The process was quick and we got our tickets quick, but the fine print needs to be reviewed, on the ticket it said we could go to another park, but when we tried they said our ticket was not valid.... See more
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Based on these reviews
Amazing and it worked in the weekend which was important to me . Fast purchase and very good price considering the original price.
I booked a cabaret Simon Show in Phuket but just hours before the show my husband was very sick possibly sunstroke. I reached out to customer service Fatima and with her help she reorganized the date... See more
Competitive price. However, sometimes there might be delay in sending tickets. However, they were fast to respond with contacting them. I also had problem at snow Abudhabi where they refused to let us... See more
Company details
Written by the company
Thrillark is an In-Destination platform to discover tours, attraction and local experiences in cities.
Contact info
Mazaya Business Avenue, Jumeirah Lake Towers, 391263, Dubai, U.A.E.
- +971 4 341 7419
- hello@thrillark.com
- thrillark.com
4.0
Great
2K reviews
Replied to 69% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
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Sold me a ticket for a date that wasn't…
Sold me a ticket for a date that wasn't available. Rather than refund me they pressured me into accepting a different date. When my travel arrangements couldn't be rescheduled to accomodate they still refused to refund me. Awful service all round.
January 26, 2026
Reply from Thrillark
Dear Valued Customer ,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how disappointing this situation must have been, especially with fixed travel plans.
Please accept our sincere apologies for the frustration caused. We would like to clarify that once the originally selected date was found to be unavailable, our team discussed alternative options with you, and the booking was amended only after receiving your confirmation to proceed. At no point was any change made without your knowledge or consent.
We have reviewed your case thoroughly once again. Unfortunately, the booking was made under a strict non-cancellable and non-refundable policy, which was clearly displayed and accepted at the time of payment. Due to these policy restrictions set by the relevant team, we regret that we are unable to process a refund or make an exception in this instance.
That said, we genuinely value your feedback, as it helps us improve our communication and service moving forward. We are sorry that the outcome did not meet your expectations and appreciate your understanding.
Kind regards,
Team Thrillark
it worked for 6 flags qiddiya
it worked for 6 flags qiddiya tickets, therefore it is Trustworthy
February 1, 2026
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Untrusted beaware
Untrusted beaware, I paid for qiddiya ticket but they did not send me tickets, and they did noy refund me
February 7, 2026
Reply from Thrillark
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and concern caused regarding your Qiddiya ticket booking.
After carefully reviewing your request, we would like to confirm that the refund has already been successfully processed. The refund confirmation has been sent to the email address used at the time of booking. Kindly check your inbox, including your spam or junk folder.
If you are unable to locate the email or require any further assistance, please do not hesitate to contact us. Our team will be happy to support you and ensure everything is resolved smoothly.
Thank you for your patience and understanding. We truly appreciate your feedback.
Warm regards,
Team Thrillark
bad communication
made payment said will get vouchers shortly but wait over 40 to 50mins nothing happen, sent email and try call the number but all failed.
endup brought another tickets through other company.
not happy with the communication,
try to get refund or credits for future use but all failed.
February 5, 2026
Reply from Thrillark
Dear Valued Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused due to the delay in receiving your vouchers and the difficulty in reaching our support team. We understand how disappointing this experience must have been, especially after making your payment.
Please note that our support team operates based on UAE timings (4:00 AM – 11:00 PM), which may have contributed to the delay in response. Regarding the refund, we regret to inform you that tickets for the Sea World Gold Coast are non-refundable, as mentioned in our policy.
We are committed to improving our communication and support process to prevent such issues in the future. Once again, we apologize for the inconvenience and appreciate your understanding.
Warm regards,
Team Thrillark
Excellent customer service
I booked a cabaret Simon Show in Phuket but just hours before the show my husband was very sick possibly sunstroke. I reached out to customer service Fatima and with her help she reorganized the date for 2 days later at no further expense. It did state that no refunds etc available so I was delighted with her input 👌
February 3, 2026
Unprompted review
I want to book miracle garden but this…
I want to book miracle garden but this app paid for butterfly garden
January 31, 2026
Reply from Thrillark
Dear Valued Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion you experienced and apologize for any inconvenience caused.
We would like to clarify that Miracle Garden and Butterfly Garden are listed as two separate attractions, each with its own dedicated product page and booking link. During the booking process, the attraction name, details, and inclusions are clearly displayed for review before confirmation.
That said, we understand how such confusion can occur. To avoid any similar issues in the future, we kindly recommend ensuring that the selected product details match the attraction you wish to visit before completing the booking.
We appreciate your understanding and value your feedback, as it helps us continue improving our service. Should you need any assistance, our customer support team will be happy to help.
Kind regards,
Team Thrillark
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The best website that give us the…
The best website that give us the chance to enjoy our time in Dubai 💫
January 31, 2026
Worst experience
January 23, 2026
Reply from Thrillark
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and understand how disappointing this situation may be.
The Skip the Queue (Quick Pass) is an add-on service that is confirmed at the time of purchase. As per the supplier’s policy, once confirmed, add-on services are non-refundable and non-cancellable. Unfortunately, due to these terms, we are unable to modify or reverse the purchase.
We truly regret that we could not provide a more favorable resolution in this case and appreciate your understanding. Your feedback is important to us and helps us improve our services and communication.
Please feel free to reach out if you need any further assistance. Our support team will be happy to help.
Kind regards,
Team Thrillark
Reply from Thrillark
Dear Valued Customer,
Thank you for your message and for bringing this matter to our attention.
We sincerely apologize for the delay in sending your tickets, which occurred due to a temporary technical issue on our end. We understand how inconvenient this may have been and truly appreciate your patience during this time.
Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us, and we remain committed to improving our services to ensure a smoother experience in the future.
If you would like assistance with a new booking or have any further questions, please do not hesitate to contact us. We will be happy to assist you.
Warm regards,
Team Thrillark
I have bad experience with Thrillark as…
I have bad experience with Thrillark as i fixed the visit time by 11:00 am and your team changed it two times to 9:30 am and last one 8:00 am which was impossible time to come from Abu dhabi to dubai on time or 30 mins before i tried to postpone it or cancel the time but they didn't help so i don't think so that i will use this site or application again!
January 21, 2026
Reply from Thrillark
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely regret the inconvenience you experienced regarding the change in visit timings and completely understand how disappointing this situation must have been, especially considering your travel from Abu Dhabi.
We would like to kindly clarify that the originally requested time slot was unfortunately not available due to limited availability at the attraction. Our team worked to secure the nearest possible alternative time slots provided by the supplier. However, we understand that the revised timings were not suitable for you.
We also regret that we were unable to offer a postponement or cancellation in this case. As per the attraction’s strict supplier policy, the tickets are non-refundable, non-amendable, and time-specific once confirmed. These conditions are enforced by the attraction and are beyond our control, despite our best efforts to assist you.
Please accept our sincere apologies for any disappointment caused. Your feedback is important to us, and we truly appreciate you bringing this matter to our attention. We hope you will consider giving us another opportunity to serve you better in the future.
If you require assistance with a new booking or have any further questions, please do not hesitate to contact us.
Warm regards,
Team Thrillark
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Do not hesitate to buy any ticket
Do not hesitate to buy any ticket, good price and trustable
January 21, 2026
Was worried this was not a genuine…
Was worried this was not a genuine booking service but it was. For Movie World it took 40 min to receive the tickets from purchase. For sea world it was immediate. Not sure the difference but hope that helps others plan
January 20, 2026
Great serice
January 24, 2026
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great experience
January 24, 2026
genuine and hassle-free
May 2, 2025
Very Bad con not reach you by call or…
Good plat form, but need minor enhancement in customer serive to be 24/7
January 18, 2026
Reply from Thrillark
Dear Valued Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced while trying to reach our support team.
The delay in response and ticket delivery was due to differences in working hours, as our support team operates according to UAE time. We are pleased to confirm that your ticket was delivered successfully shortly afterward.
We truly appreciate your patience and understanding. Your feedback is important to us, and we are always working to improve our service and communication.
Kind regards,
Team Thrillark
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