Thmotorcycles Reviews 

55
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I went into Terence Healy motorcycle shop to have a browse and was greeted by Terence, we had a chat and he asked if I had anything in mind , I told him what I was after and he showed me what he had... See more

Company replied

Rated 5 out of 5 stars

I found Terence and his staff brilliant to deal with...he is honest and decent and will always make sure you get the best. I traded my Triumph in for a Honda NC 750 and I love the bike. The showroom a... See more

Company replied

Rated 5 out of 5 stars

Bike as described or even better, written 6mth warranty, no nonsense, fast delivery over long distance for little extra. Would have liked a wee bit more off the asking price to sweeten the deal in goo... See more

Company replied

Rated 5 out of 5 stars

Bought a Suzuki Bandit GSF 650 from Terence a few months and had a great experience from browsing to purchase and aftersales. Bike has run really well with no issues. Really helpful and easy to deal... See more

Company replied

Company details

  1. Motorcycle Dealer
  2. Motorcycle Equipment and Accessories Store
  3. Motorcycle Repair Shop
  4. Used Motorcycle Dealer

Information provided by various external sources

Selling Quality used Motorcycles


Contact info

4.8

Excellent

TrustScore 5 out of 5

55 reviews

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1-star

No recent history of asking for reviews

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4.8

All reviews

(55)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Very helpful staff, bought a bike on finace, paperwork was sort out very quickly. Terence gave me a brand new tire for my bike. Service and all necessary was done on the bike. Highly recommended. You can trust with the purchase

August 19, 2023
Unprompted review
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Reply from Thmotorcycles

Thanks so much for your 5 star review. It was a pleasure to do business with you. From all the team at Terence Healy Motorcycles

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Rated 1 out of 5 stars

What an absolute joke!

What an absolute joke!
I spent the last two days speaking with this company and expressed a very keen interest in one of their stocked motorbikes. I was in regular contact with Janelle and despite being turned down for finance (glad I was, looking at the interest charges) I advised them that I had been approved for finance elsewhere.
I offered to pay a deposit to hold the bike and even left a detailed voicemail message for Terence, the owner, confirming the same, after being told Janelle was not in the office, bike had already been sold that's why!
I messaged the company today to say I would travel to them to look at the bike to be told it had been sold and rather rudely advised that sales were on a first come first served basis and that bikes could not be held otherwise half their stock would be on hold!
Appalling customer focus and service, I definitely won't be buying my next bike from them, but they won't be bothered because they're so busy selling bikes to other people.
It's probably because I'm British and a retired police officer!
I messaged Terence and he has stopped responding and can't even be bothered.
A response from thmotorcycles.ie suggests that some of my messages this morning were abusive, which is nonesense, I simply expressed my opinion as to how I had been treated. I had offered to put a deposit on the bike rather than expecting it to be 'held' and interest had been shown over 2 consecutive days, staff were fully aware of my interest which included an application for finance, interest couldn't get more serious. And yet despite all of this thmotorcycles went against my wishes and sold the bike to someone else! Underhand and very unprofessional.
I sent in my bank statements without any delay and they were not submitted for an hour, had they been processed sooner I would have been in a more proactive position.
Don't make out that I am the one in the wrong.

August 16, 2023
Unprompted review
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Reply from Thmotorcycles

Hi David,

We are so very sorry that you are disappointed with our service and that the bike that you were looking at was sold.
Unfortunately we do not offer a "hold bike policy" here when people have not viewed the bike as we have learned that many times that sometimes the bike does not suit the person or they prefer a different bike and this could potentially stop a person who it does suit from buying the bike.
Unfortunately Janelle was not in the office that day and asked you to contact me by phone and she also let me know that you were interested in the bike. A customer walked in to buy the bike and before I took the deposit off him I tried to contact you by phone but I got no answer.

When you messaged this morning I apologised as the bike was sold. The reason I never responded after that is that I don't respond to abusive messages. I am aware you are disappointed and I am sorry about that but unfortunately this is our policy .

Thanks

Terence
Terence Healy Motorcycles

Rated 5 out of 5 stars

I bought a Honda CBF 600 recently

I bought a Honda CBF 600 recently, i have to say that deal was very good and straightforward. Very good contact and great service. Stock in the showroom is unreal and all bikes looks like new and never driven. I was well looked after and i would highly recommend to anyone who likes good quality bikes! Thank you again and i will be back for another deal for sure.

March 23, 2023
Unprompted review
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Reply from Thmotorcycles

Thank you so much for taking the time to leave us a review. We are delighted that you were happy with our service. Thanks for choosing Terence Healy Motorcycles

Rated 5 out of 5 stars

Great collection of Stock

Great showroom with alot of clean stock. Found the Healy family a pleasure to deal with and delighted with my purchase. Will call again when due to change

March 11, 2023
Unprompted review
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Reply from Thmotorcycles

We are delighted that you were pleased with our service. Thanks so much for your 5 Star review and also your business.
From all of us here at Terence Healy Motorycles

Rated 5 out of 5 stars

One stop shop

Great choice of bikes
Easy to deal with
place you can see yourself dealing with for many years

April 6, 2023
Unprompted review
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Reply from Thmotorcycles

Thanks so much for you fantastic review and thanks for the business we really appreciate it.
From all the team here at Terence Healy Motorcycles

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Rated 5 out of 5 stars

Thanks to Terrence for my purchase as…

Thanks to Terrence for my purchase as it was well worth the trip up as your stock is very impressive and new shop is a proper motorcycle shop.wishing you and your team the very best in the future....I will be back 👍👍

March 25, 2023
Unprompted review
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Reply from Thmotorcycles

Thanks so much for the 5 star review.. It was a pleasure doing business with you. We are glad you like our new shop.
Thanks Terence & the team Terence Healy Motorcycles

Rated 5 out of 5 stars

Highly recommended

Hi,
iv Dealt with Terence on 3 separate bike purchases, absolutely 100% to deal with, all 3 bikes were in immaculate condition and the service is second to none. I'll be back for another bike.

September 1, 2022
Unprompted review
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Reply from Thmotorcycles

Thanks so much for the 5 Star review and thanks so much for the repeat business. From all of us here at Terence Healy Motorcycles

Rated 5 out of 5 stars

Great motorcycle shop.

Hey all ,
All I can say is that at TH motorcycles my experience in purchasing my zx1000sx couldn’t have been better in dealing with Terence himself and more so Janellle no dramas no hassle ask the question you get a straight answer would recommend their shop to anyone
Regards Pat in the rebel county.

July 11, 2022
Unprompted review
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Reply from Thmotorcycles

Thanks so much for the 5 Star Review... A big Thank you for the business we really appreciate it.... The Very best of Luck with the Bike and we look forward to doing business with you in the future .
From all of us here at Terence Healy Motorcycles

Rated 5 out of 5 stars

Would definitely recommend

I had to get the radiator of my car replaced and Terrance was extremely helpful and straight forward. Replaced as soon as possible with no hassle. I was really impressed and would definitely recommend and return if I needed his services again. Thank you!

June 20, 2022
Unprompted review
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Reply from Thmotorcycles

Thanks so much for the 5 Star Review

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Rated 5 out of 5 stars

Great first bike buying experience

I bought recently a motorcycle from Terence Healy .Customer service is great ,Everything went smoothly.Full service, new tyres done , bike delivered .Wouldn’t have a problem to buy it again or recommend it to any of my friends.

June 5, 2022
Unprompted review
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Reply from Thmotorcycles

Thanks so much for the 5 Star review. We are delighted that you were happy with our service. Thanks for the business

Rated 5 out of 5 stars

Very pleasant man to deal with.Honestly…

Very pleasant man to deal with.Honestly couldn't fault a thing.Terence's stock and showroom are very impressive and I would highly recommend this seller.

June 5, 2022
Unprompted review
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Reply from Thmotorcycles

Thanks so much for your 5 Start review. Thanks so much for the business from all of us here at Terence Healy Motorcycles ...

Rated 5 out of 5 stars

As described or even better

Bike as described or even better, written 6mth warranty, no nonsense, fast delivery over long distance for little extra. Would have liked a wee bit more off the asking price to sweeten the deal in good old-fashioned style, but overall spot-on. I've no connection whatsoever, would recommend and may well reconnect when it's time to trade. 👍

May 4, 2022
Unprompted review
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Reply from Thmotorcycles

Thank so much for the 5 Star Review .... and thanks for the business. We look forward to welcoming you back again.

Rated 5 out of 5 stars

Pleasure to deal with,all information…

Pleasure to deal with,all information supplied was accurate and easy to contact with any queries.

March 25, 2022
Unprompted review
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Reply from Thmotorcycles

Thanks Colm for your 5 Star review. we are delighted that you were happy with our service.
Thanks from all of us here at Terence Healy Motorcycles

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Rated 5 out of 5 stars

Quality bikes, great customer service

I recently bought a 2012 Suzuki sv650s from Terence Healy. The bike is pristine for its year. You just have to take a look around the show room to understand how well looked after all his bikes are. Terence is really friendly and will help you as much as he can. TH motorcycles is not a shop that just cares about taking your money, it’s a shop that has a genuine passion for bikes and values their customers and that’s why I will be back again when it’s time to change.

February 24, 2022
Unprompted review
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Reply from Thmotorcycles

Thanks Cathal for the 5 Star review. We are delighted that you were happy with our service and we look forward to welcoming you back in the future.
Thanks for the business from all of us here at Terence Healy Motorcycles

Rated 5 out of 5 stars

A great buying experience.

Called ahead and made an appointment. Great set up, got to see what I needed and decided to purchase. When I went back to pick up the bike, everything was ready to go, all the paperwork done. Great service.

February 21, 2022
Unprompted review
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Reply from Thmotorcycles

Thanks so much for the 5 Star Review. We are delighted that you were happy with our service. Thanks so much for the business from all of us here at Terence Healy Motorcycles

Rated 5 out of 5 stars

Bought a 2015 gsx650f over the phone

Bought a 2015 gsx650f over the phone, delivered a few days later to South Kerry. Bike is immaculate. The whole buying experience from Terence was excellent. Very impressed and I would not hesitate in recommending him.

December 20, 2021
Unprompted review
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Rated 5 out of 5 stars

I bought a second-hand Z1000SX from…

I bought a second-hand Z1000SX from Terence on Oct 21, the bike was clean and in very good condition. He took time out to go through the bike, it's history and what to expect from the machine. I requested some minor modifications to the bike and Terence obliged. Based on my experience I would go back.

November 26, 2021
Unprompted review

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