I've been a Thrive member for over 10 years. I appreciate being able to purchase items that I either can't get at my local market or that I can get for less at Thrive. They are great when there's a pr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delicious, quality products. Transparent and honest. I found it little hard to navigate app while placing and reviewing my recurring orders, causing me to order products again that I really need yet.... See more
Company replied
Thrive Market always has been a good source of good food. Even though it is a bit expensive at times it is very nice to have the sales and free items from time to time! When I had an issues which deli... See more
Company replied
I had an issue with a FedEx delivery (they are unreliable in my area for on-time deliveries). My frozen box was all thawed out. Thrive Market listened to my concerns, and replaced the thawed out prod... See more
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Company details
Information provided by various external sources
We are on a mission to democratize access to healthy living. We hope you join us!
Contact info
United States
- thrivemarket.com
4.2
Great
7K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would give them 0 stars if I could
I would give them 0 stars if I could. They are a ripoff company. Don’t sign up.
March 6, 2026
Unprompted review
Reply from Thrive Market
Hi Paula, we’re sorry to hear you feel this way. This is never the kind of experience we want for our members, and we’re really sorry for the disappointment it caused.
We’d truly appreciate the opportunity to look into any of your concerns further and make things right for you.If you’re open to it, please reach out to us directly at help@thrivemarket.com so our team can review what happened and work toward a resolution as quickly as possible. We’re here to help!
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The variety and product quality
The variety and quality of their organic products has been so helpful to me with autoimmune diseases. Their outstanding customer service reminds me of the great service that I received from companies of the past. Kindness changes everything, thank you!
March 3, 2026
Unprompted review
Reply from Thrive Market
Thank you for your valuable feedback and for welcoming us into your everyday routine. Your support is truly appreciated—thanks for shopping with Thrive Market!
Couldn't be happier with Thrive!
Great products, service, and super-fast delivery
March 3, 2026
Unprompted review
Reply from Thrive Market
Your thoughts and feedback mean everything to us. Thank you for including Thrive Market in your daily life—we appreciate your support more than words can say!
Customer service is quick to handle problems.
My matter was solved satisfactory. I needed credit for a problem with a product.
February 28, 2026
Unprompted review
Reply from Thrive Market
Thank you for taking the time to share your feedback. We truly appreciate your support and your continued membership with Thrive Market.
Great product quality and customer…
Great product quality and customer service!
March 1, 2026
Unprompted review
Reply from Thrive Market
We deeply appreciate your feedback and the trust you place in us every day. Your support means the world to us—thank you for shopping with Thrive Market!
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Charged for membership I didn't want
Last year a Google search for a specific keto product led me to Thrive Market. In order to even see the site, I had to create an account--but I didn’t realize I would be signed up for a membership and charged $65 (after a 30 day trial period was up). I only found out today when I got an email from PayPal about this year's charge. I contacted Thrive Market immediately and they refunded this year, but not last year. So I am out $65 and never ordered a single thing. This is a ripoff.
February 27, 2026
Unprompted review
Reply from Thrive Market
We’re truly sorry to hear about your experience and can absolutely understand how upsetting and frustrating this must have been. This is never the kind of experience we want for our members, and we’re really sorry for the disappointment it caused.
We’d truly appreciate the opportunity to look into this further and make things right for you.If you’re open to it, please reach out to us directly at help@thrivemarket.com so our team can review what happened and work toward a resolution as quickly as possible. We’re here to help!
Broad range of products to select from
Broad range of products to select from, excellent customer service.
February 26, 2026
Unprompted review
Reply from Thrive Market
We’re grateful that you shared your thoughts with us. Your support and loyalty as a Thrive Market member mean a great deal.
Reply from Thrive Market
We’re grateful for your feedback, and your ongoing membership with Thrive Market means a lot to our team.
Above and Beyond
I received an order that wasn't mine (I am sure the other party was just as surprised)! So I chatted with Thrive and they resent the original order, gifted me a bonus, and let me keep the misdelivered goods. Above and beyond in my book!!
February 26, 2026
Unprompted review
Reply from Thrive Market
We deeply appreciate your feedback and the trust you place in us every day. Your support means the world to us—thank you for shopping with Thrive Market!
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Trying to cancel membership is a…
Trying to cancel membership is a NIGHTMARE. Have cancelled three years in a row and they still charge my card until you reach out to their data center to have your card removed. Horrible experience.
February 25, 2026
Unprompted review
Reply from Thrive Market
Thank you for sharing your experience with us. We understand how frustrating the process felt, and we appreciate you taking the time to explain it in detail. We’d like to make sure everything with your membership and account is fully resolved and answer any questions you have about managing your account. Please reach out to us at help@thrivemarket.com, and our team will be happy to review your account and assist you. We appreciate you giving Thrive Market a try and for sharing your feedback.
Thrive provides great products
Thrive provides great products, prices and service!
February 24, 2026
Unprompted review
Reply from Thrive Market
Thank you for taking the time to share your feedback. We truly appreciate your support and your continued membership with Thrive Market.
cancelled my membership
I needed to cancel my membership for financial reasons and it was handled in less than a day with no questions asked.
February 20, 2026
Unprompted review
Reply from Thrive Market
Your thoughts and feedback mean everything to us. Thank you for including Thrive Market in your daily life—we appreciate your support more than words can say!
THRIVE MARKET is one of the BEST online experiences…
Thrive Market is one of the best online shopping experiences I have had. Whenever there's an issue, I've always had a positive outcome. They truly have GREAT CUSTOMER SERVICE !
February 23, 2026
Unprompted review
Reply from Thrive Market
Thank you for sharing your feedback with us. We sincerely appreciate your support and are thankful to have you as a valued Thrive Market member.
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Almost Impossible to Cancel
I would give them more stars if they were more transparent and open. Product and prices good. However they are not overly clear about signing up for a membership when you order. But they do give a 30 day free trial before they charge for the membership. After looking over their website I decided that I would not be buying very much from them and wanted to cancel my membership before the trial ended. Well, let me just say that "Good Luck". I have found no way to cancel. They say they have a 24/7 chat to help you but when you click on the link nothing happens. Very underhanded system. Fortunately I paid my original order with PayPal and have blocked them from any further payments.
February 22, 2026
Unprompted review
Reply from Thrive Market
Thank you for sharing your feedback, George. We’re genuinely disappointed to hear that your experience fell short of expectations. That’s not the standard we aim to uphold, and we regret any frustration or inconvenience this may have caused.
We’d really like the opportunity to review what happened. When you’re able, please email us at help@thrivemarket.com so our team can take a closer look and assist you further. We appreciate the chance to make this right.
Part of my order arrived damaged
Part of my order arrived damaged. I contacted customer service and the matter was resolved quickly and seamlessly.
February 21, 2026
Unprompted review
Reply from Thrive Market
Thank you for taking the time to share your feedback. We truly value your support and are so grateful for your continued membership with Thrive Market.
Thrive Market is one of the finest…
Thrive Market is one of the finest online stores you will ever encounter. Top notch customer service, and the products are always the best. You understand why things are consistently out of stock because the company is so good!
February 20, 2026
Unprompted review
Reply from Thrive Market
Your thoughts and feedback mean everything to us. Thank you for including Thrive Market in your daily life—we appreciate your support more than words can say!
Thrive is a great company that I can trust!
Thrive is a great company that I can count on to deliver clean and non toxic products for me and my family. Great customer service whenever I have had any issues as well!
February 20, 2026
Unprompted review
Reply from Thrive Market
We deeply appreciate your feedback and the trust you place in us every day. Your support means the world to us—thank you for shopping with Thrive Market!
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This is the best company I've ever…
This is the best company I've ever worked with. Products are excellent and customer service is quick and caring.
February 19, 2026
Unprompted review
Reply from Thrive Market
Thank you for taking the time to share your feedback. We truly appreciate your support and your continued membership with Thrive Market.
My products were delivered to the wrong…
My products were delivered to the wrong address. Thrive immediately confirmed my house and immediately began processing my order again
February 19, 2026
Unprompted review
Reply from Thrive Market
Your thoughts and feedback mean everything to us. Thank you for including Thrive Market in your daily life—we appreciate your support more than words can say!
I had an issue with an order and I was…
I had an issue with an order and I was very pleased with how quickly it was rectified. Everyone was pleasant and knowledgeable.
February 19, 2026
Unprompted review
Reply from Thrive Market
Thank you for taking the time to share your feedback. We truly value your support and are so grateful for your continued membership with Thrive Market.
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