I had one 5ml sample spray missing, which I requested. Dropped a quick email to the “contact us” section on website. My previous experience with other company suggested I wouldn’t receive a... See more
Company replied
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Review summary
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Reviews shaping this summary
I have placed 3 orders for 2 different scents and have not only fallen in love with the scents, but also with the care that Thompson Carter takes with packaging. Every time I receive a package it is b... See more
Company replied
Package arrived to the US containing several items. One was damaged from shipping. Sameer was very helpful in resolving the problem by sending out a replacement product. You learn a lot about a compa... See more
I’ve recently discovered Thomson Carter and have tried a variety of options……without doubt Shelby Lane has been the favourite. Unfortunately due to a ‘mistake’ at Thomson Carter my recent order of She... See more
Company replied
Company details
Written by the company
Explore the world of Thomson Carter and its exquisite selection of fragrances and accessories for both men and women.
Contact info
Thomson Carter, Craigstown Industrial Estate, BT412PT, Randalstown, United Kingdom
- hello@thomsoncarter.com
- thomsoncarter.com
4.7
Excellent
7K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Most Excellent As Usual
This is my second order with Thomson Carter in a matter of weeks. I was so impressed with my first fragrance bundle that I had to order another one. Again, I went to check my order status and didn’t see my order, so I went through my emails to check for confirmation. I did see it so I contacted customer service and Nikki responded within 24 hours and had located my order and had previously sent me a text with my order confirmation number. Very excellent customer service. Thank you Nikki
April 30, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your continued support. We are delighted to hear that you returned for a second order so soon and that your experience has once again met your expectations. It is wonderful to know Nikki was able to assist you promptly and ensure everything was clarified. Your kind words truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
Bottle came broken and they immediately…
Bottle came broken and they immediately sent another one! Great customer service!
April 29, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your feedback. We are very sorry that your bottle arrived damaged, however we are delighted to hear that our team was able to resolve the matter promptly and arrange a replacement without delay. Providing swift and reliable service is very important to us, and your kind words are greatly appreciated.
Kind Regards,
Thomson Carter Team
Great scent and customer service
Shipping took a tad long based off of other orders ive placed that came from over seas. The body wash came in damaged but that was at no fault of the seller. With that said, they made it right and shipped out a replacement and it was easy to handle. The smells and longevity of scent is amazing! Will definitely be ordering again!
April 24, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your thoughtful feedback. We sincerely apologise for the delay and the damaged item, though we are pleased to hear the issue was resolved smoothly and to your satisfaction. It is wonderful to know you are enjoying the scent and its longevity. Your support and intention to order again truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
I love the fragrances and attention to…
I love the fragrances and attention to detail that Thomson Carter gives to its customers. I contacted customer service and within minutes Clare sent me an email back with the information about my order. The orders come beautifully wrapped. It’s a must buy.
Lisa
April 30, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your lovely feedback, Lisa. We are delighted to hear how much you enjoy our fragrances and the attention to detail we strive to provide. Clare will be especially pleased to know she was able to assist you so promptly. Your kind words and recommendation truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
Great perfume
The Thomson Carter fragrance that I like the best is Rogue Avenue, but there are some others that are nice as well. Initially, I bought the sampler. I always have trouble with fragrances--many give me a sick headache, and I just hate buying an expensive bottle of perfume only to have to give it away or throw it away. The sampler was perfect, and I was able to make my purchase of Rogue Avenue without concern.
April 30, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your thoughtful feedback. We are delighted to hear that our sampler set helped you find a fragrance that suits you so well, and that Rogue Avenue has become a favourite. We understand how important it is to choose the right scent, and we’re so pleased we could make that process easier for you. Your support is truly appreciated.
Kind Regards,
Thomson Carter Team
Wow Amazing
Received my orders in a timely manner. The packaging was amazing, I will continue to purchase from you. Very satisfied
April 17, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are delighted to hear that your order arrived promptly and that you were impressed with the packaging. It means a great deal to know you are so satisfied, and we truly appreciate your continued support.
Kind Regards,
Thomson Carter Team
Customer service is my biggest concern
Customer service is my biggest concern, and Thomson Carter's was top notch, impeccable. I had an issue which was no fault of theirs. I emailed them and the issue was resolved A.S.A.P. . My package was smashed during shipping, which happens my replacement package was shipped and it was not smashed. When I saw how well it was packaged, I know something heavy smashed the first one. I love the body wash and perfume. Thank you Thomson Carter.
April 27, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your thoughtful feedback. We are truly delighted to hear that our customer service met your expectations and that your issue was resolved promptly. Whilst we are sorry your initial package was damaged in transit, we are pleased the replacement arrived safely. It is wonderful to know you are enjoying both the body wash and perfume. Your support means a great deal to us.
Kind Regards,
Thomson Carter Team
The product is absolutely amazing…
The product is absolutely amazing Lilium Blume btw and the delivery was fast especially shipping from the UK! I will be ordering more products soon
April 16, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are delighted to hear that you are enjoying Lilium Blume and that your order arrived promptly. It is especially pleasing to know you plan to order again—your support truly means a great deal to us.
Kind Regards,
Thomson Carter Team
The quality of the product
The quality of the product, delivery & customer service
April 27, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that you are pleased with the quality of our products, as well as our delivery and customer service. Your support is truly appreciated, and we look forward to serving you again.
Kind Regards,
Thomson Carter Team
Beauty in a box
The product is very important but the packaging and delivery makes it so exciting. Then there are little samples to try.
They do an all most immediate follow up checking on you and how everything was. The black box your item comes in I keep for trinkets or goodies...
April 27, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your lovely feedback. We are delighted to hear that the full experience—from packaging to delivery and samples—made your order so enjoyable. It’s especially wonderful to know our follow-up and presentation left such a lasting impression. Your creative use of the box is a charming touch, and we truly appreciate your support.
Kind Regards,
Thomson Carter Team
Excellent quality products
Excellent quality products. The scent stays for hours. Packaging was sturdy. I have tried 3 scents and I can not decide which one is my favorite. The shower gels don’t dry out my skin and the scents are pleasant.
April 24, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are delighted to hear that you are enjoying the quality and longevity of our fragrances, as well as the performance of our shower gels. It’s lovely to know you’ve found several favourites—choosing just one can certainly be a challenge! Your support is truly appreciated.
Kind Regards,
Thomson Carter Team
I am not one who like to give my…
I am not one who like to give my opinion good, bad, or indifferent.
Having said that, I truly want to thank you for the positive experience I have had with you at Thompson Carter.
You have a great product, and I received it in a timely manner. I’ve used the same perfume for over 20 years. I am so happy to have found yours.
April 27, 2026
Unprompted review
Reply from Thomson Carter
Thank you for taking the time to share your experience—it truly means a great deal, especially as someone who doesn’t usually leave feedback. We are delighted to hear that you are enjoying our fragrance and that it has made such a positive impression after so many years with your previous choice. Your support is sincerely appreciated.
Kind Regards,
Thomson Carter Team
I absolutely love this brand and its…
I absolutely love this brand and its packaging!! I’ve bought large ones of Rougue Avenue x2 , Lilium Blume and samples of Santal Oud and Bois De Santal… I LOVE THEM ALL!!
April 29, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are absolutely delighted to hear how much you are enjoying our fragrances, and it’s fantastic to know that Rogue Avenue and Lilium Blume have become favourites. It’s equally pleasing that you’ve loved the samples as well. Your enthusiasm and support truly mean a great deal to us.
Kind Regards,
Thomson Carter Team
The scents are new and fresh
The scents are new and fresh. I always receive compliments.
April 30, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that you are enjoying the freshness of our scents and that they are earning you such lovely compliments. Your support is truly appreciated, and we’re pleased to be part of your fragrance experience.
Kind Regards,
Thomson Carter Team
Huge shoutout to Alix at Thomas Carter…
Huge shoutout to Alix at Thomas Carter Company! I had a problem with a damaged product, and she went above and beyond to fix it fast. Super responsive, professional, and easy to work with. I already love their products, and this level of customer service just makes me appreciate the company even more. Highly recommended!
April 30, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are sorry to hear about the initial issue, however we are delighted that Alix was able to assist you so promptly and go above and beyond to resolve the matter. It is especially pleasing to know that this experience has further strengthened your appreciation of our brand. Your recommendation means a great deal to us.
Kind Regards,
Thomson Carter Team
I had one 5ml sample spray missing
I had one 5ml sample spray missing, which I requested.
Dropped a quick email to the “contact us” section on website.
My previous experience with other company suggested I wouldn’t receive a response.
How wrong was I.
Nikki from Thompson Carter responded the very next morning.
I was asked to provide a picture of the items sent and the packing slip.
Nikki was polite, professional and resolved my issue straight away.
The communication was excellent and timely.
The level of service is above and beyond.
Totally happy and would highly recommend.
Thanks Nikki.
April 30, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are sorry to hear that an item was missing from your order, but delighted that Nikki was able to assist you promptly and resolve the matter with such professionalism. It’s especially pleasing to know the communication exceeded your expectations. Your recommendation truly means a great deal to us.
Kind Regards,
Thomson Carter Team
Nikki really help solve my problem
Nikki really help solve my problem. I really appreciate everything she done for me
April 30, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that Nikki was able to assist you and resolve your issue. Your appreciation means a great deal to us.
Kind Regards,
Thomson Carter Team
Very pleased with
I emailed and Gareth replied so thanks to him the perfume is lovely came very quickly and was securely packed I will use them again thanks
April 29, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are delighted to hear that Gareth was able to assist you promptly and that your order arrived quickly and securely. It’s wonderful to know you are enjoying the fragrance, and we look forward to serving you again.
Kind Regards,
Thomson Carter Team
Selfless service
I received the wrong item I originally ordered but Anas was super understanding and helpful and his hospitality made my satisfaction his top priority and fixed the issue right away. Very kind gentleman. I really appreciated that.
April 29, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your kind feedback. We are sorry to hear that the wrong item was initially sent, but delighted that Anas was able to assist you promptly and resolve the matter with such care and understanding. Your appreciation is truly valued.
Kind Regards,
Thomson Carter Team
Anas
Anas.
Really great experience overall. Everything was smooth and easy, and the customer service was on point. Anas was super helpful, quick to respond, and made sure everything got taken care of without any hassle.
April 29, 2026
Unprompted review
Reply from Thomson Carter
Thank you for your wonderful feedback. We are delighted to hear that you had such a smooth experience and that Anas was able to assist you promptly and efficiently. Your kind words are truly appreciated.
Kind Regards,
Thomson Carter Team
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