ThriveCart Reviews 

As a marketer, I absolutely would not recommend ThriveCart. I purchased their product using a special "split pay" promotion, which I realized too late requires keeping the *entire* $495 as a hold on your account in addition to monthly payments.

When I reached out to ThriveCart telling them that this wouldn't work, and that I wanted to cancel my account, I kept getting responses from "Edgar" telling me,

"We're unable to proceed with canceling the account from our end. I know that may not be the answer you were hoping for, and I'm really sorry for any frustration this may cause."

I'm not even asking for a refund, just a cancelation, and they can't even tell me why I cannot just cancel my account. And I'm still not sure I actually got a human in any of these interactions.

I will NEVER recommend this software solution for any of my clients ever again. Absolutely abysmal experience and I'm not sure what the heck they're thinking, but hopefully my review will help others stay away.

The ThriveCart support team was very responsive and helpful. I was impressed by their willingness to resolve a challenging problem (which was my fault).

Absolutely happy about the quick and friendly support on Sunday! Thank you very much! Irena

ThriveCart just works and I love that. Although, whenever there is an issue, help is there fast, competent and client-friendly. Thank you so much.

The platform is really intuitive and easy to use. I have tried several platforms, but this is the easiest. The service is over the top. Nowhere have I gotten so much help, so fast, whenever I have a question or problem.

I purchased ThriveCart ($495 lifetime) expecting a reliable system to sell my offers and manage checkout. Unfortunately, my experience was the opposite. I got ZERO sales.

For first couple of months I thought it was my fault and the offer didn't resonate with customers. When I launched another offer, I looked closely and noticed something interesting.

I saw multiple checkout views and cart bounces, but zero completed sales. Later, two of my customers directly confirmed that they attempted to purchase and were taken through a lengthy looping checkout experience where payments failed — yet they still somehow received confirmation emails and access instructions. There were no corresponding transaction records in ThriveCart, Stripe, PayPal, or Zapier.

This is a serious issue, as it directly impacts revenue and customer trust. From a business perspective, sending confirmation emails without a successful payment is extremely problematic and hurts my brand's credibility.

I spent time working with support to investigate, but I never received a clear explanation of what happened or assurance that it would not happen again.

I also requested a refund, but it was denied strictly based on their 7-day policy, even though the issue only became apparent through live use well after purchase. I think 7 day policy is way unfair because it took me a few days just to get an understanding of the system and to set up my funnel. If there are any technical issues, they may or may not become visible within this timeframe, especially for a small business owner that doesn't have a huge volume of orders right from the start.

Overall, I received zero return on investment and no usable value from the platform and cannot rely on it to process payments correctly. I would strongly recommend testing very carefully before using it for real transactions.

I see a lot of positive reviews and glad that it is working for some people. However, for me - someone who experienced a technical issue and never got resolution or explanation - this platform is very unreliable and I do not recommend it. Not only it was a waste of $495, it was a waste of my time and set me back from product launches by months.

P.S. ThriveCart responded publicly to my review, which may give the impression of accountability. However, in practice, when I emailed them, nothing was resolved. Despite acknowledging my experience and its impact, they declined to investigate the issue further or offer any meaningful solution. The response felt more like a formality to maintain public image rather than a genuine effort to address a serious technical problem. Unfortunately, this reinforces my original concern—not just about the platform’s reliability, but about the lack of true support when something goes wrong.

Very fast support from their team whenever I need!

Here's the corrected version:

Great software, worked smoothly and amazingly for years, but the last month has been true hell.
Very long downtime due to literally no redundancy, a bug that on a daily basis sent wrong bills to customers and broke my accounting (payment for a specific product costing €39, billed and recorded as €199, a different product tier — this happened more than 20 times in a month and was never addressed).
Legal team ignored our emails and our legal team (we will proceed, obviously).
Today, a bug they have no idea about is literally blocking all Stripe payments. There is just a very unclear status on the dashboard, and their fix is to instruct the customer on how to complete a successful payment — except the solution they advise doesn't work, obviously.
Support is literally navigating the storm with no tools and no competence. Embarrassing. I feel very sorry for them, because before this hellish month, they had been doing great.

I purchased ThriveCart Pro+ and requested a refund within 2 hours of buying.. WELL within their stated 7-day window. They refused indirectly and try to run you around with 'support' solutions even after you clearly said THERE IS NO USE for ThriveCart for my business, IT DOESN'T DO what I need it to do. They don't care.

Let me be precise about what happened:
I bought the standard plan, immediately discovered that EU/German tax compliance requires the Pro upgrade.

You're forced into it. So I upgraded, because that's important to me. Total: $975.

I then tested the product. The embedded checkout doesn't support German address format.
No proper DACH autofill.
The interface looks abandoned, the whole ThriveCart looks like it has been created in 2001.
And the "EU tax handling" they upsell you on? Achievable directly through Stripe for free, which also handles SEPA, compliant invoicing, and everything else natively for European markets.

I contacted support within 2 hours of purchase to explain all the technical limitations and that I have NO use for ThriveCart - I wanted a refund since I won't be using the platform.

Their response was not to process a legitimate refund. It was to send scripted troubleshooting emails designed to make you prove you "really" can't use the product — buying time, burning your 7-day window, hoping you give up.

"Can you share your page URL?"
"Let us investigate the checkout bug."
"Actually SEPA works through Stripe."

They know exactly what they're doing. The support process is not there to help you.

It's there to delay you.

I told them directly: I cannot use this product. I do not need this product. Please refund me.

$975 in their account is worth more to them than a customer who got zero value from their software 2 HOURS after purchase.

That tells you everything you need to know about this company.

If you're in Europe, especially DACH: this platform is not built for you and they will take your money anyway.

AVOID AT ALL COST!!
------ UPDATE AFTER CA. ONE WEEK:

They will completely ignore you until the 7 days refund policy is over - ZERO response back.

Please do yourself a favor and avoid this company.

I love using ThriveCart. I originally purchased the lifetime access so that I could easily set up payment plans for my clients. As my work has developed, I have begun using it to share course work on Thrive Learn. I also really appreciate their speedy correspondence if I ever have any technical issues with my account. They are always quickly resolved.

Yesterday I spent the whole afternoon designing my page. While I was designing my upsell and thank you page a technical issue deleted my main page. Thankfully Joseph from the support was able to restore my page thank you so much you saved me a few hours of work!

I was having trouble with adding tags to customers, and was already constructing an elaborate plan B in my head and feeling overwhelmed. Winsell identified the issue right away and it turned out to be an easy fix! So grateful for the prompt and spot-on support. Thank you!

They were so quick at fixing my issue! ♡

I have been using Thrivecart for the last couple years after using platforms such as Clickfunnels, Go High Level, Podia and more... I like the simplicity, the fact that you pay once and you are done. No subscription fees, no surprise rate increases, it's nice.

It is simple to use and navigate and they are frequently making improvements to make it even better. It integrates with my automation/email software (Keap/Infusionsoft initially and now Mailerlite). If you are looking for a solid place to build sales pages, checkout pages, funnels, etc. especially one without high monthly fees and the neverending subscription model, this is it.

Excellent customer support from Thrivecart. They replied to my query within an hour and rectified an issue immediately.

Very fast knowledgeable support!

Love that Thrivecart is a one off purchase instead of a subscription. Also, I've had amazing responses from the customer service team every time I've needed help. I've used them for years now and highly recommend.

A trap. Advertise lifetime deal - lifetime deal bought. Turns out though that basic features (like tax deduction) are hidden behind another pay-gate and you require an upgrade to use them. An upgrade that costs a whopping 350 dollars per year. Not for life. Would not recommend.
EDIT: It is not an "advanced tax feature", but any tax feature at all.

I am extremely satisfied with the support I’ve received from ThriveCart. My recent request was handled within minutes, and Joseph processed everything quickly and efficiently. My account was updated with my new umbrella subdomain without any issues at all.

Every time I’ve submitted a ticket or contacted ThriveCart support, they respond promptly, take action straight away, and resolve any questions or concerns with professionalism and clarity. The customer service has consistently been fast, reliable, and genuinely helpful.

What truly amazes me is the value of the platform for a one-time fee. The amount you get for that price is incredible, especially for beginners starting a new business. There is so much functionality available that I haven’t even utilised a quarter of it yet, and I already feel the investment has been more than worth it.

If you’re launching or growing a business, I highly recommend ThriveCart as a newbie, both for the powerful platform and their outstanding support team.

I know you're on the fence. Maybe the price looks good. Maybe the "lifetime" promise sounds smart. I thought the same thing.

Let me tell you exactly what you are actually buying not the marketing version. The documented reality.

The moment ThriveCart has your money, $495 or $985, designed to feel like a one-time "smart" decision, you are completely at their mercy.

You cannot change your own domain without their support.
You cannot fix broken checkout fields without their support.
You cannot recover wiped data without their support.
You cannot do anything without their support.

And their support will abandon you. Systematically. By design.

This is not speculation. This is what I lived for 6 months. This is what dozens of other customers are reporting. It is not a bug. It is the business model.

The timeline they don't want you to see:

For months: 50+ support tickets reporting critical system failures. 10+ still open. €0 in revenue because the system doesn’t work.

❌ Checkout pages eating their own input fields, customers cannot buy from you

❌ Order bumps swapping products and prices randomly on live pages

❌ Customers charged in wrong currencies, your legal liability, not theirs

❌ GDPR consent checkboxes silently deleted from live checkouts by their system

❌ Editor changes not saving, 30-40 minutes of work deleted on click

❌ Domain change requested, all verification submitted, never executed 1

(and much more that would go beyond the scope here.)

I published the support emails.
I posted the evidence.
I filed this review.
I announced legal action.

Only then did a "Technical Account Manager" named Adrian appear. His first sentence:
"I've seen your review on Trustpilot."

Not: "I saw your ticket."
Not: "Our system flagged your issue."
"I saw your Trustpilot review."

That single sentence is the confession.
Ten open tickets, months of silence, irrelevant.
One public post immediate personal escalation.
That is not a support system. That is a suppression system.

The gaslighting phase.
I replied with a fully documented case summary.
Every ticket. Every date. Every failure.
Complete silence. To this day.

Third identical cycle in 14 days:
👤 Gale: "We never stopped supporting you" sent while actively ghosting my replies
👤 Kris: Asked for verification. I delivered, ghosted. Domain still not changed.
👤 Adrian: Appeared under public pressure, full documentation sent, ghosted.

Three employees. Three scripts. Three ghosts.
In fourteen days.

These emails were not written to help me.
They were written to help their lawyers. This is called Legal Washing manufacturing fake engagement to defend against a breach of contract claim in court.
Its Calculated.

The psychological pattern is unmistakable.
🔴 Gaslighting: "We never stopped helping you" while ignoring replies
🔴 Victim Blaming: "Check your spam folder"
🔴 Minimization: "We see one confirmed bug"
🔴 False Empathy: Scripted warmth as legal shield
🔴 DARVO: Deny everything, make the victim feel unreasonable
🔴 Isolation: Keep you inside private ticket loops, away from public accountability

If this pattern sounds familiar it should.
It mirrors the same dynamics documented in narcissistic abuse.

Break things. Blame the victim. Offer just enough warmth to delay escalation.

The difference is this company charged $985 for the privilege.

And the worst part is not the money.

The worst part is the time and energy they take from you. Weeks and months spent trying to fix problems that should never exist on a paid platform.

The damage to your reputation when paying customers are suddenly unsubscribed from subscriptions, charged in the wrong currency, or forced through checkouts that are legally non-compliant.

You pay $985 not just for broken software.

You pay $985 to watch your business and your reputation being systematically damaged while you are then psychologically attacked when you demand accountability.

You are not in a software relationship.
You are in a hostage situation.

In 6 months I generated €0 in revenue through this platform. Not because I didn't try because the system was never functional.

Legal escalation in preparation.
⚖️ Formal complaint under BGB and §263 StGB currently being prepared.
🛡️ GDPR complaint to LDI NRW under review.
📋 Exploring collective legal action if other customers experienced similar issues.

And every week I spent trying to fix it was another week they didn't have to refund me.
That is not an accident. That is the strategy.

ThriveCart sells the $495 plan to break the buying barrier.

Then you realize the system doesn’t really work without the rest.

So you upgrade.

Now you're at $985.

And the real experience begins.

I was warned by others before me.
I didn’t listen.

Now I am that warning. Be smarter than I was.