat at THM
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Dismissive Customer Service
I have sent required photographs of my watch (which is 6 months old) to still be told they could not be viewed. Also a valuation may be required. This is disappointing due to me explaining I’m pregnant and due any day, and customer service are very dismissive and unclear. Makes me question how I would be treated in a claim.
February 1, 2023
Unprompted review
Reply from TH March
Hi there,
We are so sorry to hear that you have had a disappointing experience with us. We would really love to put things right and resolve the issues with the photographs you have sent and would kindly ask you to contact us on 01822 668000 so we can do this for you and also discuss the insurer’s valuation requirement. As you will see from the plentiful reviews, we have many satisfied customers who can verify how one is treated during a claim. We appreciate that this will be a very busy time for you and wish you well with your imminent arrival.
Kind regards
Jo at THM
Reply from TH March
Dear Jannette
It's great to hear you found that arranging your insurance was easy and straightforward, just as it should be. Thank you for writing a 5 star review.
Kind regards
Nat at TH March
Quick, efficient and clear service
This was my first time insuring an item of jewellery, and I found TH March's online system very clear and efficient to use. I was able to obtain a quote + insurance plan quickly and with clear explanations at every stage.
December 10, 2022
Reply from TH March
Dear Mr Williams
We're delighted to hear your first time insuring jewellery was a good experience for you, and that you found our process very clear and efficient with lots of clear explanations at each stage.
Thank you for taking the time to write a 5 star review.
Kind regards
Nat at TH March
Super quick and simple to set up the…
Super quick and simple to set up the insurance on my item
November 12, 2022
Reply from TH March
Dear Mark
Thank you for taking the time to write a 5 star review on your insurance purchase experience with us. We try hard to make the process straightforward and are pleased you found it super quick and simple.
Kind regards
Nat at THM
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Very easy to complete and insure with
Very easy to complete and insure with
Up load of documents again very easy
November 9, 2022
Reply from TH March
Dear Paul
It's great to hear you found the process of buying your insurance and submitting the documents to us very easy. Thank you for taking the time to provide a 5 star review.
Kind regards
Nat at THM
Very poor service. My Wife and I used T H March business…
My Wife and I used T H March business insurance for 25 years, for our business, with satisfactory results. However on retiring from business and trying to insure a personal watch collection they proved to be, well let's not beat about the bush, pretty useless. Responses from the company were poor and almost always instigated by me. They wanted me to jump through hoops, do all the work, yet pay them, and send reams and reams of information, photographs, valuations etc for the watches. They were difficult to contact and not one individual took charge of my request for insurance cover. There was no one to one personal contact. This is how they treat a customer of 25 years standing? I went on line, searched single item insurance, found another company who were brilliant, did the whole cover without fuss, no hoops to jump through, no photographs or valuations, and guess what £60 yes £60 lower premium. I lost count of the times I rang T H March over the same request for insurance. The staff at T H March kept telling me they were inundated with customers. Well if they keep up this level of service they won't be for long. Quiet frankly it's insulting to be treated like this as a previous customer. Someone at T H march needs to get a grip on the company. My advice to anyone thinking of using T H March is don't bother, use the internet instead.
October 7, 2022
Unprompted review
Reply from TH March
Dear Mr Tyrrell
First of all, may we thank you for your loyal custom for 25 years. Thank you for also taking the time to provide your feedback and to speak to Claire in the team today.
We are sorry that the processes we follow have caused you unhappiness. This is quite the opposite of what we aim for.
As specialist insurance brokers, we arrange insurance for our customers using certain insurers (the “underwriters” about whom we refer in our communications). Brokers have little, if any, control over insurer’s requirements and terms and conditions they impose. It is also our role as insurance brokers to help customers when it comes to advising and guiding on insuring their items. This extends to communicating and explaining insurer’s requirements and conditions for setting up a policy with them. It is our experience - and you only need to read through the majority of reviews about us on Trustpilot - that the information insurers ask for and that we guide customers to provide makes a huge difference as to how easy the TH March claims process is. We take great pride in our claims service, as we know we help our customers swiftly, and when they really need us. Having to find all the relevant documentation at the time of a claim is usually very burdensome, and at the worst time for the customer too. This is why we continue to follow this same process of collecting all the relevant documentation when setting up the insurance rather than at the point of claim. If we are honest, we cannot say we enjoy dealing with all this paperwork either but we really do believe that it is in the best interests of the customer and that if we did not ask for certain documentation, we would not be doing our job properly.
It is our responsibility to explain to you this rationale above for requiring documentation at this stage, and we are sorry that we appear to have fallen short in this respect. We appreciate it is unusual for insurance companies to ask for this paperwork at this stage and perhaps we did not get this message across to you well enough in our calls and emails.
We are sorry that we caused you to feel insulted by the service. Although “inundated” with emails and calls, we really did try hard to communicate with you, talking to you every day last week and responding to your communications same day. It truly is only our intention to provide you with the best service as an insurance broker, guiding and advising you on managing your risk and insuring your valuable items.
We are pleased that you have arranged insurance for your items, and should you ever need any insurance guidance or advice in future we would be happy to assist you.
Kind regards
Nat at TH March
Reply from TH March
Dear Charlotte
Thank you for taking the time to write a 5-star review about your experience arranging insurance through TH March. We are delighted you found the process quick and feel that the premium is reasonable.
Kind regards
Nat at THM
I took out insurance with TH March this…
I took out insurance with TH March this year At the end of June. It’s now the 1st of September and I’ve only just had my policy finalised. I purchased watch insurance and as advised , I went to get an independent valuation for my watch. The valuation came back and the underwriters refused to accept my valuation from a reputable jeweller. Despite submitting everything possible to TH MARCH , they still refused to accept it. I’ve now had 2 months of waiting for a “decision from the underwriters”
But finally they replied to me on the 1st September with a valuation which was over a £1000 less than given by my jeweller.
It’s fair to say I will most likely be cancelling my policy as I’ve been running around in circles trying to get this sorted , not only this but I will most definitely not be using them again.
September 1, 2022
Unprompted review
Reply from TH March
Dear Elliot
Thank you for taking the time to leave your comments. We understand that our communications back and forth and between you and the jeweller over the last 30 working days must be quite frustrating when all you wish to do is arrange protection for your watch. We hope that we can gain your trust once more so that you appreciate that this is our objective in this too, to protect our customers’ precious items. The policies we arrange for personal jewellery and watches are to replace items on a like for like basis. It appears from our records that we have assumed matters are straightforward in that as a second hand item would be replaced with a second hand item, underwriters will need a valuation on that basis and also that proof of purchase/ownership would be needed so that if you ever needed to make a claim this would be hassle-free. We are sorry we have got these assumptions wrong and we have not met your expectations in this matter. We try and explain underwriters' requirements in various formats, including over the phone and in writing. Our recent communications indicated you understood the underwriter's requirements and were happy with this, so we are very sorry that you feel otherwise and that there is such a misunderstanding over what documentation is needed to insure your watch. As insurance brokers, we do not and cannot provide valuations, however we think what you are referring to receiving on 1st September was the confirmation from us in direct relation to the receipt you had provided 14 working days prior to confirm the lower value you showed on your receipt. In this correspondence we reiterate again what underwriters need in order to protect your item properly so that in the event of a claim, matters can be straightforward. However, we are evidently not delivering the message from underwriters clearly enough. Therefore, one of the team will call today to try and help explain. We are sorry we have made you feel this way, and to have caused any frustrations in our attempts to help you. We hope we can help resolve all of this for you, so that you can have your peace of mind that your watch is fully insured.
Kind regards
Nat at THM
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No one returns our calls
My fiancé bought me a lovely diamond engagement ring and uploaded the link sent by TH March and now they’re saying he’s not sent them the right documentation. He has tried to phone them numerous times and left numerous voicemails to rectify this and no one returns his call. He paid the premium and then TH March returned £150 out of the £180 paid. We simply cannot get hold of TH March to resolve this.
August 22, 2022
Unprompted review
Reply from TH March
Dear Adele
We are very sorry, it does sound like you have not had the best experience setting up your policy and for that we must apologise. It looks like from our records we have tried to contact your partner by email and telephone but despite numerous attempts we have not been able to speak. Unfortunately we can not make unlimited attempts to contact people, however we can see why in your case this is frustrating because you did try and call us yesterday and were unsuccessful. You kindly left a message for us which would be picked up once it had reached the top of the queue today. One of the team will be responding to your voicemail today. We would love to be able to help you, and hope there is some way we can reassure you we are here to support you.
Kind regards
Nat at THM
Really easy online service
August 13, 2022
Reply from TH March
Thank you for taking the time to write a review on your experience of buying personal jewellery insurance through us. We are very pleased you found our online service really easy.
Kind regards
Nat at THM
Huge drop in quality of customer service
I have been using TH March for over 8 years but recently I've not had a great experience with them. It's a shame because they were great before they grew so big and their quality of customer service was lost which is why I used them in the first place and not based on cost. I have ended up taking my business elsewhere.
August 11, 2022
Unprompted review
Reply from TH March
Hi Mark,
Thank you for your feedback and we are sorry to learn of your experience. We would like the opportunity to discuss this with you so we may understand what has gone wrong, so please call us on 01822 668000 or send us an email to marchplus@thmarch.co.uk making reference to your Trustpilot review in the subject line.
Thank you
Joanna at THM
Easy website to use
Easy website to use, and always quick response with any queries I had
August 11, 2022
Reply from TH March
Dear Mollie
It's really important to us that customers find our systems easy, so it is great to hear you find the website easy to use. We are pleased that you feel that the team's responses are always quick too. Thank you for taking the time to write a 5-star review about your experience with us.
Kind regards
Nat at THM
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Confident and Stress Free
I had been reviewing various insurance brokers looking for insurance on a new purchase and narrowed down my options to TH March. There website was easy to follow and the cost of annual cover was suffice for my requirements and was definitely the cheapest. Easy to upload required documents and now feel confident and stress free knowing my purchased item is covered , from lost , stolen , damage etc..
August 5, 2022
Reply from TH March
Dear Adam
We're very happy to hear you chose us after your research. You've made the right choice, and it's good to know that you already feel reassured and protected by your purchase. It's great to hear you found the website purchase and follow up process easy to follow and the premium suitable too.
Kind regards
Nat at THM
Easy to use site
Easy to use site which delivered me an online quote in seconds. All documentation was emailed swiftly after I had paid the premium.
Difficult to give 5 star to any site but this was a very easy and efficient process
August 1, 2022
Reply from TH March
Dear Peter
Thank you very much for taking the time to tell us about your experience with TH March. We're glad you found the insurance purchase process easy, quick and efficient.
Kind regards
Nat at THM
Excellent customer service
Meant to write a review ages ago after the excellent customer service with regards to an engagement ring repair.
July 22, 2022
Unprompted review
Reply from TH March
Dear Tristan
Thank you for kindly taking the time to write a 5 star review about your experience making a claim on your insurance through TH March. We're delighted you found the customer service excellent and that your engagement ring got repaired to your satisfaction.
Kind regards
Nat at THM
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