ThriveCart Reviews 

Quick, reliable, and excellent support.

I needed help accessing my account...

The people responding could not have been more helpful and nice. I had completely forgotten how to access everything and was providing a lot of guesses and we managed to get there in the end. They were very fast to respond, very helpful and very nice to talk to.

I've been using Thrivecart for many years, and I rarely need to contact them about an issue—except today, when I purchased an add-on that didn't activate right away. I sent a message to support, and almost immediately, the problem was resolved.

I use thrivecart for all my checkouts. If there are technical issues they are always quick to respond and solve the problem within minutes to hours.

Everything was quickly and cooperative solved, very friendly, very helpful.

Excellent customer service, even on a Sunday!

I do like this whole system. Easy peasy to use if you get used to it after a few minutes
Love the support - deleted my whole funnel in a wrong blink and they restored it within 1-2h - they saved my life 😁

Thrivecart is top in the industry. Great support and has everything you need to succeed.

The customer service is top notch and fast! This is one of the best platforms for your business!

Got a spelling error fixed early on a Sunday morning.

Deeply Disappointed Lifetime Member (5 years)

I am extremely frustrated with the recent decline in ThriveCart’s service. As a lifetime member, I feel our rights are being DIMINISHED to force us into their new monthly subscription model.

Main Issues:

1) Poor Communication: I missed an "upgrade deadline" because it was buried under a constant stream of marketing emails. Now, essential features are locked behind a paywall.

2) Persistent Glitches: Since early 2026, I have stopped receiving sales notifications. Support calls it a "glitch," but it remains unresolved months later , now April 2026

3) Broken Templates: The checkout templates do not work properly, affecting my professional image.

4) Inadequate Support: Customer service is slow and fails to provide actual solutions.

I have referred many people here in the past, and they are facing the same issues. I am now moving my business to Stripe, which offers better reliability and free templates. Think twice before signing up.

Fast response time under 1 hour and solved my issue right away.

ThriveCart has one of, if not the best shopping cart on the market! However, that's not even the best part of ThriveCart. They continue to uplevel and improve their product while taking great pride in being the best. However, the best part of ThriveCart is it's customer service! Their support is the best on the internet in my opinion... I've been a customer for years and they have always been consistently awesome from day one, up to years later! Thank you for being everything you've advertised and more!!!

Their customer service is stellar! I was able to communicate with a human, who quickly solved all my problems and answered all my questions. I was back in business in just a few hours. I am very grateful!

Amazingly understanding and rapid support to what was a complex issue and really stressing me out. Greatly appreciated.

After getting no where with AI messaging, I was offered to send a message to a real person. With this person the issue was resolved quickly. Please keep the real person contact available. It avoids being in a close loop too long. As a vendor, accessing my platform is crucial!

It's a small thing, really. I had a quick technical question and got a reply much sooner than expected. Small things, added together, build great companies.

Edit: Instead of trying to solve the problems listed, they tagged the review as defamatory to take it down, which, fortunately, was not seen as such by TrustPilot. Besides the issues listed here, we're also waiting a month for a solution regarding a bug which doesn't allow us to refund accounts.

Every update is to make the experience worse instead of bringing new features, such as a simple "rebill now" button when payments fail. Payment frequencies aren't followed, leaving some clients to get charged A YEAR after the last failed rebill, charging accounts that were already cancelled, charging payments 2x, and not reflecting some failed payments, only showing them after the account is already autocancelled due to multiple failed rebills. For each of these issues, it's always blamed on the payment processor, requesting the CEO to go and manage everything personally, without the team being able to do so.

Two years ago, it had a bug with ghost subscriptions, where clients got billed for multiple duplicate subscriptions, and we couldn't even see anything on our end of the dashboard. After a lot of back and forth, the bug was found and fixed.

The bug has now reappeared with multiple accounts, some that were already escalated before and the ghost subscription remained active instead of being cancelled, and we can't even fix it. Before, as an account manager, I was able to solve issues quickly with the team, but now the CEO has to generate a support code from the main account for every small operational issue and bug we encounter, making it impossible to handle anything, even when we're trying to solve bugs ThriveCart created, which were already supposed to be solved! This is a new update, which has only made solving issues a nightmare.

If you're a small business owner without even an assistant to manage your business, it's the only case in which it would be feasible to use ThriveCart (if you're open to solving the other issues it has). If you want to move that responsibility to someone else on your team, it won't be possible; they'll need you to solve every small bug and operational issue.

It is 11:59pm CST and my customer service agent was up and on it. Quick replies and providing me the straight instructions on what I needed to do to regain access to my account. It did not take long at all. I provided him with the requested documents and was able to log into my account. I couldn't even believe I would be able to get help this late at night. I truly appreciate Errol and ThriveCart for providing outstanding customer service in the middle of the night!!! Lifetime customer here.

I had login problems and the team reached out to me very quickly and offered help. Thank you so much!

I had made a purchase to upgrade to Learn+ and after a day it wasn't in my account. So I reached out to support. I received a fast reply with an immediate fix. They were nice and supportive!