Thonk Reviews 

130
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I've consistently had good experiences with Thonk, both with purchases and for support. Will B from support has been super helpful when I had questions and requests regarding upgrading the (small... See more

Rated 5 out of 5 stars

Top notch service, fast shipping, Great support. My 2nd time ordering and will order again. Fast responses on support to boot.

Rated 5 out of 5 stars

Always a good experience ordering at Thonk. They got even obscure parts for Eurorack. And communication about an order was very fast and accomodating. It always high on my list of shops.

Rated 5 out of 5 stars

I can't thank Steve enough for his support in getting my Workshop System built. He took me through several newbie errors with patience and kindness, including the many times he had to say to me "No,... See more

Company details

  1. Musical Instrument Store

Written by the company

Thonk sell modular synth DIY goods. Support@thonk.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

130 reviews

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4.9

All reviews

(130)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Have been using Thonk for years

Have been using Thonk for years. Needless to say they are the lifeblood of the SDIY scene not only in the UK but for a large part of the world. I think the disruption caused by the pandemic has really brought home just how much hobbyists and businesses alike rely on the outstanding and responsible work that Steve and the rest of the Thonk crew do.

Highly recommended.

July 23, 2020
Unprompted review
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Rated 5 out of 5 stars

Above the Beyond

Thonk went far out of their way twice to help me get the parts I needed in special scenarios which is stellar and gracious. Despite covid issues putting a lot of pressure on their business I was getting very quick email responses - much appreciated and will be back for more soon

July 22, 2020
Unprompted review
Rated 5 out of 5 stars

Truly fast and friendly customer service!

I got the DFAM-Knob-Upgrade from Thonk the other day. When I opened the package, I noticed that one of the larger knobs was missing its typical round silver plate, must have fallen off before shipping. I informed Thonk Support about the faulty knob, and within just a few days, a replacement knob was on its way – completely free of any charge, of course!

Great customer service, no issues whatsoever, definitely going to shop with Thonk again! Thanks guys!!

July 20, 2020
Unprompted review
Rated 5 out of 5 stars

Best Synth DIY store on the planet

When you buy from Thonk, it doesn't feel like a purchase from corporation, it's more like meeting up with a fellow enthusiast who has something new and cool to share. They are a foundation pillar of the DIY community, not just in the UK, but around the world.

Prices are incredibly reasonable, and they even include free express delivery on orders above a certain value, even to me here in Los Angeles.

Customer service is ace - they will bend over backwards to do what it takes to make things right.

July 15, 2020
Unprompted review
Rated 5 out of 5 stars

Been Thonk-ing for ages - brilliant!

Have been using Thonk for years now - the whole team are great. Friendly, knowledgeable and flexible. I’ve got a tendency to ask annoying questions/special orders, and they always sort me out brilliantly. Fantastic company, highly recommended for any synth DIY needs.

July 15, 2020
Unprompted review
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Rated 5 out of 5 stars

Thonkin and Honkin

They went out of their way to help me, they are all really friendly
Ive ordered a number of things from them, and you should too haha

July 13, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Quick delivery. Great build documentation, especially as i'm a beginner with electronics.
Support very quickly helped me fix a mistake I had made during my build.
I'll keep DIYing with Thonk for sure.

July 11, 2020
Unprompted review
Rated 1 out of 5 stars

I had a very uncanny feeling reading the previous review…

I had a very uncanny feeling reading the previous reviewer's comment, as it so closely mirrors my own experience of this unethical company that i could have written it nearly word for word. I'm glad to say that i wasn't subjected to uncalled-for penalising behaviour from them for anything like the length of time nor degree that the other chap was, and am very sorry to hear he had to endure that, but it was not pleasant to face nevertheless, and certainly stressful to deal with. My case was resolved by a third party at my behest after i made numerous attempts to avoid having to take that course of action, and i have little doubt that had it not been possible to use impartial arbitration may well be ongoing.

Buyer beware - this company thinks it has the right to lay down the law, and they don't like being told otherwise.

April 29, 2020
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Reply from Thonk

We have a zero tolerance policy with regards to abuse of our customer service staff.

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